Omnipresent

Omnipresent is a leading Employer of Record (EOR) platform, enabling companies to hire globally without the burden of setting up foreign entities.

As a Customer Success Manager specializing in strategic accounts, I manage complex global relationships end-to-end, ensuring seamless onboarding, proactive risk management, and client growth. I combine a human-first approach with a deep understanding of HR, Legal, and Compliance frameworks to deliver measurable results in fast-paced, dynamic environments.

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My results:

• Owned the success, retention, and growth of 20+ high-value accounts
• Net Revenue Retention (NRR) of 112%, exceeding company targets and driving expansion within existing accounts
• Partnered directly with C-Level executives and HR leadership teams to design scalable solutions for global employment
• Led onboarding and account strategy for clients across 160+ countries, navigating complex HR, Legal, and Finance regulations
• Supported the success of critical enterprise accounts, ensuring high retention and expansion rates
• Proactively identified expansion opportunities and closed upsell deals, contributing to overall revenue growth
• Developed personalized onboarding frameworks and customer success plans that reduced time-to-value and improved customer satisfaction

Customer Success Manager

Luna.ai

• Partnered with co-founders to define GTM and customer success strategy during the company's early growth phase.
• Managed 100+ SMB accounts (EMEA/NA) and implemented proactive success strategies that reduced churn by 15%.
• Increased LTV by 279% through custom onboarding journeys and customer engagement experiments.
• Designed scalable self-service processes, improving customer self-resolution rates by 235%.
• Led tooling selection and integration for Growth, CX, and Marketing teams.
• Drove PLG (product-led growth) initiatives based on usage data and customer insights.
• Contributed to the company's pivot through deep feedback loops, helping inform new product-market direction.

Note: Luna underwent a strategic pivot; the IP was absorbed into a new venture.

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Founding team member, building CS/CX processes from the ground up.

My goal was to turn Luna’s customers into advocates. How? By helping them score meetings using Luna.

Tasks & projects I worked on :

→ Building the onboarding, adoption, retention, expansion and advocacy strategies
→ Churn prevention
→ Cold email and sales strategies 
→ Community building
→ Tooling, CS tech stack optimization and vendor management

Founding Customer Success

My results:

• Oversaw the success and renewal of 60+ accounts (SMBs), representing $400K MRR
• Managed the relationship of the two biggest customers of the company, representing $200K MRR
• Mentored 4 new CSMs and improved speed to onboarding readiness
• Improved and created new client onboarding processes to have customers’ projects deployed within 30 days
• Implemented a new QBR process leading to higher customer engagement and lower churn

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Omnipresent is an EOR (Employer of Record) specialized in automating complex processes like setting up entities, payroll, taxes, and benefits so that teams can focus on their people. 

As a Customer Success Manager, I owned and managed the customer relationship from start to finish. With my experience in the EOR field, I've learned to think outside of the box and get creative when solving complex problems related to Legal, Finance, and HR. 

I've consistently received positive feedback from clients and colleagues, successfully managed and resolved escalated client issues, and demonstrated strong communication and negotiation skills.

Baremetrics

My results:

• Increased feature adoption by 10% in 3 months
• Developed and tracked KPIs for the Customer Success department
• Researched and led the implementation of a new helpdesk (Intercom)
• Streamlined processes to proactively develop relationships with customers
• Created an onboarding series to increase conversion rates
• Created upsell series to promote new features and increase feature adoption

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Bare..? Metrics? Bare, yes.
Bare as in only the most important: Baremetrics helps you cut through the noise.

SaaS and subscription businesses are drowning in data. They have no idea what is driving their growth or where to focus their efforts to grow faster.

Baremetrics provides a simple, yet powerful solution for SaaS & subscription businesses by helping them see the complete picture of their business with all of the key metrics they need to make better decisions about how to grow.

My role? 🪄 Simply put, I helped Baremetrics' clients make more.

Customer Success Account Manager

Groupe-conseil Solertia

My results:

• Lead the biggest Law Compliance mandate of the firm ($85K) and upsold the client for annual audits ($20K yearly)
• Signed and led the biggest Pay Equity mandate of the firm ($65K)
• Scaled the Pay Equity line of service from $350K to $1.5M
• Surpassed an average productivity rate of 90%
• Lead the development, training and learning initiatives for a department of eight (8) junior consultants and analysts
• Developed long-term relationships with major client accounts and turned one-time projects into repeated business
• Streamlined the Pay Equity and Law Compliance processes
• Participated and animated human resources events and conferences

——

In this role, I gained exposure to all aspects of a consulting project, from writing proposals and engaging in client communications to delivering projects and making final adjustments. 

Collaborating with fellow professionals, department heads, and C-suite executives has sharpened my business acumen and offered valuable insights into the realities of diverse industries.

My journey with Solertia has fuelled my professional growth, honing my time management skills and enabling me to excel in handling multiple projects (60+) simultaneously. 

Within a short timeframe, I progressed to leading my own mandates and was entrusted with overseeing one of the firm's most significant law compliance files – Quebec's 1% Training Law. 

This experience has enriched my project management, leadership, and client relations expertise, propelling me to thrive in the consulting industry.

Human Resources Consultant

Addendum

• Accurately identify our personas by analyzing different sources of information;
• Identify the arguments to implement an Applicant Tracking System, present the project to the president of the company and find a supplier meeting our needs;
• Develop a strategy to foster long-term relationships with past applicants and potential candidates;
• Assist the director of technology and marketing in different projects.
• Plan interviews and selection procedures, including in-person interviews
• Coordinate with hiring managers to identify staffing needs
• Determine selection criteria

Along with those projects, I was also responsible for passing on my knowledge of our recruitment procedures to new hires and of assisting them in their daily tasks.

Talent Acquisition Advisor

Industries Delorimier Inc.

Summer student contract: 

To help with the seasonal demand of the company, I took this opportunity to explore my options in the manufacturing industry, which was a great way to develop my leadership skills in a middle management position. My previous customer service experiences have proven to be a great asset in this position to prevent customer turnovers, as I had to deal with various customers daily.

This experience happened to be a great way to get outside of my comfort zone, to experiment with my teamwork approach with new colleagues, and to learn more about the challenges of occupying a middle management position.

Operations Supervisor

Desjardins

During this long-term experience, I’ve developed a major part of my competencies. With the help of my superiors, who all acted as inspirational leaders to me, I’ve had the opportunity to have personalized coaching to further develop my sales techniques, my customer service, my work methods and rational and analytical thinking.

During my three years working at a Desjardins branch in Laval, I navigated through different roles that all allowed me to develop my professionalism. I first began as a teller (N-2), I then worked as a customer service representative over the phone, then worked at the reception (N-3). During an internship, I was also lucky to assist the department of human resources in multiple tasks. Finally, I occupied an administrative assistant (N-4) position to support the management team.

These different tasks have allowed me to put into practice the learnings that I was acquiring in my university classes, but they also allowed me to develop, as mentioned before, multiple competencies such as my leadership, my teamwork spirit, my capacity to adapt to different environments,  my openness to change and my capacity to solve problems.

Agent service aux members (N2/N3/N4)

Customer Service Representative

Big Time Watches

This experience allowed me to develop my judgement, my autonomy, my leadership and my business acumen skills. I would like to thank my district managers who helped me develop the core of my customer service skills and sales techniques. The tasks I had to do in this job were general for a sales associate position: reach my sales objectives, attract customers and close the sale, this opportunity also allowed me to work on my negotiation skills and customer satisfaction skills. 

As I gained experience, I was asked to take on the responsibilities of the manager.

Sales Associate

SoftMoc

I help high-achievers thrive in work and relationships 💙 | Business strategies that work on humans too | Remote wisdom from 25+ countries

🤔 What if the playbooks you use to save $100K+ accounts could also save your relationships and closest friendships?

I’ve spent 5+ years in Customer Success scaling startups and managing $5M+ ARR portfolios. In that time, I realized something: the same frameworks that keep customers loyal also keep people loyal.

- Resolve conflicts before they explode
- Communicate proactively so people feel seen
- Deliver value without burning out
- Build trust that lasts

They work in business, dating, friendship, with any human, in any context, and they’re something AI can’t replicate.

Now I share what actually works:
→ Business strategies for better relationships
→ Remote life wisdom from 25+ countries
→ CS frameworks for life success

Because your 9-5 skills shouldn’t clock out at 5:01.

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Hi, I’m Anthony 👋

CS leader, remote work advocate, and lifelong learner passionate about growth, habits, and helping people thrive without burning out.

Whether you're:
→ A leader looking to strengthen teams and client relationships
→ A remote professional balancing career and connection
→ Or someone ready to apply proven frameworks to life outside of work

You're in the right place.
📬 Reach out to collaborate, connect, or just say hi!

I’m on a mission to build something bigger: a platform to help high-achievers escape burnout, embrace remote work, and design lives they don’t need to escape from.

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As a CSM, I’ve: 

→ Scaled departments from $350K to $1.5M+
→ Managed $5M+ ARR across 60+ accounts
→ Boosted LTV by 279% with better onboarding
→ Cut churn by 15% through scalable playbooks
→ Closed and lead companies' biggest deals
→ Drove feature adoption and built AI-powered self-service systems
→ Coached and mentored new team members

Behind every metric is the same philosophy: when you create people-first experiences with smart systems, growth runs on autopilot.

Anthony Boudreau

CSMs: "This QBR will blow them away!"

... creates a deck longer than their contract

I just reviewed a 43-slide QBR deck.
FORTY. THREE. SLIDES.

For context:
- TED Talk: 18 minutes max
- Your QBR: 90 minutes of torture
- 2025 Attention span: 4 seconds

Here's my QBR napkin test:

1. You paid us $X
2. You got $Y in return  
3. Here's how we get to $Z

That's it.

The best QBR I ever delivered?
No slides. 
Just three numbers on a whiteboard (I know, old school).

Client's response: "Finally, someone who gets it"
Renewed for 3 years on the spot AND cross-sold.

Why? Because I didn't present TO them.
I had a conversation WITH them.

43-slide deck?
- Slide 1-15: Features they already know
- Slide 16-30: Usage data they don't care about
- Slide 31-43: Next steps they'll forget

Napkin approach?
- Minute 1-5: their biggest win this quarter
- Minute 6-10: their biggest challenge  
- Minute 11-15: our solution together

The secret:
Executives don't want your novel.
They want your headline.

If you can't explain your value in 30 seconds, you don't understand it yourself.

What would your QBR look like on a cocktail napkin?

Helping high-achievers use business frameworks to win at work & life 💙 | $10M ARR CSM | Remote from 25+ countries

Emma Gleaves

Building, leading and structuring globally distributed Benefits Team 

🌍 Overall responsibility for in-house benefits 

🌍 Benefits strategy design and implementation for EOR/PEO across 160+ countries 

🌍 Configuration of Hire-to-Retire processes

🌍 Compliance

🌍 Operational Excellence 

🌍 Employee/Client Experience 

🌍 Service Delivery Performance 

🌍 Benefit Management Technology 

🌍 Vendor Relationship Management 

Worker’s Compensation, Employer Liability, Medical, Retirement/Pension, Health, Dental, Vision, Life, Disability, Travel, EAP etc

Local and Global plans

Head of Global Benefits

Eppione®

Benefit Lead & Project Management for the Eppione platform 

Design and implementation of Employee Benefit packages including;

Pensions
Salary Sacrifice 
Health Insurances (including International Private Medical Insurance- IPMI)
Life Assurance (inc Death In Service Pensions) 
Income Protection (Long Term & Short Term Disability Insurance)
Critical Illness Insurance
Health Cash Plans
Dental Insurance 
Vision Insurance
Accident Insurance
Travel Insurance 
Health Screening
Travel Wellness
Employee Assistance Programmes
Virtual GPs
Car schemes
Retail & Leisure Discounts
Reward and Recognition programmes
Financial Wellbeing 

🔹Global Benefits 
🔹Independent Consultation 
🔹Flexible Benefits Technology
🔹Total Reward 
🔹Return on Investment
🔹Wellbeing
🔹Employee Engagement 

Visit YouTube for episodes of our informative panel show - Employee Matters (Eppione/Emma Gleaves)

The Eppione platform is a Global Benefits Flex system incorporating Total Reward, HRIS, GDPR management of HR, Training & Development, Clock In/Out, Timesheets, Rostering, Business Intelligence, & Insurance Management 

Eppione are specialists in consulting and broking UK and Irish benefits for multinational companies and co-ordinating and managing global benefits both in conjunction with and independently of the Eppione platform

Also providing Financial Wellbeing services to businesses and Protection & Wealth Management advice to business owners and other individuals 

Eppione’s mission is to help you become an ‘Employer of Choice’ and for your employees to be the best that they can be 

The Eppione Group is present in the UK, Ireland & Australia and provides other services including P&C Insurance, General Insurance, Health Insurance Comparison (www.hcc.ie) & Covid Screening (www.screenin.me)

www.eppione.com - Empower, Inspire and Nurture Your Employees

Senior Consultant

ProConnect Online Networking

Online Networking for Business Services Professionals

ProConnect was formed during Lockdown 2020 in conjunction with Emma Fay (The HR Dept) and Gemma Rolstone (Delphinium Learning) as an informal, online, networking meeting for Business Services Professionals to expand their network and build strong relationships with other professionals

Feedback for the format of the sessions, camaraderie and business referrals has been outstanding :-)

Co-Founder

Willis Towers Watson

Assisting organisations in understanding and obtaining the most suitable and cost-effective solutions for Group Life, Group Income Protection, Group Critical Illness, Keyman and Health and Wellbeing Services including Employee Assistance Programmes and Occupational Health services

Working with key stakeholders to reduce employee absence

Educating employees about their benefits

CBG Group plc / Carpenter Rees Ltd

Feasibility review, introduction of and Account Management of Employee Benefits for Contract Based Group Pensions, (Group Personal Pensions and Group Self Invested Personal Pensions) and Group Risk (Group Life Assurance, Group Income Protection and Group Critical Illness) 

Group Risk Lead - Including cross selling and training strategies

UK Auto-Enrolment Project Management - Implemented Go Live for 50+ employers working with a variety of pension scheme types and Pension, Payroll and HRIS providers

Portfolio of Occupational Pension Schemes specialising in investment consultancy, de-risking and corporate advice.  Project work included Active Scheme Closures/Consultations, Enhanced Transfer Value (ETV) and Pensioner Increase Exchange (PIE) exercises, Bulk Buy Outs and Wind Ups 

Due Diligence, including for Mergers and Acquisitions 

Specialist in UK Salary Sacrifice

Employee Benefits

KPMG UK

Defined Benefit, Defined Contribution (Money Purchase) and Hybrid Occupational pension schemes 

Specialist in Exec Calculations 

Project work including UK Pension Tax Simplification A-Day Conversions and Calculations and Department of Work and Pensions (DWP) Guaranteed Minimum Pension (GMP) Reconciliations

Pensions

Mercer

Defined Benefit (Final Salary), Hybrid and Career Averaged Revalued Earnings (CARE) pension schemes.  

Transfers, Deaths, Cashflow, Bank Reconciliations, Pensioner Payroll, Pensioner Increases, Annual Renewal, Death in Service, Spouse's Pensions and Permanent Health Insurance

Specialist in Pension Sharing on Divorce

Project work including Redundancy Exercises and Pension Scheme Closure/Amendment Consultations

Edgbaston

Running and organising functions and staff within Conference, Banqueting and Hospitality at the Stadium

Seconded to Aintree, Cheltenham, Ascot and Haydock racecourses and other major sporting events in Supervisory capacity

Operations Manager

Global Benefits | International Expansion | Remote First | Making Global Teams Work

Global benefits leader, remote work advocate, lover of pensions and a strong believer in the use of technology to enhance wellbeing and engagement ❤️

I am the Head of Global Benefits at Omnipresent, an Employer of Record company that enables businesses to employ remote talent anywhere in the world

With experience in employee benefits consulting and management, I am passionate about innovative and tailored benefits solutions for global and distributed teams

My current role has responsibility for the strategy, execution and compliance of EOR/PEO benefits across 160+ countries, covering areas including retirement, insurance, health and wellness

I also oversee the operations, technology, support and vendor relationships for the benefits function

My mission is to deliver exceptional employee and client experience, while reducing business time and cost and promoting employee value proposition

Love increasing my knowledge on all things ‘benefits’ and happy to help with global employment needs 😀

https://www.omnipresent.com/book-a-consultation?utm_medium=cereferral&utm_source=OG-21-22327730

🌍 Global Benefits | Strategy | Compliance | Pensions Geek | Remote Work Advocate

#GlobalBenefits #RemoteWork 
#Wellbeing #GlobalEmploymemt 
#Innovation #EmployeeBenefits
#EmployeeEngagement
#EmployeeExperience 
#Pensions #Strategy 
#BenefitsEducation


Global Benefits Manager

Building, leading and structuring globally distributed Benefits Team 

Overall responsibility for; 

🌍 Benefits strategy design and implementation for EOR/PEO across 160+ countries 

🌍 Configuration of Hire-to-Retire processes

🌍 Compliance

🌍 Operational Excellence 

🌍 Employee and Client Experience 

🌍 Service Delivery Performance 

🌍 Benefit Management Technology 

🌍 Vendor Relationship Management 

Worker’s Compensation, Employer Liability, Medical, Retirement/Pension, Health, Dental, Vision, Life, Disability, Travel, EAP etc

Local and Global plans

taplio

The Battle

Anthony Boudreau

Emma Gleaves

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