Sharecare

Manage day-to-day Behavioral Health Digital Therapeutics support center operations. 
Manage support channels via ticket support Zendesk and chat. 
Attend to user service issues to ensure effective and long-term problem resolution. 
Maintain working knowledge of ticketing and engagement platforms. 
Energize and motivate team by utilizing positive reinforcement. 
Maintain effective customer support for external and internal customers of Sharecare Behavioral Health Digital Therapeutics by utilizing culturally aligned team and the values of kindness and transparency, generosity and compassion.

Customer Support Manager Behavioral Health Digital Therapeutics 

HeathCo LLC 

•        First line of Defense for HeathCo, Manufacturing Company with customers.  	
•	 Directing and overseeing all aspects of the company’s customer service policies, objectives, and initiatives
• 	Collaborated with vendors and suppliers in the USA, Canada, and Hong Kong. 
•	Conduct performance reviews.
•	Prepare business plan & budget. 
•	Managing relationship with stakeholders.
•	Understanding conflicts & providing solutions.

Customer Support Manager

•	Supervised Customer Support Representatives, oversaw all day-to-day customer service operations, and managed retail accounts.,
•	Relayed information between team members and upper management, guiding team through daily work activities, projects and monitoring employee's performance to ensure maximum productivity. 
•	Prepared and analyzed monthly reports summarizing the customer service teams performance.  analyzed Customer Service Reports.
•	Identifies opportunities to update or improve customer service procedures and provided  recommendations to management. 
•	Assists with budget preparation for the Customer Service department.
•	Collaborated with sales teams to develop and implement pricing structures and promotional materials. 
•	Attended vendor events and trade shows to identify emerging best practices and promote company brand.
•	Trained, developed, and mentored customer support representatives to improve team performance.

Customer Service Supervisor

•	Providing introductory information to new customers.
•	Ensuring that customers are satisfied with products or services.
•	Following up with clients or customers to check that they’re still satisfied with any purchases.
•	Letting customers or clients know about additional products or services.
•	Determining the quickest, most effective ways to answer a client’s or customer’s questions.
•	Escalating queries and concerns.
•	Troubleshooting common issues with a product or service.
•	Working with a team of CSRs and other departments to find appropriate solutions.

Customer Service Representative

•	In charge of answering incoming customer calls, listening to their concerns, and solving problems. 
•	Provided technical support and installation information.
•	Provided owners copies of owner’s manual to customers via mail and email.

Call Center Support Representative

Customer Support Director | Implementer | Connector | Passionate Leader | B2B | B2C | SaaS

As a highly driven Customer Support Manager I have extensive experience in both B2B and B2C operations, I specialize in leading teams to deliver exceptional service while driving operational excellence. My approach combines data-driven decision-making with a deep commitment to fostering strong customer relationships and enhancing business performance.

With a focus on continuous improvement, I leverage performance metrics and insights to guide strategic decisions that optimize customer experiences and operational efficiencies. As a transformational leader, I excel in change management and resolving complex customer issues, ensuring positive outcomes for both customers and the business.

I am passionate about building high-performing teams, creating a culture of empowerment, collaboration, and professional integrity. By fostering an environment of optimism and employee engagement, I help organizations achieve lasting success.

Adept at communicating across all levels of an organization, I build trust and productive relationships with stakeholders, ensuring alignment and driving results across the business.

Angelia S.

Rapid Recon

Regional Sales Manager

Vehlo

Vehlo acquired Velocity automotive in 2023 

Regional Sales Manager for Arizona, Colorado, Connecticut, Indiana, Maine, Nebraska, New Hampshire and New Mexico 
 
Responsibilities include planning, implementing and managing lead generation. 

Scoping logos, cultivating business and closing deals.

Managing client’s expectations during implementation 30-90 days

90 day deal cycles

Trade shows, events and traveling for in person meetings

Handling multiple channels web leads, industry referrals and inbound inquiries

Regional Sales Manager AZ, CO, ID, MT, NV, UT, WA, WY

Velocity Automotive

- 300% to Quota in December my 3rd month on the team (Top AE in direct sales)

- Led the team in sales last month (January 2023) my 4th month as well.

- Developed GTM strategy due to no inbound leads provided by the company.

- Developed my own process using outreach tools like Source whale, and Hubspot to generate business.

- Writing email campaigns, cold calling, and social selling are how I make it happen.

Nextiva

- Generated over 18,864,000 Million in ARR since 2018
- Won over 3000 accounts in 18
- Exceeded goal
- Promoted to AE III 
- Q1 2021 Quote to Sale 65%
- #1 in segment July 22
- Q2 78% Quote to sale
- In August 22 closed I closed 52 self generated referrals
- Q2 Lead 2 Sale 63%
- 2022 80% quote to sale
- 2022 70% lead to quote

Senior Account Executive III

Simplifying Business Communication
-#1 in segment July 2022
- 150% to goal @Q1 2022
- Closed >100 referrals Q2 2022
-73% quote to close 2022
-61% lead to close 2022
- >128% + to GOAL 2018-2019 
-> 51% Lead to Sale 70% Quote to Close 2nd Qtr 2020
- > 155% to GOAL May 2020
- >123% to GOAL June 2020
-> 150% to GOAL July 2020 71% quote to close and 45.5% lead to close
-> 117% to GOAL August 2020
- >53% quote to close 2018 - 2019
- Goal increases month over month up to 25% on a sliding scale 24 month ramp
- Meets or Exceeded Expectations 80% of the time month over month
- Move small, mid market and enterprise accounts start to finish 30 - 90 day sales cycles on average 
- Manage multiple channels chat, live transfers, in house website quote requests, and purchased SaaS leads 
- Forged referral partnerships with MSP’s to generate supplemental revenue 
- Facilitated full sales cycle from RFP to PO completion, worked with engineering to demo products on conference calls with executives
- worked with legal and billing to facilitate contract demands for SLA’s, turndown clauses and seasonal accounts including non profits for billing tax exemptions
- manage clients expectations during implementation and on boarding up to 120 days for enterprise accounts 
- generates add on and cross sale revenue through diligent follow up and working closely with client success account manager team to meet client needs
- closed master accounts with multiple locations large scale implementations
- $400,200 ARR monthly goal increased to 480k 2022

Account Executive

Spectrum

- 200 % to goal year over year 
- Top producer on team from month one
- Team Lead
- Mid Market specialist
- 30 to 90 day sales cycle
- Cultivate referral partnerships with IT MSP’s , and existing customers

We digitized the "Evidence Manual" | Single Father | Philanthropist | #5amclub

See and control your entire recon process from anywhere in real time
You can dramatically improve speed-to-sale… But you need the right tool for the job.

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The Battle

Angelia S.

Andrew Azizi

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