DAHL Consulting

As the Director of our MSP (Managed Service Provider) business line I am responsible for the overall operation and success of each MSP client.  I work closely with the Program team supporting each client to understand the metrics and service levels required to meet/exceed expectations .  Additionally, I participate in new business strategies to develop solutions for prospective clients, lead MSP client implementations and work closely with our VMS project team on current and future VMS developments.

Director - MSP Field Operations

Dahl Consulting/Cargill

Lead the implementation of the Dahl Program (MSP) at Cargill.  Work closely with the Cargill steering committee to successfully launch the program.   Meet with key executives on program goals and strategies and provide metrics to monitor progression.  Oversee the on site team to ensure program requirements are being delivered.

Area Program Manager

Dahl Consulting/Deluxe

Oversee the MSP at Deluxe Corporation, work closely with the on site program manager to provide client with service levels that meet or exceed program goals.  Continuously work with client to leverage savings, provide metrics on program activity and supplier performance, and provide ongoing education to department managers/executive leadership on the program process and benefits.  Manage the employee time tracking group/process/SOW within the client's IT department.

Area Program Manager 

Dahl Consulting/Ecolab

Manage the implementation of the Dahl Program within IT at Ecolab, manage program activity and expansion.  Meet with key executives on program goals and strategies and provide metrics to monitor progression.  Continuously work with department managers to educate them on the Dahl Program and lead the on site team to assist with the day to day business needs related to contract resource needs.

Dahl Consulting/St. Jude Medical

Oversee the Dahl MSP at St. Jude Medical, work closely with the on site program manager to ensure we are meeting or exceeding goals set forth.  Work with client to understand needs as the company changes and provide ongoing support where needed.  Form strong partnerships with all parties involved in the program.  Instrumental in the program rollout/conversion process which involved contract negotiations with suppliers and Independent contractors and required high touch/communication with the suppliers and client's executive leadership.

US Bank, N.A.

Account Management of municipal bond issues.  Customers included cities, counties, municipalities, school districts across multiple locations within the US.   Facilitated transactions and validated compliance via the governing documents.  Completed scheduled payments to Investors as governed by the legal documents.

Trust Officer

Enterprise Rent-a-Car

Management trainee, promoted to Assistant Manager in 8 months, promoted to Branch Manager in a little over a year.  Awarded for sales and customer service.  Managed small team of Trainees.

Branch Manager

Driven, dedicated, energetic leader with over 18 years of experience in MSP/VMS services within the staffing industry.  Successful in implementing and overseeing the management of contingent workforce programs as well as expanding existing programs.  Highly skilled in adapting to needs of clients, evolving processes as the market changes, and sharing industry insights with clients and internal teams.

Ann Mallory

Optum

➥Collaborate with multiple teams throughout the highly matrixed organization to enable adoption of new technologies, systems, and processes. 
➥Assess current infrastructure and capabilities, develop plans, identify and mitigate risks, test and validate new solutions, and continuously monitor and measure new system performance.

Associate Director, Enterprise Readiness

Society for Information Management - Minnesota Chapter

Board Member - Treasurer

Hollstadt Consulting

➥Provided consulting to Hollstadt clients: Ecolab, HealthEquity, Be The Match and Deluxe. 
➥Served as a Consultant Coach, mentoring other Hollstadt consultants.

► Deluxe, Director of Product Capability Management | 2021 to 2022
➥Led the successful implementation of a new order management strategy by translating vision and goals into actionable plans, resulting in measurable product and program/project plans.
➥Coordinated and aligned with matrixed delivery and release plans to achieve a multi-year roadmap.

► Be The Match (Nat’l Marrow Donor Program), Consultant to EPMO & Application Delivery Teams | 2021
➥Collaborated with executive leadership, business, and IT teams to design and implement innovative and efficient solutions that drive business growth.
➥Spearheaded the planning and execution of a comprehensive program to roll out a new supply chain order-to-fulfillment solution, resulting in significant efficiency gains for both business and IT operations.

► HealthEquity (formerly Further), Salesforce and Contact Center Consultant | 2019 to 2021
➥Led multiple projects and initiatives aimed at improving the efficiency and effectiveness of the company's service operations, delivering tangible results and driving business growth.
➥Implemented a new, cloud-based interactive voice response (IVR) system in the contact center and deployed new live chat functionality, resulting in increased efficiency and improved customer satisfaction.
➥Migrated multiple internal auditing processes from custom Microsoft Access databases to Salesforce.com, allowing the audit team to take on more work without adding extra headcount.
➥Optimized a Salesforce integration for the Marketing team, improving data accuracy and enabling better marketing insights.
➥Managed development of a new integration to Salesforce.com allowing reimbursement claims to be handled within Salesforce, allowing employees to work from home.

Consultant

Calabrio, Inc.

➥Successfully managed and directed a team of 24 supervisors and engineers in the implementation of Calabrio's SaaS and on-premises products and solutions. 
➥Established strategic goals for the implementation team, ensuring delivery in alignment with the organization's objectives and specific client needs. 
➥As client facing Executive Sponsor on escalated projects, improved customer satisfaction and project success.
➥Established and maintained strong cross-functional relationships with sales, support, and product teams to ensure project delivery and customer success. 
➥Led the introduction of a new project management and resourcing tool, resulting in improved project planning and resource allocation.

Senior Manager, Implementation Engineering

► Ecolab, Business and IT Consultant 
➥Recruited to serve as main Salesforce resource on a system migration project that moved Canadian business from a legacy AS/400 system to SAP. 
➥Project Manager and Business Analyst on the following Salesforce development projects: enhancing custom calendar and scheduling functionality, globalizing custom sales functionality, integrating Salesforce with an online form builder and quality management software.  
➥Led data conversion project to capture and consolidate data from different systems and global regions for mass load into Salesforce.
➥Oversaw project to design and create new reports and dashboards, delivering consistent KPIs and user experience across multiple regions. Became template for future global consolidation of reports & dashboards.

Business & Technology Consultant

International Decision Systems

➥Led a team of eight consulting professionals providing business consulting and implementing Solifi products.
➥Focused on team development, resource planning, onboarding strategies, training, and continuous quality improvement. 
➥Led product and process improvement projects and provided strategic direction within the organization.

Professional Services Manager

➥Collaborated with top executives on strategic business strategies and tactical deployments. 
➥Consulted with clients in U.S., APAC, and EMEA regions, supporting sales and contract negotiations.
➥Directly impacted 36% increase in licensing for the company, providing strategic leadership, IT support, client interaction, and hands-on guidance impacting every sales transaction in the organization.

Senior Sales Solutions Consultant

➥Provided global business and IT consulting to a diverse portfolio of Solifi clients worldwide. 
➥Conducted in-depth business requirement assessments, facilitated business reviews, and designed customized software solutions. 
➥Led end-to-end implementation, verification, maintenance, and follow-up processes, coordinating with teams across different time zones and regions to ensure seamless project execution.

Lead Implementation Consultant

➥Developed and enhanced software application products, working directly with the client to assess needs, identify opportunities for improvement, and tweak product capabilities.

Software Developer

Transformative Leader, with a record of developing and implementing technology strategies that drive sustainable growth for diverse industry leaders, domestically and internationally. Known for collaborating with executive teams to align strategies with business goals while ensuring an outstanding customer experience. A change champion, skilled at communicating vision and building and leading strong, high-performance teams. 

High-Impact Results:

@ Optum
➠Saved contract valued at $4.4M annually. 
➠Enabled major United HealthCare product to grow from 200k to 7.5m members, while also expanding benefits. 

@ Be The Match
➠Leveraged existing in-house solutions & teams, avoiding the purchase of a costly new system. 

@ Calabrio
➠Supported hyper-growth, doubling team size while improving performance. 

@ Ecolab
➠Automated data entry by creating a new Salesforce mobile app for field reps. 

@ Solifi
➠Enabled Solifi to close a $1.25M sales deal that hinged on providing a unique global solution. 

Core Competencies:
IT Strategy, Growth Strategies
Cloud, Software Solutions
Project Management
Customer Satisfaction
Operational Readiness
Coaching and Mentoring
Escalation Management
Change Management
Process Improvement
System Migration
IT Integration
Technology Delivery
Continuous Process Improvements
Sales / Services Delivery
Risk Mitigation
Vendor Management
Effective Communication
Team Building 
Leadership
Professional Services
Business and IT Analytics
Project Methodologies
P&L Management

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