I help high-achievers thrive in work and relationships 💙 | Business strategies that work on humans too | Remote wisdom from 25+ countries

Why do we use our best frameworks at work and our worst habits at home?

What if the playbooks you use to save $100K+ accounts could also save your relationships and closest friendships? 

I learned this the hard way.

After 5+ years in CS, managing $10M+ ARR, I almost lost my most important account: myself. The same frameworks I used to keep customers loyal also saved my relationships and rebuilt my life:

- Resolve conflicts before they explode
- Communicate proactively so people feel seen
- Deliver value without burning out
- Build trust that lasts

They work in business, dating, friendship, with any human, in any context, and they’re something AI can’t replicate.

Now I share what actually works:
→ Business frameworks that improve work and relationships
→ Remote work wisdom from 25+ countries
→ GTM + CS strategies that scale humans, not just headcount

Because your 9-5 skills shouldn’t clock out at 5:01.

____

Hi, I’m Anthony 👋

CS leader, remote work advocate, and lifelong learner passionate about growth, habits, and helping people thrive without burning out.

Whether you're:
→ A leader looking to strengthen teams and client relationships
→ A remote professional balancing career and connection
→ Or a high-performer ready to apply proven frameworks outside of work

You're in the right place.
📬 Reach out to collaborate, connect, or just say hi!

I’m on a mission to build something bigger: a platform to help high-achievers escape burnout, embrace remote work, and design lives they don’t need to escape from.

____

As a CSM, I’ve: 

→ Scaled departments from $350K to $1.5M+
→ Managed $10M+ ARR across global SaaS accounts
→ Boosted LTV by 279% with better onboarding
→ Cut churn by 15% through scalable playbooks
→ Closed and led companies' biggest deals
→ Built AI-powered systems that scaled adoption + self-service
→ Mentored and coached new CSMs to performance faster

Behind every metric is the same philosophy: when you create people-first experiences with smart systems, growth runs on autopilot.

Anthony Boudreau

QBRs should be extinct

Every CSM knows this

Yet… here we are, scheduling another one.

This old 2015 tactic somehow stuck around and nobody's asking why.

Here's what a QBR actually became:
Performance theatre.

CSMs spend hours building slides nobody reads
Skimmed 5 minutes before the call (if you’re lucky)
Mid-management, no decision makers
Everyone nods, nothing changes

And we do this... quarterly?
The world moves in weeks, not quarters.

Your customer's priorities shifted twice since your last QBR.
Budget got cut.
Champion left.
Competitors in their ear.

But sure, let's wait 90 days to "review the partnership"

Can we be real for a sec? 

If you need a QBR to know how your account is doing, you've already lost.

You should know continuously.
You should have C-suite buy-in all the way through.
You should be in the conversation, not scheduling a formal one.

QBRs aren't strategy.
They're a crutch for teams that don't have real-time visibility.

Kill the QBR.
Build systems that keep you in sync constantly.

What's a "best practice" in CS that you think should die?

Your CS team is working hard. Revenue’s still leaking. I find why | Enterprise Ops @ Deel

"LinkedIn is so bad now"
"full of AI slop"
🤦🤦🤦

My feed's the best classroom I've ever had.
And I plan to keep it that way.

I learned more about CS, remote work, and AI in 6 months than 4 years of "figuring it out"

Here's who I actually learn from:

Customer success:
- Daphne Costa Lopes, strategic, no fluff
- Markus Rentsch, challenges everything I thought I knew
- Noah Little, tactical and real conversations

Remote work:
So many have helped indirectly; most of my audience are remote workers.
But I always go back to Michelle Coulson when I want spicy, non-BS takes.

Health and mindset:
- Gary Vaynerchuk, energy and honesty I needed at 25
- Andrew Huberman, protocols that actually work
- Adam Grant reframes how I think about work and people

Your feed is a choice.
Curate it like your career depends on it.

(I write about CS, remote work, and trying to figure out what actually matters. 3x a week. Sometimes more when my brain can't shut up 💙)

Who's someone you learn from that most people sleep on? Please please please, share them below!

Remote work isn't what they sold you.

And it's not what you expected either.

Influencers show you:
Infinity pools, sunset coworking, laptop on the beach.

"Freedom"
"Flexibility"
"Live anywhere"

So you took the remote job.
Or you went freelance.
Or you convinced your boss to let you work from home.

And now?

You're "free"
You're also lonely.

Nobody tells you about:
- Eating lunch alone. Again.
- Your friends assuming you're "always available"
- Explaining to family why this is a "real job"
- 11pm calls because your team's in another timezone

And the influencers posting this lifestyle?

Half of them aren't even working.
They're selling the dream to people who actually are.

Real remote work?

Messy.
Blurry boundaries.
Incredible freedom that sometimes feels like isolation.

I've done this for 5 years across 25+ countries.

Best decision I ever made.
Also harder than anyone prepared me for.

Both are true.

Remote work is worth it.
But anyone selling you the fantasy without the friction?

They're not working remotely.
They're selling remotely.

What's one thing you wish someone told you before going remote? 💙

I'd hire a gym rat over an MBA.

And it's not even close.

Saw Vanessa at ElevenLabs say something that stuck:
"Proof of excellence is non-negotiable"

Not credentials. 
Proof.

The best GTM pro I ever worked with?
Retired national athlete.
Consistent, coachable, never cracked under pressure.

I didn't know his background for months.
I just knew he was different.

CS is full of people who "love helping customers"
Cool. So does everyone applying.

What separates the great ones?

Evidence they've done hard things:
- Stuck with something for years
- Took feedback without ego
- Showed up when it stopped being fun

You can't fake discipline.
You can't shortcut consistency.

Next time you're hiring, stop asking "tell me about yourself"
Ask: "What's something you've worked on for years that most people quit?"

The answer tells you everything.

What's your proof of excellence? 💙

Acquisitions usually kill culture.

This one didn't.

6 months ago, Omnipresent got acquired by Deel.
No clue what to expect.

Losing teammates and culture?
Shuffled into a random team?
Starting over with a new manager, new clients, new everything?

To say I was worried is... an understatement

Here's what actually happened:

Speed.. Like.. Ridiculous speed.
(Deelers know exactly what I mean)

They move faster than any company I've seen.
Ship weekly, decide fast, no bureaucracy.
Have an idea? Pitch it and they ship 
Or just vibe-code and the AI team will publish (what?!)

I met some of the most talented people I've worked with
Got to work under leaders who actually lead (Naina, Marigona 💜 )
Moved into Deel's Enterprise Ops (genuinely the best team)

And today? The Big Deel 2026.
AI agents, native ATS, crypto pay, mobility across 100+ countries, SOLID Enterprise scalability (😉)...

Not roadmap promises.
Shipped.

Most acquisitions drain energy.
This one injected it.

6 months in, I'm still processing how different this has been.

Have you ever been surprised by a company (good or bad)? 💙

ChannelEngine

Revenue & GTM Enablement

Pavilion

Pavilion (formerly Revenue Collective) is a private members-only organisation where revenue leaders in the world build connections, grow their skills, showcase their expertise, and achieve their professional potential.

Our community is designed to support the professional development of leaders at high growth companies, facilitate the sharing of best practices, and serve as a trusted private community where members can openly discuss business-critical issues with the comfort of privacy and confidentiality.

Member

Omnipresent

Sales Enablement Manager

TTEC

Working on a joint project between Google and TTEC for Google Cloud.

Designing, delivering and analyzing onboarding, progressive training and coaching to enable our future Sales Rockstars in the Corporate, Public Sector and Enterprise team.


#reachforamazing

Sales Trainer and Coach, Google Cloud

MongoDB

MongoDB is more than just a database, it is a true data platform with a comprehensive suite of tools to make working with data remarkably easy for everyone, from developers to analysts to data scientists.

As a CSM, I have been:
- Managing a portfolio of 30+ Enterprise accounts across SEUR, through onboarding sessions, check-ins, tailored webinars, workshops and quarterly business reviews;
- Designing specific enablement programs tailored on roles and expectations, leveraging on MongoDB University e-learning platform;
- Maximising collaboration across teams in order to lead our customers towards success.

Customer Success Manager - Strategic Enterprises

Google

"Do your best work, all in one suite: Workspace"
Collaborating with direct customers and focusing on working closely with Google Partners to help them take advantage of Google Workspace (formerly G Suite) services:
Connect - Create - Access - Control | Anywhere, Anytime.

Delivering product and sales training to our Strategic Partners to maximize results.
Working with small and medium enterprises in the Italian market to help them grow their businesses in the cloud.

Google Workspace | Territory Manager

Smartbox Group

Delivering training about the whole Sales Process (from prospects research to signed agreements -mock calls, how to handle objections), with a particular focus on Salesforce CRM.
Scheduling weekly internal classes to explain new employees the entire sales cycle and the use of Salesforce CRM in our daily work routine;
adapting training programs to trainees needs and introducing adequate methods, often designing new training manuals and learning materials;
Developing specific programs to help employees maintain and improve their skills.

TRAIN THE TRAINER PROGRAM made by
- Kathleen Warner Yeates - Director of theatre and performance arts school at the Abbey School of Drama - Flying Turtles Productions 
- Irish Times Training

Corporate Trainer

Smartbox Group is the pioneer, the European and Worldwide leader in the experience gift market.

Being a sales executive, my main goal is to develop and maintain businesses in the Italian Market by studying the best offer related to each prospect:
Contracting new partners and upselling the already existing ones - using Salesforce CRM during the entire process.

The daily routine starts with the research of new prospects in specific regions (by following the marketing brief) using different channels, having the first contact (cold calls and e-mails) and guiding them to understand the product and why it is the best choice for them.

Sales Account Executive

Ufficio Cultura

Working in public relations requires strong organisation, great self-confidence and perfect knowledge of the "product". Being the first image of an institution taught me how to work under pressure and how to handle different difficult situations.
My main activities were scheduling and planning tours in museums and art exhibitions, developing promotional campaigns and targeted contents, greeting groups of guests and showing them the collections.

Keeping my focus in the guests attitudes and concerns to understand them and maintain cooperative relationships with the cultural institution.

Public Relations Specialist

I am more curious than a cat, and I found a career that makes me happy: Sales + Enablement.

- To Sell is Human: selling is about transferring hope, emotion and belief that is fully supported by truth and logic.
- Enablement is the key to closing the gap between intention and action.


🦸🏼‍♀️ Being an Introvert is my superpower: I always listen first and seek to understand, not to respond 

💫 Enabling is my passion: elevating and supporting teams is what success looks like for me

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Anthony Boudreau

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