DAHL Consulting

As the Director of our MSP (Managed Service Provider) business line I am responsible for the overall operation and success of each MSP client.  I work closely with the Program team supporting each client to understand the metrics and service levels required to meet/exceed expectations .  Additionally, I participate in new business strategies to develop solutions for prospective clients, lead MSP client implementations and work closely with our VMS project team on current and future VMS developments.

Director - MSP Field Operations

Dahl Consulting/Cargill

Lead the implementation of the Dahl Program (MSP) at Cargill.  Work closely with the Cargill steering committee to successfully launch the program.   Meet with key executives on program goals and strategies and provide metrics to monitor progression.  Oversee the on site team to ensure program requirements are being delivered.

Area Program Manager

Dahl Consulting/Deluxe

Oversee the MSP at Deluxe Corporation, work closely with the on site program manager to provide client with service levels that meet or exceed program goals.  Continuously work with client to leverage savings, provide metrics on program activity and supplier performance, and provide ongoing education to department managers/executive leadership on the program process and benefits.  Manage the employee time tracking group/process/SOW within the client's IT department.

Area Program Manager 

Dahl Consulting/Ecolab

Manage the implementation of the Dahl Program within IT at Ecolab, manage program activity and expansion.  Meet with key executives on program goals and strategies and provide metrics to monitor progression.  Continuously work with department managers to educate them on the Dahl Program and lead the on site team to assist with the day to day business needs related to contract resource needs.

Dahl Consulting/St. Jude Medical

Oversee the Dahl MSP at St. Jude Medical, work closely with the on site program manager to ensure we are meeting or exceeding goals set forth.  Work with client to understand needs as the company changes and provide ongoing support where needed.  Form strong partnerships with all parties involved in the program.  Instrumental in the program rollout/conversion process which involved contract negotiations with suppliers and Independent contractors and required high touch/communication with the suppliers and client's executive leadership.

US Bank, N.A.

Account Management of municipal bond issues.  Customers included cities, counties, municipalities, school districts across multiple locations within the US.   Facilitated transactions and validated compliance via the governing documents.  Completed scheduled payments to Investors as governed by the legal documents.

Trust Officer

Enterprise Rent-a-Car

Management trainee, promoted to Assistant Manager in 8 months, promoted to Branch Manager in a little over a year.  Awarded for sales and customer service.  Managed small team of Trainees.

Branch Manager

Driven, dedicated, energetic leader with over 18 years of experience in MSP/VMS services within the staffing industry.  Successful in implementing and overseeing the management of contingent workforce programs as well as expanding existing programs.  Highly skilled in adapting to needs of clients, evolving processes as the market changes, and sharing industry insights with clients and internal teams.

Ann Mallory

Foot Locker

Senior Manager, IT Service Operations

The Foxhill Co.

We offer a wide range of services, including Solution Architecture, Digital Optimization, Robotic Process Automation, Program/Product Management and more. Our services are designed to help businesses stay competitive and secure in today's digital landscape.

Founder

Globant

Short Term Contract: ServiceNow HRSD Technical Product Owner for Discovery, Backlog and Resource Buildout and Planning.

Technical Solutions Consultant

ExperienceIT

As the Director of Transformation and Strategy at Experience IT, I drive organizational change and ensuring strategic alignment with business objectives. I lead a dynamic team of employees, overseeing the successful execution of three concurrent client contracts. In addition, I serve as the Chief of Staff to our CIO, playing a pivotal role in managing and optimizing technology initiatives internally.

Key Responsibilities:
- Lead a high-performing team of employees, fostering a collaborative and results-driven culture, while providing guidance and support to ensure the seamless execution of projects.
- Bridge multiple projects simultaneously, overseeing contract execution/management, project planning, resource allocation, and risk management to achieve timely and successful delivery.
- Collaborate closely with the CIO, serving as trusted Chief of Staff, to align technology & Client strategies with business goals to facilitate informed decision-making.
- Drive transformation initiatives across both our and client organizations, including digitalization efforts, process optimizations, and innovation, to enhance operational efficiency, customer experience, and competitive advantage.
- Develop and execute comprehensive strategic roadmaps, leveraging industry insights, market trends, and emerging technologies to help position Experience IT as a leader in the industry.

Director Transformation & Strategy

ExperienceIT focuses on helping our partners find efficiencies and opportunities to advance the Flow of their organizations. By tapping the potential in the people involved, the processes being followed and the technologies utilized, we have a systematic way of identifying and quickly getting to the bottom of any hinderance to an organizations Flow.

Senior Solutions Architect

Cantel Medical

Product Owner / Architect 
 - ServiceNow: ITSM, CSM
 - Office365: Collaborative Services (SharePoint, Teams...)
Process Optimization Engineering and Development
Integration Consultation
Global Technical Chair - Diversity & Equity

Digital Product Manager (Global)

ThreeBridge Solutions

Client Consultant: 
Digital WorkSpace Transformation - Moving clients from manual processes to online collaborative spaces with defined processes. 
Application Automation - Integrations and automation of application processes and data sets. 
Reporting and Analytics - Creation, Data Lake management, integration and interpretation. 
Process Efficiency - Evaluation of current process, identification of opportunities for improvement, implementation and developments of applications to support. 
Innovation Development - Use Case creation and development, research, impact and ROI reporting.

IT Consultant - Solution Owner

SurveyVitals, Inc.

Junior Co Founder and Board Adjunct

a) Plan, develop, and manage Client projects. 
b) Direct team members in fulfilling the specifications to meet client and company objectives. 
1) Determine short- and long-term resource requirements 
2) Build and manage customer service team 
3) Designate responsibilities among each team member. 
4) Allocate and utilize resources to contribute to a healthy bottom line 
c) Customer service 
1) Assisting new customers in on-boarding. 
i. Assist new customers to get their billing company to provide data in the proper format 
ii. Answer questions and assist new customers through the onboarding process 
iii. Assist with initial information upload 
iv. Ensure survey codes are generated 
v. Follow up to ensure surveys are being generated and taken 
vi. Assist new customers with any problem areas 
vii. Obtain feedback to make streamline the process and provide the feedback to the applicable place in the Company 
2) Assisting prospective customers 
3) Assisting current customers 
4) Identifying referral opportunities 
5) Responding to online requests 
6) Responding to chat requests 
7) Update information on customer changes 
d) Loyalty Program
1) Retention of customers through developed loyalty process
2) Utilize written, online and telephonic avenues 
3) Ensuring client satisfaction with monthly contact  
e) Other Special Conditions: 
1) Assume duties of other office staff when absence occurs. 
2) Attends, and participates in offsite functions. 

SALES
1)	Identify Sales Lead prospects
2)	Track and maintain prospect status
3)	 Complete product overviews
4)	Respond to prospect correspondence in a timely manner
5)	Pursue lead opportunities
6)	Communicate sales to On-boarding team 
a.	Facilitate communication
b.	Support client needs and questions
c.	Communicate sales process and status
7)	Travel to and plan conferences

HR Management
- Health Plans
- IRA
- Benefits Packages
- New Employee Training and On-boarding.

Vice President of Support Services

Here to Help.  You have come across my profile at random or with purpose, either way I’m happy to help if I can! 

To help others I am a:
- Mentor
- Partner
- Teacher
- Student
- Sounding-board
- Coffee Chat Vent Session Participant
- Connector of people to people

Regardless of why, Thanks for coming to see my Profile and I hope we interact in real-life sometime! 

taplio

The Battle

Ann Mallory

Heather F.

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