DAHL Consulting

As the Director of our MSP (Managed Service Provider) business line I am responsible for the overall operation and success of each MSP client.  I work closely with the Program team supporting each client to understand the metrics and service levels required to meet/exceed expectations .  Additionally, I participate in new business strategies to develop solutions for prospective clients, lead MSP client implementations and work closely with our VMS project team on current and future VMS developments.

Director - MSP Field Operations

Dahl Consulting/Cargill

Lead the implementation of the Dahl Program (MSP) at Cargill.  Work closely with the Cargill steering committee to successfully launch the program.   Meet with key executives on program goals and strategies and provide metrics to monitor progression.  Oversee the on site team to ensure program requirements are being delivered.

Area Program Manager

Dahl Consulting/Deluxe

Oversee the MSP at Deluxe Corporation, work closely with the on site program manager to provide client with service levels that meet or exceed program goals.  Continuously work with client to leverage savings, provide metrics on program activity and supplier performance, and provide ongoing education to department managers/executive leadership on the program process and benefits.  Manage the employee time tracking group/process/SOW within the client's IT department.

Area Program Manager 

Dahl Consulting/Ecolab

Manage the implementation of the Dahl Program within IT at Ecolab, manage program activity and expansion.  Meet with key executives on program goals and strategies and provide metrics to monitor progression.  Continuously work with department managers to educate them on the Dahl Program and lead the on site team to assist with the day to day business needs related to contract resource needs.

Dahl Consulting/St. Jude Medical

Oversee the Dahl MSP at St. Jude Medical, work closely with the on site program manager to ensure we are meeting or exceeding goals set forth.  Work with client to understand needs as the company changes and provide ongoing support where needed.  Form strong partnerships with all parties involved in the program.  Instrumental in the program rollout/conversion process which involved contract negotiations with suppliers and Independent contractors and required high touch/communication with the suppliers and client's executive leadership.

US Bank, N.A.

Account Management of municipal bond issues.  Customers included cities, counties, municipalities, school districts across multiple locations within the US.   Facilitated transactions and validated compliance via the governing documents.  Completed scheduled payments to Investors as governed by the legal documents.

Trust Officer

Enterprise Rent-a-Car

Management trainee, promoted to Assistant Manager in 8 months, promoted to Branch Manager in a little over a year.  Awarded for sales and customer service.  Managed small team of Trainees.

Branch Manager

Driven, dedicated, energetic leader with over 18 years of experience in MSP/VMS services within the staffing industry.  Successful in implementing and overseeing the management of contingent workforce programs as well as expanding existing programs.  Highly skilled in adapting to needs of clients, evolving processes as the market changes, and sharing industry insights with clients and internal teams.

Ann Mallory

Arctic Wolf

Leading a talented business application team in providing innovative and efficient solutions to drive the mission of ending cyber risk!

VP Business Applications

Bluestem Brands

Leading a 170-person Agile-based team spanning 7 retail brands across Ecommerce, Business Operations, Credit, Infrastructure, Operations, DevOps, and End User Services

VP Technology /CIO

Led a 50-member team dedicated to enhancing the customer retail experience covering order management, fulfillment, merchandising, customer service and marketing

Senior Director of IT Retail Systems

Led a 30 member team responsible for credit, collections and call center systems

IT Director

Target

Established new India-based Business Intelligence team and delivered solutions for merchandising and Target Red Card

Business Intelligence Development Manager

Thrivent Financial for Lutherans

Spearheaded new business intelligence enterprise platform for compliance, financial, consulting and field services

Director of Data Warehouse Development

Best Buy

Led a 50-person team to transform focus of retail process to a customer centric approach at 1000+ Best Buy retail locations

CRM Product Capability Manager

Fingerhut

Established a Business Intelligence platform for Marketing

Data Warehouse Group Manager

G&K Services

Designed and led the re-architecture of G&K’s operational systems to increase speed of software changes, automate processes for improved quality, and decentralize infrastructure for improved system up time

Application Manager

Experienced technology leader in a wide variety of business settings, including retail, manufacturing, insurance, security, and the service industry.  My focus has been in the evolution of teams and technology to continually strive to new levels of value-based delivery, solid operational outcomes, and keeping customer top of mind in all solutions. All accomplished by setting a growth strategy for each team member, anchoring in purpose and recognition.

taplio

The Battle

Ann Mallory

Karen Loeks

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