I help high-achievers thrive in work and relationships 💙 | Business strategies that work on humans too | Remote wisdom from 25+ countries

Why do we use our best frameworks at work and our worst habits at home?

What if the playbooks you use to save $100K+ accounts could also save your relationships and closest friendships? 

I learned this the hard way.

After 5+ years in CS, managing $10M+ ARR, I almost lost my most important account: myself. The same frameworks I used to keep customers loyal also saved my relationships and rebuilt my life:

- Resolve conflicts before they explode
- Communicate proactively so people feel seen
- Deliver value without burning out
- Build trust that lasts

They work in business, dating, friendship, with any human, in any context, and they’re something AI can’t replicate.

Now I share what actually works:
→ Business frameworks that improve work and relationships
→ Remote work wisdom from 25+ countries
→ GTM + CS strategies that scale humans, not just headcount

Because your 9-5 skills shouldn’t clock out at 5:01.

____

Hi, I’m Anthony 👋

CS leader, remote work advocate, and lifelong learner passionate about growth, habits, and helping people thrive without burning out.

Whether you're:
→ A leader looking to strengthen teams and client relationships
→ A remote professional balancing career and connection
→ Or a high-performer ready to apply proven frameworks outside of work

You're in the right place.
📬 Reach out to collaborate, connect, or just say hi!

I’m on a mission to build something bigger: a platform to help high-achievers escape burnout, embrace remote work, and design lives they don’t need to escape from.

____

As a CSM, I’ve: 

→ Scaled departments from $350K to $1.5M+
→ Managed $10M+ ARR across global SaaS accounts
→ Boosted LTV by 279% with better onboarding
→ Cut churn by 15% through scalable playbooks
→ Closed and led companies' biggest deals
→ Built AI-powered systems that scaled adoption + self-service
→ Mentored and coached new CSMs to performance faster

Behind every metric is the same philosophy: when you create people-first experiences with smart systems, growth runs on autopilot.

Anthony Boudreau

CS Insider

🥳 Contributor to the Ultimate Questions Toolbox for CSMs
🥳 I was spotlighted in the #28 Report from CS Insider.
🥳 Contributor to 100 Ways to Stand out as a Customer Success Manager
🥳  Contributor to the Customer Success Rolodex: the communities, the blogs, the newsletters, the resources, the tech, the PEOPLE to follow in CS

CS Insider provides advice, stories, and resources that help Customer Success professionals thrive in their careers. No fluff allowed. I contribute to the creation of bi-weekly CS Insider Reports.

Contributing Member

CS Connect

City Lead at CS Connect. We're a bustling global community dedicated to empowering customer success professionals. Our mission? To cultivate future leaders in customer success through community-based learning, strong connections, and transformative mentorships.

In this role, I'll be spearheading local events and initiatives in Berlin, fostering a thriving environment for customer success enthusiasts to connect, share, and grow together.

Join us in redefining customer success: https://www.linkedin.com/company/cs-connect

Chapter Lead-Berlin

Whale (usewhale.io)

Whale is a knowledge & SOP sharing tool that centralizes all of your standard operating procedures and knowledge so you can better grow your teams.

Customer Success Manager

Compass /

Managed relationships with a portfolio of 60+ customers ($125M in revenue). Implemented a workflow management platform (TC Workflow) to automate and track all real estate transactions, increasing revenue by more than 30% in 2021. Analyzed and presented data to Sales and Marketing teams. Revamped sales handover process to improve the customer onboarding experience. Migrated customer journey from paper to digital.

Transaction Manager for Jeff Block & the City Block Team

Keller Williams Philadelphia

Digitized the customer onboarding process, reducing onboarding completion times by 25%. Trained customers across 3 offices, enabling the onboarding of over 300 clients. Implemented a new customer orientation program, increasing the amount of annual enrolled customers. Led a team of employees to successfully onboard the largest-ever cohort of customers. Managed a portfolio of 300+ customers, providing a tailored customer journey that included personalized resources, and strategic cross-sell opportunities that helped customers accomplish their business goals.

Director of Agent Experience

Increased customer engagement via the creation of a marketing calendar and a monthly newsletter. Conducted over 100 warm sales calls per month, ensuring the management team’s KPIs of attracting, recruiting, and retaining customers were met. Resolved all customer issues submitted via email, phone, or in-person for 200+ agent real estate brokerage.

Market Center Coordinator/Office Manager

Bella Turka

Provided a consistent, high level of customer service by creating excellent client relationships for this retail business that specializes in selling jewelry from around the world. Customers came to us for guidance for special occasion pieces and requested our merchandise expertise.

- Drove continuous sales by maintaining and presenting merchandise in compelling
 ways.

- Developed product knowledge by learning merchandise features and benefits. 

- Understood all systems and procedures relating to sales and credit transactions.

Retail Sales Associate

David Williams Clothiers

As a mom and pop shop with a personal touch, I was able to give clients a stellar customer experience when ordering custom-made suits by making them feel as though they were our only client. By keeping detailed customer profiles on our clients, we knew their specific taste in clothes, styles, sizes and color.

Sales & Office Assistant

Profile Public Relations

I assisted in managing and promoting the reputation of 15+ high-profile chefs and 
restaurants by distributing press releases to targeted media outlets of upcoming events 
and new restaurant openings for our clients.

Marketing & Office Assistant

Customer Success Manager | Google Project Management Certified | Manager with a knack for building deep relationships and streamlining operations | Health & Wellness Enthusiast

My superpower is having a strong nocturnal rhythm. 😂 This allows me to be on top of my customer success game. 💪

Want to get to know me? 😄
 Check out this podcast interview I did with Stijn Smet from Whale.io 

👉  https://open.spotify.com/episode/7FXhS3dMBuIa01wHFrPrq6?si=6zAIzzTVRaKf5hybS0dkxQ

 With over 10 years of experience as a relationship manager, I have been dedicated to helping customers achieve their goals and fostering strong connections. My expertise lies in process improvement, data analysis, and change management, which has allowed me to creatively boost efficiency in various projects. In the real estate sector, I successfully utilized technology to drive revenue.


I am detail-oriented and THE go-to problem solver. You can always catch me either tweaking systems to make them more efficient, supporting my team, or tapping into workplace humor!

My colleagues and customers would say what they appreciate most about me is I keep it real, and I'm the first one to proactively step in and provide support or added value.

I'm excited to work for a company where I can bring my passion for customer obsession, talent for process improvement, and insatiable drive for personal and company growth.

taplio

The Battle

Anthony Boudreau

Katrina Kugelmeier

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?