DAHL Consulting

As the Director of our MSP (Managed Service Provider) business line I am responsible for the overall operation and success of each MSP client.  I work closely with the Program team supporting each client to understand the metrics and service levels required to meet/exceed expectations .  Additionally, I participate in new business strategies to develop solutions for prospective clients, lead MSP client implementations and work closely with our VMS project team on current and future VMS developments.

Director - MSP Field Operations

Dahl Consulting/Cargill

Lead the implementation of the Dahl Program (MSP) at Cargill.  Work closely with the Cargill steering committee to successfully launch the program.   Meet with key executives on program goals and strategies and provide metrics to monitor progression.  Oversee the on site team to ensure program requirements are being delivered.

Area Program Manager

Dahl Consulting/Deluxe

Oversee the MSP at Deluxe Corporation, work closely with the on site program manager to provide client with service levels that meet or exceed program goals.  Continuously work with client to leverage savings, provide metrics on program activity and supplier performance, and provide ongoing education to department managers/executive leadership on the program process and benefits.  Manage the employee time tracking group/process/SOW within the client's IT department.

Area Program Manager 

Dahl Consulting/Ecolab

Manage the implementation of the Dahl Program within IT at Ecolab, manage program activity and expansion.  Meet with key executives on program goals and strategies and provide metrics to monitor progression.  Continuously work with department managers to educate them on the Dahl Program and lead the on site team to assist with the day to day business needs related to contract resource needs.

Dahl Consulting/St. Jude Medical

Oversee the Dahl MSP at St. Jude Medical, work closely with the on site program manager to ensure we are meeting or exceeding goals set forth.  Work with client to understand needs as the company changes and provide ongoing support where needed.  Form strong partnerships with all parties involved in the program.  Instrumental in the program rollout/conversion process which involved contract negotiations with suppliers and Independent contractors and required high touch/communication with the suppliers and client's executive leadership.

US Bank, N.A.

Account Management of municipal bond issues.  Customers included cities, counties, municipalities, school districts across multiple locations within the US.   Facilitated transactions and validated compliance via the governing documents.  Completed scheduled payments to Investors as governed by the legal documents.

Trust Officer

Enterprise Rent-a-Car

Management trainee, promoted to Assistant Manager in 8 months, promoted to Branch Manager in a little over a year.  Awarded for sales and customer service.  Managed small team of Trainees.

Branch Manager

Driven, dedicated, energetic leader with over 18 years of experience in MSP/VMS services within the staffing industry.  Successful in implementing and overseeing the management of contingent workforce programs as well as expanding existing programs.  Highly skilled in adapting to needs of clients, evolving processes as the market changes, and sharing industry insights with clients and internal teams.

Ann Mallory

Q Squared Analytics, LLC

Q Squared works with B2B professional services companies to build a deeper understanding of their customer relationships through remote, tailored, one-to-one conversational interviews. Over time, this results in deep, and wide, customer data, trends, action items, and customer quotes, along with an NPS score they can use for benchmarking against others in their industry.  

Our process is rooted to a customer-focused questioning strategy tailored to the client's business goals. It results in both qualitative and quantitative feedback, including standard metrics such as Customer Effort, Customer Satisfaction, and Net Promoter. And we ask the very important “why” follow-up question that is often left out and yields some of the most impactful information we gather. 

A pilot program is our starting point, using questions we've design together with our clients. It results in a low cost entry point so our clients can be confident our process works for them before moving forward.

Q Squared President, Kari Baumbach, has over 20 years of customer relationship and interviewing experience. Experience includes: customer service, sales, customer research interviewing and analysis, and market research interviewing at: General Mills, Inc, Prime Resource Group, and Hinge Marketing.

Who we work with: B2B professional service organizations of all sizes and across industries; businesses with significant customer focus -- or businesses that have recognized the need for greater customer focus; businesses experiencing disruption, such as mergers, hyper-growth, re-organization, and industry change.

President

Hinge

Research-based marketing and branding firm for professional services. 

With more than a decade of high-growth research and successes behind us, Hinge has developed practical, reliable programs to transform almost any professional services firm into a high-performing standout. And we’ve built these programs for busy organizations like yours.

Senior Researcher

LBL Consulting LLC

LBL Consulting, LLC has provided informational, investigative and marketing research services to its clients since 2002. LBL specializes in person-to-person, qualitatively rigorous “deep dive” surveys and analyses that provide its clients the targeted, detailed and in-depth knowledge they seek for informed, accurate and cost-effective decision-making. 

LBL clients are industry leaders in the legal services, medical, educational and software industries. Survey work is customized to meet each client’s needs and is conducted on either a project or recurring basis.

Senior Research Consultant

Service 800, P.R.I.M.E. Resource Group, General Mills, Winding Oak Literary Services

Winding Oak Literary Services.						                            
BOOKING AGENT
     Work with clients to coordinate all details of author events, including contracts, program content,
     travel, honorariums and schedule.

P.R.I.M.E. Resource Group, Plymouth, MN					  
BUSINESS DEVELOPMENT
    Consistently attained 20% of total company sales, utilizing research and cold-calling.
 Partnered with senior consultants and President on client accounts, ensuring account
     satisfaction. Developed a training manual for new inside sales staff, improving productivity.
 Increased knowledge of Diagnostic Selling Process, improving relationship management skills.

Service 800									            
SENIOR CUSTOMER SERVICE SPECIALIST							
     Customer satisfaction projects for global companies in the software and medical industries.
	             
General Mills, Inc., Minneapolis, MN						             
PRODUCT SPECIALIST – CONSUMER SERVICE
     Served as liaison between Quality Control and Consumer Service with specific focus on Adult
     Cereals.

Customer Service/Sales//Business Development

Kari is a customer-focused research professional with almost 20 years of experience. Her focus is deepening the engagement between businesses and their customers by capturing the customer experience in their words, and by digging deeper. Kari's customer and marketing experience includes working for General Mills, Inc, PRIME Resource Group, Service 800, and Hinge Marketing. She has provided informational, investigative, marketing research, and customer insight services on behalf of legal, software, healthcare, telecom, engineering, architectural, and other professional service companies.

Kari holds a Master's Degree in Fine Arts from Vermont College in Burlington Vermont.


taplio

The Battle

Ann Mallory

Kari Baumbach

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