I help high-achievers thrive in work and relationships 💙 | Business strategies that work on humans too | Remote wisdom from 25+ countries

Why do we use our best frameworks at work and our worst habits at home?

What if the playbooks you use to save $100K+ accounts could also save your relationships and closest friendships? 

I learned this the hard way.

After 5+ years in CS, managing $10M+ ARR, I almost lost my most important account: myself. The same frameworks I used to keep customers loyal also saved my relationships and rebuilt my life:

- Resolve conflicts before they explode
- Communicate proactively so people feel seen
- Deliver value without burning out
- Build trust that lasts

They work in business, dating, friendship, with any human, in any context, and they’re something AI can’t replicate.

Now I share what actually works:
→ Business frameworks that improve work and relationships
→ Remote work wisdom from 25+ countries
→ GTM + CS strategies that scale humans, not just headcount

Because your 9-5 skills shouldn’t clock out at 5:01.

____

Hi, I’m Anthony 👋

CS leader, remote work advocate, and lifelong learner passionate about growth, habits, and helping people thrive without burning out.

Whether you're:
→ A leader looking to strengthen teams and client relationships
→ A remote professional balancing career and connection
→ Or a high-performer ready to apply proven frameworks outside of work

You're in the right place.
📬 Reach out to collaborate, connect, or just say hi!

I’m on a mission to build something bigger: a platform to help high-achievers escape burnout, embrace remote work, and design lives they don’t need to escape from.

____

As a CSM, I’ve: 

→ Scaled departments from $350K to $1.5M+
→ Managed $10M+ ARR across global SaaS accounts
→ Boosted LTV by 279% with better onboarding
→ Cut churn by 15% through scalable playbooks
→ Closed and led companies' biggest deals
→ Built AI-powered systems that scaled adoption + self-service
→ Mentored and coached new CSMs to performance faster

Behind every metric is the same philosophy: when you create people-first experiences with smart systems, growth runs on autopilot.

Anthony Boudreau

QBRs should be extinct

Every CSM knows this

Yet… here we are, scheduling another one.

This old 2015 tactic somehow stuck around and nobody's asking why.

Here's what a QBR actually became:
Performance theatre.

CSMs spend hours building slides nobody reads
Skimmed 5 minutes before the call (if you’re lucky)
Mid-management, no decision makers
Everyone nods, nothing changes

And we do this... quarterly?
The world moves in weeks, not quarters.

Your customer's priorities shifted twice since your last QBR.
Budget got cut.
Champion left.
Competitors in their ear.

But sure, let's wait 90 days to "review the partnership"

Can we be real for a sec? 

If you need a QBR to know how your account is doing, you've already lost.

You should know continuously.
You should have C-suite buy-in all the way through.
You should be in the conversation, not scheduling a formal one.

QBRs aren't strategy.
They're a crutch for teams that don't have real-time visibility.

Kill the QBR.
Build systems that keep you in sync constantly.

What's a "best practice" in CS that you think should die?

Your CS team is working hard. Revenue’s still leaking. I find why | Enterprise Ops @ Deel

"LinkedIn is so bad now"
"full of AI slop"
🤦🤦🤦

My feed's the best classroom I've ever had.
And I plan to keep it that way.

I learned more about CS, remote work, and AI in 6 months than 4 years of "figuring it out"

Here's who I actually learn from:

Customer success:
- Daphne Costa Lopes, strategic, no fluff
- Markus Rentsch, challenges everything I thought I knew
- Noah Little, tactical and real conversations

Remote work:
So many have helped indirectly; most of my audience are remote workers.
But I always go back to Michelle Coulson when I want spicy, non-BS takes.

Health and mindset:
- Gary Vaynerchuk, energy and honesty I needed at 25
- Andrew Huberman, protocols that actually work
- Adam Grant reframes how I think about work and people

Your feed is a choice.
Curate it like your career depends on it.

(I write about CS, remote work, and trying to figure out what actually matters. 3x a week. Sometimes more when my brain can't shut up 💙)

Who's someone you learn from that most people sleep on? Please please please, share them below!

Remote work isn't what they sold you.

And it's not what you expected either.

Influencers show you:
Infinity pools, sunset coworking, laptop on the beach.

"Freedom"
"Flexibility"
"Live anywhere"

So you took the remote job.
Or you went freelance.
Or you convinced your boss to let you work from home.

And now?

You're "free"
You're also lonely.

Nobody tells you about:
- Eating lunch alone. Again.
- Your friends assuming you're "always available"
- Explaining to family why this is a "real job"
- 11pm calls because your team's in another timezone

And the influencers posting this lifestyle?

Half of them aren't even working.
They're selling the dream to people who actually are.

Real remote work?

Messy.
Blurry boundaries.
Incredible freedom that sometimes feels like isolation.

I've done this for 5 years across 25+ countries.

Best decision I ever made.
Also harder than anyone prepared me for.

Both are true.

Remote work is worth it.
But anyone selling you the fantasy without the friction?

They're not working remotely.
They're selling remotely.

What's one thing you wish someone told you before going remote? 💙

I'd hire a gym rat over an MBA.

And it's not even close.

Saw Vanessa at ElevenLabs say something that stuck:
"Proof of excellence is non-negotiable"

Not credentials. 
Proof.

The best GTM pro I ever worked with?
Retired national athlete.
Consistent, coachable, never cracked under pressure.

I didn't know his background for months.
I just knew he was different.

CS is full of people who "love helping customers"
Cool. So does everyone applying.

What separates the great ones?

Evidence they've done hard things:
- Stuck with something for years
- Took feedback without ego
- Showed up when it stopped being fun

You can't fake discipline.
You can't shortcut consistency.

Next time you're hiring, stop asking "tell me about yourself"
Ask: "What's something you've worked on for years that most people quit?"

The answer tells you everything.

What's your proof of excellence? 💙

Acquisitions usually kill culture.

This one didn't.

6 months ago, Omnipresent got acquired by Deel.
No clue what to expect.

Losing teammates and culture?
Shuffled into a random team?
Starting over with a new manager, new clients, new everything?

To say I was worried is... an understatement

Here's what actually happened:

Speed.. Like.. Ridiculous speed.
(Deelers know exactly what I mean)

They move faster than any company I've seen.
Ship weekly, decide fast, no bureaucracy.
Have an idea? Pitch it and they ship 
Or just vibe-code and the AI team will publish (what?!)

I met some of the most talented people I've worked with
Got to work under leaders who actually lead (Naina, Marigona 💜 )
Moved into Deel's Enterprise Ops (genuinely the best team)

And today? The Big Deel 2026.
AI agents, native ATS, crypto pay, mobility across 100+ countries, SOLID Enterprise scalability (😉)...

Not roadmap promises.
Shipped.

Most acquisitions drain energy.
This one injected it.

6 months in, I'm still processing how different this has been.

Have you ever been surprised by a company (good or bad)? 💙

Emma Gleaves

Omnipresent

Building, leading and structuring globally distributed Benefits Team 

🌍 Overall responsibility for in-house benefits 

🌍 Benefits strategy design and implementation for EOR/PEO across 160+ countries 

🌍 Configuration of Hire-to-Retire processes

🌍 Compliance

🌍 Operational Excellence 

🌍 Employee/Client Experience 

🌍 Service Delivery Performance 

🌍 Benefit Management Technology 

🌍 Vendor Relationship Management 

Worker’s Compensation, Employer Liability, Medical, Retirement/Pension, Health, Dental, Vision, Life, Disability, Travel, EAP etc

Local and Global plans

Head of Global Benefits

Eppione®

Benefit Lead & Project Management for the Eppione platform 

Design and implementation of Employee Benefit packages including;

Pensions
Salary Sacrifice 
Health Insurances (including International Private Medical Insurance- IPMI)
Life Assurance (inc Death In Service Pensions) 
Income Protection (Long Term & Short Term Disability Insurance)
Critical Illness Insurance
Health Cash Plans
Dental Insurance 
Vision Insurance
Accident Insurance
Travel Insurance 
Health Screening
Travel Wellness
Employee Assistance Programmes
Virtual GPs
Car schemes
Retail & Leisure Discounts
Reward and Recognition programmes
Financial Wellbeing 

🔹Global Benefits 
🔹Independent Consultation 
🔹Flexible Benefits Technology
🔹Total Reward 
🔹Return on Investment
🔹Wellbeing
🔹Employee Engagement 

Visit YouTube for episodes of our informative panel show - Employee Matters (Eppione/Emma Gleaves)

The Eppione platform is a Global Benefits Flex system incorporating Total Reward, HRIS, GDPR management of HR, Training & Development, Clock In/Out, Timesheets, Rostering, Business Intelligence, & Insurance Management 

Eppione are specialists in consulting and broking UK and Irish benefits for multinational companies and co-ordinating and managing global benefits both in conjunction with and independently of the Eppione platform

Also providing Financial Wellbeing services to businesses and Protection & Wealth Management advice to business owners and other individuals 

Eppione’s mission is to help you become an ‘Employer of Choice’ and for your employees to be the best that they can be 

The Eppione Group is present in the UK, Ireland & Australia and provides other services including P&C Insurance, General Insurance, Health Insurance Comparison (www.hcc.ie) & Covid Screening (www.screenin.me)

www.eppione.com - Empower, Inspire and Nurture Your Employees

Senior Consultant

ProConnect Online Networking

Online Networking for Business Services Professionals

ProConnect was formed during Lockdown 2020 in conjunction with Emma Fay (The HR Dept) and Gemma Rolstone (Delphinium Learning) as an informal, online, networking meeting for Business Services Professionals to expand their network and build strong relationships with other professionals

Feedback for the format of the sessions, camaraderie and business referrals has been outstanding :-)

Co-Founder

Willis Towers Watson

Assisting organisations in understanding and obtaining the most suitable and cost-effective solutions for Group Life, Group Income Protection, Group Critical Illness, Keyman and Health and Wellbeing Services including Employee Assistance Programmes and Occupational Health services

Working with key stakeholders to reduce employee absence

Educating employees about their benefits

CBG Group plc / Carpenter Rees Ltd

Feasibility review, introduction of and Account Management of Employee Benefits for Contract Based Group Pensions, (Group Personal Pensions and Group Self Invested Personal Pensions) and Group Risk (Group Life Assurance, Group Income Protection and Group Critical Illness) 

Group Risk Lead - Including cross selling and training strategies

UK Auto-Enrolment Project Management - Implemented Go Live for 50+ employers working with a variety of pension scheme types and Pension, Payroll and HRIS providers

Portfolio of Occupational Pension Schemes specialising in investment consultancy, de-risking and corporate advice.  Project work included Active Scheme Closures/Consultations, Enhanced Transfer Value (ETV) and Pensioner Increase Exchange (PIE) exercises, Bulk Buy Outs and Wind Ups 

Due Diligence, including for Mergers and Acquisitions 

Specialist in UK Salary Sacrifice

Employee Benefits

KPMG UK

Defined Benefit, Defined Contribution (Money Purchase) and Hybrid Occupational pension schemes 

Specialist in Exec Calculations 

Project work including UK Pension Tax Simplification A-Day Conversions and Calculations and Department of Work and Pensions (DWP) Guaranteed Minimum Pension (GMP) Reconciliations

Pensions

Mercer

Defined Benefit (Final Salary), Hybrid and Career Averaged Revalued Earnings (CARE) pension schemes.  

Transfers, Deaths, Cashflow, Bank Reconciliations, Pensioner Payroll, Pensioner Increases, Annual Renewal, Death in Service, Spouse's Pensions and Permanent Health Insurance

Specialist in Pension Sharing on Divorce

Project work including Redundancy Exercises and Pension Scheme Closure/Amendment Consultations

Edgbaston

Running and organising functions and staff within Conference, Banqueting and Hospitality at the Stadium

Seconded to Aintree, Cheltenham, Ascot and Haydock racecourses and other major sporting events in Supervisory capacity

Operations Manager

Global Benefits | International Expansion | Remote First | Making Global Teams Work

Global benefits leader, remote work advocate, lover of pensions and a strong believer in the use of technology to enhance wellbeing and engagement ❤️

I am the Head of Global Benefits at Omnipresent, an Employer of Record company that enables businesses to employ remote talent anywhere in the world

With experience in employee benefits consulting and management, I am passionate about innovative and tailored benefits solutions for global and distributed teams

My current role has responsibility for the strategy, execution and compliance of EOR/PEO benefits across 160+ countries, covering areas including retirement, insurance, health and wellness

I also oversee the operations, technology, support and vendor relationships for the benefits function

My mission is to deliver exceptional employee and client experience, while reducing business time and cost and promoting employee value proposition

Love increasing my knowledge on all things ‘benefits’ and happy to help with global employment needs 😀

https://www.omnipresent.com/book-a-consultation?utm_medium=cereferral&utm_source=OG-21-22327730

🌍 Global Benefits | Strategy | Compliance | Pensions Geek | Remote Work Advocate

#GlobalBenefits #RemoteWork 
#Wellbeing #GlobalEmploymemt 
#Innovation #EmployeeBenefits
#EmployeeEngagement
#EmployeeExperience 
#Pensions #Strategy 
#BenefitsEducation


Global Benefits Manager

Building, leading and structuring globally distributed Benefits Team 

Overall responsibility for; 

🌍 Benefits strategy design and implementation for EOR/PEO across 160+ countries 

🌍 Configuration of Hire-to-Retire processes

🌍 Compliance

🌍 Operational Excellence 

🌍 Employee and Client Experience 

🌍 Service Delivery Performance 

🌍 Benefit Management Technology 

🌍 Vendor Relationship Management 

Worker’s Compensation, Employer Liability, Medical, Retirement/Pension, Health, Dental, Vision, Life, Disability, Travel, EAP etc

Local and Global plans

taplio

The Battle

Anthony Boudreau

Emma Gleaves

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The Battle

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