Sharecare

Manage day-to-day Behavioral Health Digital Therapeutics support center operations. 
Manage support channels via ticket support Zendesk and chat. 
Attend to user service issues to ensure effective and long-term problem resolution. 
Maintain working knowledge of ticketing and engagement platforms. 
Energize and motivate team by utilizing positive reinforcement. 
Maintain effective customer support for external and internal customers of Sharecare Behavioral Health Digital Therapeutics by utilizing culturally aligned team and the values of kindness and transparency, generosity and compassion.

Customer Support Manager Behavioral Health Digital Therapeutics 

HeathCo LLC 

•        First line of Defense for HeathCo, Manufacturing Company with customers.  	
•	 Directing and overseeing all aspects of the company’s customer service policies, objectives, and initiatives
• 	Collaborated with vendors and suppliers in the USA, Canada, and Hong Kong. 
•	Conduct performance reviews.
•	Prepare business plan & budget. 
•	Managing relationship with stakeholders.
•	Understanding conflicts & providing solutions.

Customer Support Manager

•	Supervised Customer Support Representatives, oversaw all day-to-day customer service operations, and managed retail accounts.,
•	Relayed information between team members and upper management, guiding team through daily work activities, projects and monitoring employee's performance to ensure maximum productivity. 
•	Prepared and analyzed monthly reports summarizing the customer service teams performance.  analyzed Customer Service Reports.
•	Identifies opportunities to update or improve customer service procedures and provided  recommendations to management. 
•	Assists with budget preparation for the Customer Service department.
•	Collaborated with sales teams to develop and implement pricing structures and promotional materials. 
•	Attended vendor events and trade shows to identify emerging best practices and promote company brand.
•	Trained, developed, and mentored customer support representatives to improve team performance.

Customer Service Supervisor

•	Providing introductory information to new customers.
•	Ensuring that customers are satisfied with products or services.
•	Following up with clients or customers to check that they’re still satisfied with any purchases.
•	Letting customers or clients know about additional products or services.
•	Determining the quickest, most effective ways to answer a client’s or customer’s questions.
•	Escalating queries and concerns.
•	Troubleshooting common issues with a product or service.
•	Working with a team of CSRs and other departments to find appropriate solutions.

Customer Service Representative

•	In charge of answering incoming customer calls, listening to their concerns, and solving problems. 
•	Provided technical support and installation information.
•	Provided owners copies of owner’s manual to customers via mail and email.

Call Center Support Representative

Customer Support Director | Implementer | Connector | Passionate Leader | B2B | B2C | SaaS

As a highly driven Customer Support Manager I have extensive experience in both B2B and B2C operations, I specialize in leading teams to deliver exceptional service while driving operational excellence. My approach combines data-driven decision-making with a deep commitment to fostering strong customer relationships and enhancing business performance.

With a focus on continuous improvement, I leverage performance metrics and insights to guide strategic decisions that optimize customer experiences and operational efficiencies. As a transformational leader, I excel in change management and resolving complex customer issues, ensuring positive outcomes for both customers and the business.

I am passionate about building high-performing teams, creating a culture of empowerment, collaboration, and professional integrity. By fostering an environment of optimism and employee engagement, I help organizations achieve lasting success.

Adept at communicating across all levels of an organization, I build trust and productive relationships with stakeholders, ensuring alignment and driving results across the business.

Angelia S.

Lytx, Inc.

● Conducted high-volume outreach and prospecting with 1-2 qualified mid-market/enterprise meetings weekly
● Successfully took on managerial responsibilities including onboarding of tech stack, proactively self-taught mappings and integrations of platforms
● Crushed quota immediately in 1st month booking required meetings with highly qualified prospects

Sales Development Representative

Titan Intake

● Conducted high-volume outreach and prospecting with 1 qualified meeting booked every 50-75 dials
● Successfully took on managerial responsibilities including selection and admin of tech stack, onboarded and training of new sales hire, proactively self-taught mappings and integrations of platforms and outreach maintenance
● Crushed quota immediately in 1st month booking 10 qualified meetings (double the requirement) and continued this performance the entirety of the role
● Networked to attain essential consulting sessions for the company to help scale the sales team

Founding SDR

Topcoder

● Conducted high-volume outreach and prospecting with 250 power dials daily and 30 personalized emails daily
● Regularly achieved a 5% connect rate and higher on the phone with a 45% and higher conversion rate to conversation 
● Pin-point focus on ICP persona, adding 150 new and targeted leads into the CRM weekly with continued awareness of tech industry trends and relevance of product to pain points
● Regularly achieved weekly quota for 2 outbound meetings (on top of 2-3 inbound lead meetings)
● Engaged positively and enthusiastically as a team member for my sales manager as he built a sales team from the ground up over the last 6 months

Business Development Representative

TrainYo 🏳️‍🌈

● Completed 8-week Sales Development Representative training program with TrainYo to help develop core SDR skills focused in Saas industries 
● Completed 30 hours of course work and active training per week in addressing questions and objections during cold calls 
● Researched ICPs across dozens of industries and identified key decision makers to contact 
● Created outbound prospecting motions into long cold calls, email, and LinkedIn Sales Navigator 
● Build rapport and trust with prospects during cold call practice by showing an understanding of their industry and pain points

8-week SDR Internship Training

The King's Kitchen

● Top performer in up-selling featured dishes and drinks, regularly increased nightly sales by 40%
● Successfully orchestrated and led 14 catering events with 50+ attendees for local businesses and private patrons 
● Trained 6 servers, providing trainees with useful tools for maximizing profits and customer satisfaction

Bartender

The Crowd Fairy✨✨✨🧚🏻Sober in Sales🧘‍♀️ Complete projects 3x faster | Fix bugs in less than 24 hours | Start software testing TODAY

I chose a career in tech sales because I’m propelled by moving forward into the future, I thrive on building mutually beneficial relationships, and I’m extremely reward motivated. In this field, persistence, hard work, and determination can yield uncapped rewards that parallel my own healing story.

taplio

The Battle

Angelia S.

Rachel Dickerson💫

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?