Quadient Accounts Payable Automation by Beanworks

Running a 20 seat team with 3 managers generating hundreds of opportunities monthly & over 10M in net new ARR:

- Developed the SDR program and rolled it out to 4 entities
- Developed and implemented sales training programs that maintained a 0% employee turnover rate 
Implemented SPIN for our call scripts which lead to 30%+ conversion rates
- Upgraded sales process MEDDIC to MAPS and implemented it for AEs that predicted top performers

Senior Sales Director

Sales Director

Sales Manager

- created 2 partnership programs  
- developed our Salesforce Partner Community to enable partners to track leads and manage their pipeline, while giving us the visibility to forecast
- trained partners how to sell and onboard customers
- automated our Partner Commissions process in Salesforce to allow us to scale our partner program and easily onboard new members

Business Development Manager

- Attained a 68% average closing ratio, surpassing the team's 50% average
- Accounted for 47% of monthly bookings within a three person team
- Fastest promotion and ramp in the history of the company

Account Executive

Sales Development Representative

Coal Harbour Community Centre

Rhythmic Gymnastics (8-12 yrs): Gymnastics class focused on teaching fundamental movement skills
Mondays - 4:15 pm 

Tone It Up (16+ yrs): Adult fitness class focused primarily on abs and legs
Wednesdays - 6:35 pm

Instructor

Aura Rhythmics

✒ my extensive background knowledge about the sport and competitive experiences have helped me further develop and inspire young athletes to become future hopefuls

Coach

Qtrade Financial Group

Summer Intern - Operations, Sales, Public Relations

Gymnastics Canada gymnastique

✒ ranked top 3 in the country for four consecutive years
✒ represented Canada at the 2013 and 2014 Rhythmic Gymnastics World Championships  
      (Ukraine & Turkey)
✒ gold medalist at the 2014 Commonwealth Games 
(Scotland)

Canadian Rhythmic Gymnastics National Team Member

Work: Climbed the ranks from SDR through six promotions to my current role as Senior Director of Sales. Currently, I am steering three teams across four distinct software products, managing a dedicated team of over 20 individuals, including three managers. I orchestrate over 60 experiments a month to drive growth and played a pivotal role in tripling sales for a stagnant solution with flat growth in less than a year. I have a proven track record of driving tangible results and steering strategic initiatives for sustained business growth.

Values: Ambition, Bravery, Curiosity, Discipline, Loyalty

Hobbies: Travel, Salesforce, Real Estate

I'm looking forward to the connection

Annabelle Kovacs

Beanworks by Quadient

• Working closely with our payment partners implementation teams ensuring no delays for account set up and clear communication during the process. 
This includes quality assurance on all contracts and supporting documents before submission. 

• Completing enablements to connect payment partners API keys allowing clients to begin payment processing. 

• Working directly with the Customer Success Managers, Account Executives and Support team for account on-boarding, payment troubleshooting and account updates.

• Managing account information updates with Payment partners using their online portals. Updates such as banking information, signer information and account deactivations.

• Researching and building new processes to create a better client experience.

• Creating and Maintaining department instruction guides to ensure all processes have up to date information as processes change and teams grow. 

• Training teammates on payment operations processes and updates.

Senior Payment Operations Specialist

International Programs Group

• Reconciling financial accounts and maintaining monthly bordereau reports.

• Monitoring account balances and payments to ensure seamless processing. 

• Requesting and tracking incoming funds from underwriters. 

• Processing void and stale dated cheques. 

• Assisting with Examiner inquiries regarding funds.

Account Coordinator

• Using Claimspace and lineage databases to open new insurance claims, while ensuring attention to detail. 

• Gathering and reviewing documents to ensure all claims are setup accurately and efficiently.

• Handling all incoming and outgoing mail for the office along with utilizing courier services for outgoing cheques. 

• Assisted with training of new hires. 

• Ordering office supplies and directing incoming calls from the general phone line.

Account Administrator

ICBC (Insurance Corporation of British Columbia)

• Opening, assigning and transferring legal files to in house and outside counsel. 

• Handled all mail for in house counsel. Distributing mail for 3 offices and additional interoffice mail. 

• Copy support for all legal support staff. 

• Worked as part of the front desk team, managing the switchboard for 3 of the ICBC litigation offices.

Claims Support Assistant

iATS Payments

• Worked directly with Acquiring Banks to ensure seamless merchant account set-up. This included quality assurance on all contracts.

• Completed merchant account set-ups on our internal CRM, Salesforce. 

• Supporting On-boarding specialists in account approvals.  

• Worked directly with the Sales team and Customer Care team if any contracts or maintenance changes are pended/decline.

• Managing account information updates with Acquiring Banks using their online tools, items such as banking information, rates, deactivations/reactivations and general account information.  

• Researching ways to ensure high productivity and reducing manual tasks by adding automation to streamline processes.  

• Creating and Maintaining departments instruction guides. 

• Creating and Maintaining control files. 

• Assisting with annual audits.

Client Administration Specialist

iATS Payments is a payment processor for over 10,000  non-profit organizations worldwide. 

• Worked directly with non-profit organizations to set-up their merchant accounts to allow their organization process credit card and ACH transactions. 

• Worked with Salesforce CRM to seamlessly manage leads and opportunities through the approval process, ensuring a quick turnaround time for account set-up. 

• Worked directly with our many Channel Partners to ensure visibility through the set-up process.

• Provided clear instruction regarding application process for paper application and online forms. 

• Assisted clients with queries before and during the set-up process. 

• Provided information to client regarding products and services available for fundraising and events.

Park west professional services

• Managed inbound calls, collecting customer data and evaluating information for account approval.

• Used system programming to operate screen sharing software with customers to verify banking details and other account information. 

• Provided support and assistance for new and existing clients.

Customer Service Representative

CBV Collection Services Ltd

• Managed delinquent files to gain a positive result.

• Worked a dialler system for outbound and inbound calls.

• Worked as part of a team alongside the team Supervisors and Manager.

• Developed and improved strong Negotiating techniques.  

• Ensuring  account file notes were kept clear and up to date.  

• Successfully reaching daily and monthly targets.

Account Manager

Experienced Contract Administrator with a demonstrated history of working in the financial services industry. Skilled in SalesForce, Microsoft Word, Excel, Payment Industry, Retail, Cashiering, Administration, and Contact Centers. 

taplio

The Battle

Annabelle Kovacs

Eimear O'Neill

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