Omnipresent

Omnipresent is a leading Employer of Record (EOR) platform, enabling companies to hire globally without the burden of setting up foreign entities.

As a Customer Success Manager specializing in strategic accounts, I manage complex global relationships end-to-end, ensuring seamless onboarding, proactive risk management, and client growth. I combine a human-first approach with a deep understanding of HR, Legal, and Compliance frameworks to deliver measurable results in fast-paced, dynamic environments.

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My results:

• Owned the success, retention, and growth of 20+ high-value accounts
• Net Revenue Retention (NRR) of 112%, exceeding company targets and driving expansion within existing accounts
• Partnered directly with C-Level executives and HR leadership teams to design scalable solutions for global employment
• Led onboarding and account strategy for clients across 160+ countries, navigating complex HR, Legal, and Finance regulations
• Supported the success of critical enterprise accounts, ensuring high retention and expansion rates
• Proactively identified expansion opportunities and closed upsell deals, contributing to overall revenue growth
• Developed personalized onboarding frameworks and customer success plans that reduced time-to-value and improved customer satisfaction

Customer Success Manager

Luna.ai

• Partnered with co-founders to define GTM and customer success strategy during the company's early growth phase.
• Managed 100+ SMB accounts (EMEA/NA) and implemented proactive success strategies that reduced churn by 15%.
• Increased LTV by 279% through custom onboarding journeys and customer engagement experiments.
• Designed scalable self-service processes, improving customer self-resolution rates by 235%.
• Led tooling selection and integration for Growth, CX, and Marketing teams.
• Drove PLG (product-led growth) initiatives based on usage data and customer insights.
• Contributed to the company's pivot through deep feedback loops, helping inform new product-market direction.

Note: Luna underwent a strategic pivot; the IP was absorbed into a new venture.

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Founding team member, building CS/CX processes from the ground up.

My goal was to turn Luna’s customers into advocates. How? By helping them score meetings using Luna.

Tasks & projects I worked on :

→ Building the onboarding, adoption, retention, expansion and advocacy strategies
→ Churn prevention
→ Cold email and sales strategies 
→ Community building
→ Tooling, CS tech stack optimization and vendor management

Founding Customer Success

My results:

• Oversaw the success and renewal of 60+ accounts (SMBs), representing $400K MRR
• Managed the relationship of the two biggest customers of the company, representing $200K MRR
• Mentored 4 new CSMs and improved speed to onboarding readiness
• Improved and created new client onboarding processes to have customers’ projects deployed within 30 days
• Implemented a new QBR process leading to higher customer engagement and lower churn

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Omnipresent is an EOR (Employer of Record) specialized in automating complex processes like setting up entities, payroll, taxes, and benefits so that teams can focus on their people. 

As a Customer Success Manager, I owned and managed the customer relationship from start to finish. With my experience in the EOR field, I've learned to think outside of the box and get creative when solving complex problems related to Legal, Finance, and HR. 

I've consistently received positive feedback from clients and colleagues, successfully managed and resolved escalated client issues, and demonstrated strong communication and negotiation skills.

Baremetrics

My results:

• Increased feature adoption by 10% in 3 months
• Developed and tracked KPIs for the Customer Success department
• Researched and led the implementation of a new helpdesk (Intercom)
• Streamlined processes to proactively develop relationships with customers
• Created an onboarding series to increase conversion rates
• Created upsell series to promote new features and increase feature adoption

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Bare..? Metrics? Bare, yes.
Bare as in only the most important: Baremetrics helps you cut through the noise.

SaaS and subscription businesses are drowning in data. They have no idea what is driving their growth or where to focus their efforts to grow faster.

Baremetrics provides a simple, yet powerful solution for SaaS & subscription businesses by helping them see the complete picture of their business with all of the key metrics they need to make better decisions about how to grow.

My role? 🪄 Simply put, I helped Baremetrics' clients make more.

Customer Success Account Manager

Groupe-conseil Solertia

My results:

• Lead the biggest Law Compliance mandate of the firm ($85K) and upsold the client for annual audits ($20K yearly)
• Signed and led the biggest Pay Equity mandate of the firm ($65K)
• Scaled the Pay Equity line of service from $350K to $1.5M
• Surpassed an average productivity rate of 90%
• Lead the development, training and learning initiatives for a department of eight (8) junior consultants and analysts
• Developed long-term relationships with major client accounts and turned one-time projects into repeated business
• Streamlined the Pay Equity and Law Compliance processes
• Participated and animated human resources events and conferences

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In this role, I gained exposure to all aspects of a consulting project, from writing proposals and engaging in client communications to delivering projects and making final adjustments. 

Collaborating with fellow professionals, department heads, and C-suite executives has sharpened my business acumen and offered valuable insights into the realities of diverse industries.

My journey with Solertia has fuelled my professional growth, honing my time management skills and enabling me to excel in handling multiple projects (60+) simultaneously. 

Within a short timeframe, I progressed to leading my own mandates and was entrusted with overseeing one of the firm's most significant law compliance files – Quebec's 1% Training Law. 

This experience has enriched my project management, leadership, and client relations expertise, propelling me to thrive in the consulting industry.

Human Resources Consultant

Addendum

• Accurately identify our personas by analyzing different sources of information;
• Identify the arguments to implement an Applicant Tracking System, present the project to the president of the company and find a supplier meeting our needs;
• Develop a strategy to foster long-term relationships with past applicants and potential candidates;
• Assist the director of technology and marketing in different projects.
• Plan interviews and selection procedures, including in-person interviews
• Coordinate with hiring managers to identify staffing needs
• Determine selection criteria

Along with those projects, I was also responsible for passing on my knowledge of our recruitment procedures to new hires and of assisting them in their daily tasks.

Talent Acquisition Advisor

Industries Delorimier Inc.

Summer student contract: 

To help with the seasonal demand of the company, I took this opportunity to explore my options in the manufacturing industry, which was a great way to develop my leadership skills in a middle management position. My previous customer service experiences have proven to be a great asset in this position to prevent customer turnovers, as I had to deal with various customers daily.

This experience happened to be a great way to get outside of my comfort zone, to experiment with my teamwork approach with new colleagues, and to learn more about the challenges of occupying a middle management position.

Operations Supervisor

Desjardins

During this long-term experience, I’ve developed a major part of my competencies. With the help of my superiors, who all acted as inspirational leaders to me, I’ve had the opportunity to have personalized coaching to further develop my sales techniques, my customer service, my work methods and rational and analytical thinking.

During my three years working at a Desjardins branch in Laval, I navigated through different roles that all allowed me to develop my professionalism. I first began as a teller (N-2), I then worked as a customer service representative over the phone, then worked at the reception (N-3). During an internship, I was also lucky to assist the department of human resources in multiple tasks. Finally, I occupied an administrative assistant (N-4) position to support the management team.

These different tasks have allowed me to put into practice the learnings that I was acquiring in my university classes, but they also allowed me to develop, as mentioned before, multiple competencies such as my leadership, my teamwork spirit, my capacity to adapt to different environments,  my openness to change and my capacity to solve problems.

Agent service aux members (N2/N3/N4)

Customer Service Representative

Big Time Watches

This experience allowed me to develop my judgement, my autonomy, my leadership and my business acumen skills. I would like to thank my district managers who helped me develop the core of my customer service skills and sales techniques. The tasks I had to do in this job were general for a sales associate position: reach my sales objectives, attract customers and close the sale, this opportunity also allowed me to work on my negotiation skills and customer satisfaction skills. 

As I gained experience, I was asked to take on the responsibilities of the manager.

Sales Associate

SoftMoc

I help high-achievers thrive in work and relationships 💙 | Business strategies that work on humans too | Remote wisdom from 25+ countries

🤔 What if the playbooks you use to save $100K+ accounts could also save your relationships and closest friendships?

I’ve spent 5+ years in Customer Success scaling startups and managing $5M+ ARR portfolios. In that time, I realized something: the same frameworks that keep customers loyal also keep people loyal.

- Resolve conflicts before they explode
- Communicate proactively so people feel seen
- Deliver value without burning out
- Build trust that lasts

They work in business, dating, friendship, with any human, in any context, and they’re something AI can’t replicate.

Now I share what actually works:
→ Business strategies for better relationships
→ Remote life wisdom from 25+ countries
→ CS frameworks for life success

Because your 9-5 skills shouldn’t clock out at 5:01.

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Hi, I’m Anthony 👋

CS leader, remote work advocate, and lifelong learner passionate about growth, habits, and helping people thrive without burning out.

Whether you're:
→ A leader looking to strengthen teams and client relationships
→ A remote professional balancing career and connection
→ Or someone ready to apply proven frameworks to life outside of work

You're in the right place.
📬 Reach out to collaborate, connect, or just say hi!

I’m on a mission to build something bigger: a platform to help high-achievers escape burnout, embrace remote work, and design lives they don’t need to escape from.

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As a CSM, I’ve: 

→ Scaled departments from $350K to $1.5M+
→ Managed $5M+ ARR across 60+ accounts
→ Boosted LTV by 279% with better onboarding
→ Cut churn by 15% through scalable playbooks
→ Closed and lead companies' biggest deals
→ Drove feature adoption and built AI-powered self-service systems
→ Coached and mentored new team members

Behind every metric is the same philosophy: when you create people-first experiences with smart systems, growth runs on autopilot.

Anthony Boudreau

CSMs: "This QBR will blow them away!"

... creates a deck longer than their contract

I just reviewed a 43-slide QBR deck.
FORTY. THREE. SLIDES.

For context:
- TED Talk: 18 minutes max
- Your QBR: 90 minutes of torture
- 2025 Attention span: 4 seconds

Here's my QBR napkin test:

1. You paid us $X
2. You got $Y in return  
3. Here's how we get to $Z

That's it.

The best QBR I ever delivered?
No slides. 
Just three numbers on a whiteboard (I know, old school).

Client's response: "Finally, someone who gets it"
Renewed for 3 years on the spot AND cross-sold.

Why? Because I didn't present TO them.
I had a conversation WITH them.

43-slide deck?
- Slide 1-15: Features they already know
- Slide 16-30: Usage data they don't care about
- Slide 31-43: Next steps they'll forget

Napkin approach?
- Minute 1-5: their biggest win this quarter
- Minute 6-10: their biggest challenge  
- Minute 11-15: our solution together

The secret:
Executives don't want your novel.
They want your headline.

If you can't explain your value in 30 seconds, you don't understand it yourself.

What would your QBR look like on a cocktail napkin?

Helping high-achievers use business frameworks to win at work & life 💙 | $10M ARR CSM | Remote from 25+ countries

Mews

• Manage complex and strategic mobility projects from inception to completion, ensuring compliance with all relevant regulations
• Implement global mobility policies and processes that are aligned with the company's business objectives
• Provide expert advice to stakeholders on all aspects of global mobility, including immigration, tax, and relocation
• Develop and deliver training programs for employees on global mobility policies and procedures
• Conduct research and analysis on market trends, best practices, and legal developments related to global mobility
• Partner with cross-functional teams to optimize global mobility processes and ensure seamless execution
• Develop and maintain relationships with external vendors and service providers
• Manage budgets and track expenses related to global mobility projects
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of global mobility programs and initiatives

#WFA #FutureofWork #ProvidersManagement

Global Mobility Specialist

• Working with amazing Mewsers in a scale-up re-thinking hotel industry.
• Building a reMarkable Mews Mobility Program for existing employees and new hires.
• Answering the needs of employees handling immigration matters and supporting them.
• Advising business and employees on the responsibilities of a visa sponsor, auditing company processes, and improving them to maintain compliance.
• Coordinating internal stakeholders and external partners in delivering a smooth process of relocation.
• Building processes with trusted providers to support seamless mutual cooperation.
• Monitoring development in the Mobility of employees and transferring inspiration into the sustainable reality of the company's program.
• Being part of the Mews People team, co-creating the spark & magic to make sure Mewsers feel like conquering the world and bringing innovation into the hospitality world.

Global Mobility Coordinator

Graebel Companies, Inc.

• I was managing a team of 5 International Assignment Consultants (IAC) within wider client dedicated team supporting a mobility agenda of client’s employees.
• I was responsible for workload capacity planning and distribution of work within the full team, further I was engaged in cooperation with broader management on operational processes setting and their improvement, followed by everyday communication with client's teams on non-standard or priority cases.
• I supported the team in workload handling, monitoring performance, guidance in professional development and motivation, co-managing formal and informal meetings.
• My duties also included monitoring of internal reports, working with data, ensuring their quality to best company standards.

International Service Delivery Supervisor

• My entry position into a mobility industry where we focused on relocations with a People-first approach.
• At Graebel a 360° first-class service is provided to assignees in one of the most stressful times of their professional and personal lives.
• I was responsible for daily communication with assignees, assistance in understanding the whole process of their permanent or fixed-term move, initializing services and communication with preferred vendors, and overseeing its delivery to ensure its high quality.
• Constantly I cooperated with clients' mobility teams, and within our own teams, to set up and maintain functional processes supporting our work to be more efficient.
• I also went the extra mile and ensured my team members were fully supported and had all means to deliver their service highly above average.

International Assignment Consultant

Reas.cz

• Technological start-up environment with my role in providing information and assistance to clients selling their flats and houses around the whole country.
• Mission of the company is to transform a rigid and obsolete real estate market into its transparent, effortless, and dynamic version.

Sales Specialist

EYELEVEL, An InnerWorkings Company

• I supported the Managing director for the EMEA region and his team in their daily agenda. Occasionally also assisting global management in admin and travel management.
• I was responsible for keeping the calendar up-to-date, organizing regular leadership meetings, preparing rooms and technical equipment, making notes and tracking updates with deadlines on given tasks, and delegating tasks from the top management. I was also engaged in cross-team and company-wide communication, creating and updating selling as well as internal presentations, reporting possible deficiencies and solving them, and assisting office management with organizing company events; travel management, and cost settlement via Concur for MD and his direct reports.
• I managed my own smaller projects (LCA - Life cycle assessment of specific product for a client; KAVE - production of unique company sneakers to support the mission of KAVE for the sustainable footwear industry).

Executive Assistant

Ministerstvo školství, mládeže a tělovýchovy (MŠMT)

• My responsibilities laid in conscientious controlling of mandatory documents, for then-current applications for financial support, and those from the year before, which needed to be accounted for correctly according to MSMT methodology. 
• If the correction was needed, I contacted a project administrator and assisted him/her during the process. 
• With a strong people-oriented attitude, I have become even more patient thanks to daily contact with all sorts of people who need to be treated differently. I find my negotiation and explanatory skills very useful here.

Administration Assistant

Smaller Earth

• I assisted the country director with daily activities such as communication with business partners, addressing new ones, updating presentations, co-organizing meetings and events, doing daily rounds, co-handling mail, and keeping daily tasks in compliance with the business strategy.
• Furthermore, I was part of the programs coordination team. I contacted, then led information meetings with new registered International students. Leading them through the whole process of successfully getting to America for summer and back home.
• I co-led the Amazing National Team of programs’ ambassadors located in Czech universities around the country.
• I actively communicated with other agencies, embassies, universities, and student clubs for organizing promo events and representing our company.
• I regularly contributed content on social media and blog, using CMS for the company website too.
• I assisted with team building activities, company and office event management, and co-organization of the all company conference in Czechia.

Generalist and Program Coordinator

Camp Echo Lake

• Member of the food service staff in a private-owned Jewish camp in the Adirondack Mountains, NY for 4 summers. 
• Improving communication skills which are the most important while working in an International and multicultural environment.
• Learning a lot about myself and my travel skills while staying alone or traveling in a group which requires thoughtfulness.

Support staff

I’m passionate and I try to figure it out to actually help. 🤓

I have faith in humanity's inherent goodness. Collaborating with people can be challenging, as we witness the negative aspects of human behavior. Nevertheless, I remain steadfast in my belief that people possess a core of kindness and the potential for extraordinary achievements. I am optimistic that, collectively, we can create a positive impact on our society.

In both my personal and professional life, my aim is to combat animosity, misconceptions, and jealousy among individuals. I strive to contribute to the discovery of sustainable solutions for the pressing issues facing our civilization and environment. Although I may not hold the position of a national leader, I firmly believe in the power of a ripple effect. Each act of kindness sets off a chain reaction, much like how countless droplets form an ocean. The actions you take truly matter.

Working in the field of global mobility, I am well aware of how the specialization and nomadic nature of our workforce have fueled human progress. My role involves assisting individuals in relocating, enabling them to embrace the positives of different cultures and share their own positive influences. By undertaking such journeys, we not only expand our knowledge of other people but also enhance our empathy, understanding, and respect. While I can orchestrate and support the entire process of employee relocation, it is the collective effort of all of us that truly makes a difference.

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Anthony Boudreau

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The Battle

Anthony Boudreau

Pavlína Kopečná

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Engagements

Likes

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