Co-Founder and CEO of Ask Bob AI | Empathetic Builder of Things that Matter | Normalizing Bipolar

Seasoned in the realms of finance and technology, I bring over 20 years of diverse experience as a founder and C-suite executive. I've navigated businesses from startups to Fortune 500 companies, specializing in operations, product and business development, as well as client service management. My approach is rooted in strategic growth, innovation, and fostering mentally healthy workplace cultures. Passionate about mental health advocacy and a compelling communicator, I am dedicated to guiding companies towards sustainable success and cultivating next-level teams.

Andrew DeGood

Working with entrepreneurial students and particularly ones working on AI is my absolute passion. And so with that I am super honored to be able to be a judge for the Presidential AI Challenge. Students will first compete on a state level and winners from each state will then go on to a regional competition and then to a final competition held in DC. 

There is still a need for additional judges so if you work in the field of AI and have a passion for working with kids shoot me a DM.

"I stand on the shoulders of hundreds of exceptional human beings."  

This was the first thing I thought of when I was asked to author a chapter in this upcoming book on mentorship. I also freaked out a little bit because writing is definitely not my thing. 

But here we are, the book is going to be published soon and is chock full of amazing humans sharing their perspective on mentorship. Grateful to be a part of such an incredible book. 

Highly recommend grabbing a copy as soon as it is available.

Extremely excited to be speaking at the Northeast Mortgage Summit next month with Shashank Shekhar and Melissa Langdale about AI Adoption. 

This will not be a theoretical discussion but rather around what uses of AI all three of us are seeing working currently. No more hypotheticals, just real ROI. 

If you are headed to the conference next month let me know so we can connect.

The founder 50… 
Over the course of the last two years while co-founding AskBobAI I’ve probably put on 50 pounds. While I’m certainly not proud of it, I am ok with it. 

See I made choices over the past two years because of the season I was in. Now, starting off 2026 I consciously made this the year of health. I know myself and my capabilities and I know that the 50 will be gone fairly quickly. I don’t regret prior decisions, I just pivot when the season changes for me. 

While speaking to the kids at Amp Lab at Electric Works last week one student asked me what bad advice I had received in life. 

Rather than give something specific, I told them to take advice with a grain of salt. Not everyone’s advice will fit the season you are in and the important thing is to be ok with the decisions you make. 

Now that being said, time to get my butt back into the gym. 😎

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One of our clients has seen an increase in usage by 4x. They went from 60 questions a day to 240. This is because we are dedicated to focusing on adoption. We added another delivery channel for more folks to have access and the immediately results were amazing, contributing to even higher ROI for our client. 

If you want an AI provider dedicated to working with your organization on high adoption and high ROI then we should talk. 

AskBobAI

Cannot recommend this podcast enough. I was fortunate enough to be a guest on it and blown away by the company I get to keep with others who have been on it. Lyndsay Dowd absolutely slays when it comes to getting epic guests. Go give it a listen!

Today we hit 185 episodes!!!

That’s not a flex. 
That’s a responsibility. 

185 humans trusted me with their stories. 
Not their bios. 
Not their polished talking points. 

Their real ones. The pivots. The breakdowns. The comebacks. The grief. The grit. The becoming. 

This show has never been about building a podcast. 
It’s been about building permission. 
Permission for leaders to be human. 
Permission to talk about what it actually takes. 
Permission to lead with heart in a world that keeps trying to beat it out of us. 

When I look back at these faces, I don’t see “guests.” 
I see risk-takers. Truth-tellers. Cycle-breakers. Friends.
People who went first so someone else could breathe easier. 

Heartbeat for Hire exists because leadership is not a title. 
It’s a weight. 
It’s a privilege. 
It’s a human responsibility. 

To every voice that’s ever trusted this space… thank you. 
This milestone belongs to you. 

185 episodes in. And we are just getting warmed up. 🎙️

#podcast #leadership #leadwithheart #heartbeatsnotheadcount

Episode 33 with Melissa Langdale

Join Chris Mace and Pramod Kollamparambil and our very special guest Melissa Langdale, CEO at Praxis Lending Solutions, discuss all things mortgage, mortgage tech, AI and emerging tech. Grab some snacks, and prepare to be mildly impressed.

SchooLinks

Solutions Manager

Scratchpad

Identify effective ways to engage and attract customers and users within two months. Devise strategic solutions for the organization and boost the company's profits with the support of competent team members. Gain valuable Encyclopedic knowledge of Star Trek upon basic life lessons and to "Lead Boldly, but Also Listen."

Highlights of accomplishments in this role include:
* Contributed to developing "pods" and served as vocal with management
* Assisted in driving and increasing accounts while enhancing revenue operations in coordination with Customer Success Manager
* Retained client interest in the firm by determining individuals to mitigate gaps through proper communication and ensuring 70% or more of users remained  active upon the wish of customers after monitoring licenses
* Nurtured and secured revenue generating key accounts signing a 60-seat expansion, a 50-seat expansion, and 70-seat purchase by implementing renewal and engagement efforts

User Delight team, Revenue Workflow Specialist II

RWS 

GEICO

Streamlined processes and assured team performed smoothly using great leadership abilities and problem-solving skills. Served as a bridge between external clients and internal operations to deliver exceptional customer service. Responded to queries of customers by receiving 70 – 80 calls in one day as Customer Representative. Selected by management for manager prep program by applying, interviewing, and conducting pre-work to gain insights regarding managing someone else before six months. Coordinated with a highly qualified and trained team of eight new agents extremely successful in respective domains.
Highlights of accomplishments in this role include:
• Met defined deadlines and adequately allocated staff shifts by conceptualizing effective work plans for each team member, consisting of 12 individuals.
• Instructed employees and assessed employee performance based on defined KPIs to uncover and improve areas of weakness.
• Achieved recognition as top 10% of all supervisors nationally for Geico an auto customer service company.
• Outperformed by reaching and surpassing 100% team retention (average 80% company goal) objective with a zero loss of an agent as Supervisor.
• Outperformed by reaching and surpassing 100% team retention (average 80% company goal) objective with a zero loss of an agent as Supervisor.
• Led efforts to remain abreast of the latest tools and new software and open to accepting organizational changes.

Supervisor

US Navy

Provided fruitful assistance for professional and personal growth by mentoring and directing 30 members of the unit. Gathered, analyzed, and distributed electronic intelligence through electronic sensors and computer systems. Guaranteed staff safety and security while carrying out assigned duties in high-stress, high-risk situations, and challenging work settings.
Highlights of accomplishments in this role include:
• Used CSEC and other proprietary programs to prepare error-free messages and reports to inform leadership regarding existing problems.
• Enhanced learning abilities of Junior Officers through training and development to transform officers into future leaders.
• Spearheaded 30 direct reports and acquired training to work on jet engines (F-18) and associated maintenance functions.
• Coached, mentored, and licensed sailors to sustain a high level of safety and prevent unforeseen circumstances.
• Developed an engaging curriculum to train 30 individuals properly.
• Received on-the-job training with varying degrees of accountability while demonstrating aptitude and competence for each qualification three times.
• Operated one to two jets to maintain the aircraft in a state of airworthiness.

Aviation Machinist's Mate

Collateral Duty Inspector
Training manager
Morale, Welfare and Recreation Group member

Aviation Machinist's Mate, 2nd Class

Blockbuster

Supervised 5+ employees of diverse age groups and backgrounds while promoting a welcoming family-oriented sales environment. Oversaw monthly extensive product inventory with zero losses. Great interpersonal skills saved the company over $5000 dollars in lost inventory by increasing safety practices and eliminating non-value-added activities.

Shift Lead and Customer Service Specialist

Union County College

Provided free tutoring services to students of all ages and backgrounds in the subjects of English, French, Spanish, Italian, and History.  Recognized by the Director of the Academic Learning Center for superb communication skills and hand-picked to facilitate converstion groups for adult students in the ESL (English as a Second Language) program.

Peer Tutor and Conversation Group Facilitator

At the core of a business enterprise are its people and the culture in which it operates. The opportunity to work with great people in a great environment, nurturing high quality, high integrity relationships that drive the business forward, gets me out of bed in the morning. As a dedicated sales professional, I have experience and a passion for coaching, mentoring, and developing sales reps, focusing on increasing customer satisfaction and expanding market share to meet and exceed the team’s sales and profitability goals across various large organizations.
 
As an analytical leader, I have implemented best-in-class business processes, tools, and capabilities to achieve targeted sales quotas and the company’s mission/vision. My favorite moment is walking into a company and drinking in their culture, then translating this into solutions they can relate to. Selling and executing these strategies flows naturally -- I listen, conduct research, create ideal solutions presentations, and get their internal teams fired up to promote the brand.
 
My versatile expertise lies in analyzing key metrics to propose continuous process improvement methods and unwavering devotion toward customer service with the capacity to nurture productive connections, solve complicated problems, and earn client loyalty. As a consummate leader, I have consistently identified and capitalized on leads, devised value proposition plans, and exceeded revenue targets.
 
A few of my career highlights include the following:
 
☛ Maintained interest in the company by identifying individuals to close gaps through good communication and ensuring 70% of users stayed active after monitoring licenses at the request of consumers at Scratchpad.
☛ Supported 70 distinct licenses ($948 each), generating $7K for each business (post-sales push to ensure maximum use of licenses client paid for) by conducting renewal and engagement initiatives to increase licenses by 50.
☛ Recognized as one of the top 10% of all supervisors in the country while working at Geico, an auto customer care firm.
☛ Outperformed by meeting and exceeding the 100% team retention (typical 80% corporate goal) target with no agent loss as Supervisor.
 
“Greatest salespeople are relationship builders who provide value and help their customers win.” – Jeffrey Gitomer.

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Andrew DeGood

Vanessa Faircloth, MBA 🇧🇷

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The Battle

Andrew DeGood

Vanessa Faircloth, MBA 🇧🇷

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Andrew DeGood's LinkedIn Performance

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