Sharecare

Manage day-to-day Behavioral Health Digital Therapeutics support center operations. 
Manage support channels via ticket support Zendesk and chat. 
Attend to user service issues to ensure effective and long-term problem resolution. 
Maintain working knowledge of ticketing and engagement platforms. 
Energize and motivate team by utilizing positive reinforcement. 
Maintain effective customer support for external and internal customers of Sharecare Behavioral Health Digital Therapeutics by utilizing culturally aligned team and the values of kindness and transparency, generosity and compassion.

Customer Support Manager Behavioral Health Digital Therapeutics 

HeathCo LLC 

•        First line of Defense for HeathCo, Manufacturing Company with customers.  	
•	 Directing and overseeing all aspects of the company’s customer service policies, objectives, and initiatives
• 	Collaborated with vendors and suppliers in the USA, Canada, and Hong Kong. 
•	Conduct performance reviews.
•	Prepare business plan & budget. 
•	Managing relationship with stakeholders.
•	Understanding conflicts & providing solutions.

Customer Support Manager

•	Supervised Customer Support Representatives, oversaw all day-to-day customer service operations, and managed retail accounts.,
•	Relayed information between team members and upper management, guiding team through daily work activities, projects and monitoring employee's performance to ensure maximum productivity. 
•	Prepared and analyzed monthly reports summarizing the customer service teams performance.  analyzed Customer Service Reports.
•	Identifies opportunities to update or improve customer service procedures and provided  recommendations to management. 
•	Assists with budget preparation for the Customer Service department.
•	Collaborated with sales teams to develop and implement pricing structures and promotional materials. 
•	Attended vendor events and trade shows to identify emerging best practices and promote company brand.
•	Trained, developed, and mentored customer support representatives to improve team performance.

Customer Service Supervisor

•	Providing introductory information to new customers.
•	Ensuring that customers are satisfied with products or services.
•	Following up with clients or customers to check that they’re still satisfied with any purchases.
•	Letting customers or clients know about additional products or services.
•	Determining the quickest, most effective ways to answer a client’s or customer’s questions.
•	Escalating queries and concerns.
•	Troubleshooting common issues with a product or service.
•	Working with a team of CSRs and other departments to find appropriate solutions.

Customer Service Representative

•	In charge of answering incoming customer calls, listening to their concerns, and solving problems. 
•	Provided technical support and installation information.
•	Provided owners copies of owner’s manual to customers via mail and email.

Call Center Support Representative

Customer Support Director | Implementer | Connector | Passionate Leader | B2B | B2C | SaaS

As a highly driven Customer Support Manager I have extensive experience in both B2B and B2C operations, I specialize in leading teams to deliver exceptional service while driving operational excellence. My approach combines data-driven decision-making with a deep commitment to fostering strong customer relationships and enhancing business performance.

With a focus on continuous improvement, I leverage performance metrics and insights to guide strategic decisions that optimize customer experiences and operational efficiencies. As a transformational leader, I excel in change management and resolving complex customer issues, ensuring positive outcomes for both customers and the business.

I am passionate about building high-performing teams, creating a culture of empowerment, collaboration, and professional integrity. By fostering an environment of optimism and employee engagement, I help organizations achieve lasting success.

Adept at communicating across all levels of an organization, I build trust and productive relationships with stakeholders, ensuring alignment and driving results across the business.

Angelia S.

Riley Blaisdell 🦏

Leavitt Group Northwest

Business Development Specialist

West Sound Human Resource Management Association (WSHRMA)

Working in a voluntary position on the board as Secretary for the WSHRMA. My job is to take minutes of chapter meetings and provide notice of meetings and general correspondence. 

For our monthly luncheons, I am responsible for keeping attendance and providing food for the event.

Secretary

Paycor

Major Market Account Executive

AMMEX Corporation

Oversaw and managed end-to-end B2B wholesale account ownership to achieve sales quota and assigned strategic account objectives a thorough deep understanding of the customer base, organizational structure, and knowledge of the influencers within those organizations. 

•	Grew a book of business from $1.3M+ in 2014 to $35.6M+ in 2021 by establishing and fostering customer relationships and leading solution development efforts that best address customer needs.
•	Achieved a 38% average margin by building and scaling product sales within the defined business segment to drive exponential channel growth.
•	Increased market share in the automotive industry from 3-4% to 16% by networking with existing and new clients to provide new products and upsell product gaps.
•	Earned numerous awards and recognitions, including the 2021 Supplier of the Year for a Buying Group, 2021 Sales Rep of Q3, and 2015 Core Value Legend.

Enterprise Sales Specialist

National Sales Representative

Receivables Performance Management

Maintained a complete debt collection portfolio per contracting agreements and FDCPA rules and regulations.

•	Reached and exceeded company quotas, achieving numerous recognitions as the top monthly grosser and building a large book of business with accounts on a payment plan.
•	Improved team performance by collaborating with management to train and supervise new or underperforming employees on industry best practices.
•	Increased debt collection revenue by selling services and educating the consumers on how to pay their debts in full within a timely manner.
•	Provided exceptional communication, customer service, and problem-solving skills to resolve issues.

Debt Collector

In 2013, I entered B2B sales, building my book of business by cold calling 📞. This is a full-cycle role. My first deal closed a month outside of training for a whopping 345.00! The days of 90-100 cold calls a day paid off 💵.

We had a bell 🔔 you would ring for new business orders. After that first ring, I set a goal not to ring it unless the start-up order exceeded 10k. It took me seven months to earn it with an order of 29k 💵.

Eventually, I was closing high 6-figure to low 7-figure deals 💰.  

August 4th, 2022, a meeting popped up on my calendar to connect. Once HR appeared on the screen, I racked my brain to try and piece together what I did that could cause this. I happened to get laid off 🤔.

As a father of two kids on a single income, I felt like a failure. I went downstairs and apologized to Megan because I felt like I let her down 😔.

I took the time to grieve and heal. I wanted to land in tech sales, but I had no experience or college degree backing me. 

I started to lurk 👀 on LinkedIn with my 217 connections in September of 2022. I began to hand out connection requests like Oprah handed out keys 🔑. That method didn't work. 

On October 7th, 2022, I made my first post. It didn't go well. Shortly after, I created a post about myself seeking employment 🆘, and I went from 3-4 interviews a week. To 10-15 per week 📈. Thanks to the community.  

A quick stint at Paycor opened doors to the Employee Benefits space and landed at Leavitt Group NW.  
 
It's time to serve.

We have two kids. Titan, our son, was diagnosed as autistic, high-functioning, and non-verbal. He has proven experts wrong by how far he has come. I am so proud and admire your grit and determination. 

Our daughter Mine Mae was born six years after Titan. She is obsessed with her brother Titan and knows Jen Allen's voice because Winning The Challenger Sales was part of her bath time routine. 

Megan is my better half. She is strong, squats more than your boyfriend 🤣, and is a huge advocate for our children. 

I miss a heavy barbell but fell in love with golf on 12-7-2019 ⛳. I played my first round in the rain and shot a 132. Don't worry. I have gotten better and love it. I am Hawaiian but from the big island of California! 🤣🤣

You can find me on LinkedIn cheering 📣 and sharing LinkedIn's VIP list.  

Welcome to my community. Engage is the rage. The party is in the comments. 

Mahalo Nui Loa. 

Let's connect!

taplio

The Battle

Angelia S.

Riley Blaisdell 🦏

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