Sharecare

Manage day-to-day Behavioral Health Digital Therapeutics support center operations. 
Manage support channels via ticket support Zendesk and chat. 
Attend to user service issues to ensure effective and long-term problem resolution. 
Maintain working knowledge of ticketing and engagement platforms. 
Energize and motivate team by utilizing positive reinforcement. 
Maintain effective customer support for external and internal customers of Sharecare Behavioral Health Digital Therapeutics by utilizing culturally aligned team and the values of kindness and transparency, generosity and compassion.

Customer Support Manager Behavioral Health Digital Therapeutics 

HeathCo LLC 

•        First line of Defense for HeathCo, Manufacturing Company with customers.  	
•	 Directing and overseeing all aspects of the company’s customer service policies, objectives, and initiatives
• 	Collaborated with vendors and suppliers in the USA, Canada, and Hong Kong. 
•	Conduct performance reviews.
•	Prepare business plan & budget. 
•	Managing relationship with stakeholders.
•	Understanding conflicts & providing solutions.

Customer Support Manager

•	Supervised Customer Support Representatives, oversaw all day-to-day customer service operations, and managed retail accounts.,
•	Relayed information between team members and upper management, guiding team through daily work activities, projects and monitoring employee's performance to ensure maximum productivity. 
•	Prepared and analyzed monthly reports summarizing the customer service teams performance.  analyzed Customer Service Reports.
•	Identifies opportunities to update or improve customer service procedures and provided  recommendations to management. 
•	Assists with budget preparation for the Customer Service department.
•	Collaborated with sales teams to develop and implement pricing structures and promotional materials. 
•	Attended vendor events and trade shows to identify emerging best practices and promote company brand.
•	Trained, developed, and mentored customer support representatives to improve team performance.

Customer Service Supervisor

•	Providing introductory information to new customers.
•	Ensuring that customers are satisfied with products or services.
•	Following up with clients or customers to check that they’re still satisfied with any purchases.
•	Letting customers or clients know about additional products or services.
•	Determining the quickest, most effective ways to answer a client’s or customer’s questions.
•	Escalating queries and concerns.
•	Troubleshooting common issues with a product or service.
•	Working with a team of CSRs and other departments to find appropriate solutions.

Customer Service Representative

•	In charge of answering incoming customer calls, listening to their concerns, and solving problems. 
•	Provided technical support and installation information.
•	Provided owners copies of owner’s manual to customers via mail and email.

Call Center Support Representative

Customer Support Director | Implementer | Connector | Passionate Leader | B2B | B2C | SaaS

As a highly driven Customer Support Manager I have extensive experience in both B2B and B2C operations, I specialize in leading teams to deliver exceptional service while driving operational excellence. My approach combines data-driven decision-making with a deep commitment to fostering strong customer relationships and enhancing business performance.

With a focus on continuous improvement, I leverage performance metrics and insights to guide strategic decisions that optimize customer experiences and operational efficiencies. As a transformational leader, I excel in change management and resolving complex customer issues, ensuring positive outcomes for both customers and the business.

I am passionate about building high-performing teams, creating a culture of empowerment, collaboration, and professional integrity. By fostering an environment of optimism and employee engagement, I help organizations achieve lasting success.

Adept at communicating across all levels of an organization, I build trust and productive relationships with stakeholders, ensuring alignment and driving results across the business.

Angelia S.

Worldwide Transformation Coach | Helping Ladies & Gents Worldwide To Transform Their Physiques & Lives By Moving Forward 1% Everyday.

I was born and raised in Oxfordshire, England. I was a true farm boy, riding horses and looking after all the animals on my mum’s farm from a young age. “Mummies boy.”

I’m not much of an academic. I failed school “never finished to be fair,” and it took me a long time to learn to read and write.

I wear my heart 🖤 on my sleeve, and you’ll see that.

I was a chubbing kid, which caused me a lot of mental barriers I had with my body later on in life. A little even to this day...

But I turned my head into sports from a young age because it was something I was good at, and I finally didn’t feel like a failure.

This led me to compete for my country. Team GB 🇬🇧 for 7/8 years in Kayaking.

As someone who has DONE IT ALL from an ex-GBR athlete, I can now help ladies and gents worldwide succeed in their fitness goals and change their lives for good! The Gym gave me a place where I felt confident like I was finally becoming the real Brandon.

When I reached my early 20s, a switch flipped, sending me on a mission of self-development. I was eager to learn from the best in the industry so I could improve my own life and set an example for others.

Everyone has vastly different needs, so I tailor everything around the individual and their lifestyle, goals, and needs. My clients benefit not only from building an incredible physique but also from the mental support and confidence they gain.

Which improves key aspects of life such as work productivity, relationships and inner peace. My cutting-edge “Simple as f*ck” approach to training has led me to become a World Cup bronze medalist 🥉 British Champion and competing at top bodybuilding shows and changing lives all over the world.

I want to use my accumulated knowledge and experience to help my team unleash the best within themselves.

I’ve changed 100s of lives worldwide. I get ladies and gents into the best shape of their lives. Most importantly, they feel the best they ever have in their lives!

I have created an online coaching brand that delivers results, I showcase what I do daily to set the standards for my clients on how to lead their lives.

✅ Metabolic training system
✅ A guaranteed life-changing transformation
✅ Full accountability from myself "24/7 support"
✅ Life-changing levels of confidence and energy
✅ Flexible nutrition approach, leaving no food off-limits
 
If you’re looking for someone to help you physically transform your life and develop core confidence, energy and cognitive function every day! 
 
Scroll up ⬆️ and send me a message.

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The Battle

Angelia S.

Brandon Hepburn

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