Andrea J Miller, ACC, SHRM-SCP

LeadWell Company

LeadWell Company: Global coaching and consulting firm specializing in leadership, performance coaching, and adaptability strategies. We help global leaders and organizations be future-ready by leveraging AI, adaptability quotient (AQ), emotional intelligence (EQ), and cultural intelligence. Our clients span over 50 countries and sectors including tech, banking, insurance, industrial, government, intergovernmental, and nonprofit organizations.

•	Global Leadership & Consulting: Coached leaders from over 50 countries to enhance cross-cultural effectiveness and leadership excellence. 
•	Strategic Development: Improved wellbeing, adaptability, and emotional intelligence, boosting team performance and engagement.
•	Intercultural Expertise: Leveraged 10 years in LATAM & EMEA to help organizations navigate cross-cultural challenges.
•	Future-Readiness: Equipped leaders to thrive with AI, adaptability, and performance strategies.

Additional Experience
•	Consulting & Advisory: Provided strategic consulting services with Umbrex, Business Talent Group (BTG), and Enquire AI.
•	Mentorship & EdTech: Mentored leaders and startups in EdTech and business sectors through StartEd, Elite Learning (EdSanta Education), On Deck (OD50), and Label Sessions.
•	Contributor: Published articles on leadership, adaptability, and human performance with Entrepreneur Media.
•	Certified AQ Coach: Specializing in adaptability coaching with AQai, helping individuals and organizations build resilience and navigate change effectively.

Chief Executive Officer

AI 2030

I help drive growth and engagement of a global community focused on Responsible AI by supporting member outreach, creating inclusive programs, and organizing events that connect professionals committed to ethical AI adoption.

Membership Growth Advisor

The Digital Patient

Guide health tech and digital wellness startups in developing patient-centered solutions, specializing in remote monitoring, mental health AI, and voice technology. Partner with founders and executives to optimize product strategy, enhance user engagement, and build strategic partnerships between innovators and investors.

Principal 

Helped shape the healthcare dialogue through evidence-based thought leadership on patient experience and clinical outcomes. Partner with industry leaders to identify emerging trends and best practices, creating actionable insights for healthcare executives. Analyze market developments and innovation opportunities that enhance care delivery and patient engagement.

Siemens Healthineers - Principal Consultant, Head of Patient Experience and Trend Scout

Entrepreneur Media

Contributor 

Umbrex

Business Consultant

Business Talent Group

UNHCR, the UN Refugee Agency

Led strategic consulting initiatives optimizing refugee healthcare delivery, with a focus on HIV treatment access. Delivered key insights through data analysis, policy research, and strategic staffing recommendations across international humanitarian settings.

Consultant

UNAIDS

Led strategic initiatives, managing multi-million dollar budgets and driving operational excellence through financial oversight and resource optimization. Strengthened governance frameworks through policy development and stakeholder engagement, contributing to internationally published guidelines impacting healthcare across 100+ countries. Enhanced organizational capabilities through talent development programs and cross-functional leadership, supporting diverse global teams.

Governance Adviser/Programme & Policy Officer

World Health Organization

Oversaw global health knowledge initiative connecting developing nations to the world's largest biomedical research databases, steering program growth, and sustainability through strategic partnerships, impact analysis, and targeted grant development.

Technical Officer

Futureproofing Global Leaders & Organizations | Adaptability, Cultural Agility, EQ, & AI | Certified Leadership Coach, Trainer & Consultant

South American prisons taught me resilience. 

Global boardrooms taught me strategy. 

AI taught me to adapt faster and push further than I thought possible 

Now, I help leaders, teams, and organizations do the same.

AI is moving fast. 

Faster than most leaders can keep up. 

If you’re leading a team or organization, you’re already feeling the pressure. The decisions are tougher. 

The expectations are higher. 

The human needs greater.

And the pace? Relentless.  

That’s where I come in.  

For over 20 years, I’ve worked with professionals across industries to:  
→ Build resilience and confidence to lead through rapid change.  
→ Simplify the complex (like AI), and turn it into a tool for smarter decisions, better outcomes, and stronger teams.  
→ Create frameworks that blend emotional intelligence (EQ), adaptability quotient (AQ), and AI-driven insights to future-proof leadership.  

Here’s why it works:  
𝗚𝗹𝗼𝗯𝗮𝗹 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: I’ve coached leaders and teams in 50+ 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀, helping them adapt and excel in fast-changing environments.  
𝗥𝗲𝗮𝗹-𝘄𝗼𝗿𝗹𝗱 𝗶𝗺𝗽𝗮𝗰𝘁: I’ve partnered with professionals across healthcare, tech, nonprofits, and more to tackle complex challenges and drive meaningful results.  
𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲𝗱 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀: My strategies have been featured in Fast Company, Newsweek, US News & World Report, Business Insider, and Entrepreneur.

DM me: 𝗙𝗨𝗧𝗨𝗥𝗘-𝗥𝗘𝗔𝗗𝗬.

I’ll show you how to simplify AI, strengthen your leadership, and thrive in a fast-changing world.  

Or don’t.  

I’ll still be here...
helping leaders stay ahead, adapt with confidence, and define their future.

LeadWell’s global consulting services include coaching, assessments, employee experience planning, meeting facilitation, team building, and training. We address some of the most critical areas facing people and organizations today, including Improving Individual & Organizational Wellbeing, Increasing Adaptability, Raising Emotional Intelligence, and Working Across Cultures

Readly

Managing the Global Operations Team responsible for the publication of >5,000 magazines on the Readly platform

KEY RESPONSIBILITIES
■ Plan and monitor the day-to-day running of the Operations Business to ensure maximum efficiencies

■ Continuous evaluation of the efficiency of business procedures according to organisational objectives, and apply improvements; validate overall performance by gathering, analysing and interpreting data and metrics

■ Manage relationships and contracts with external vendors, including new partner assessments

■ Review financial information and adjust operational budgets to promote profitability

■ Develop the vision and strategy for Global Operations

■ Management of company-wide projects and programmes

Head of Content Operations

Scripps Networks Interactive

I identified areas of the business that needed developing, and created solutions to make the operations more efficient and productive, directly and positively impacting the performance of the company

Strong project planning skills; highly experienced in working with internal and external development teams and provided direction for business development

Oversaw system testing and upgrades; created testing requirements and 12 month project plans

Excellent understanding and experience of change management and business escalation


ACHIEVEMENTS
■ Reduced business critical issues by 65% in the first 8 weeks of managing the Programme Rights and Financial system

■ Increased data entry productivity by 500% (15 hrs to 3 hrs) by implementing automated data upload

■ Reduced requirement of external consultancy by developing and delivering in-person training to team

■ Oversaw the financial month end reconciliation of six major external deals resulting in $9.5M of revenue being recognised in fiscal year

■ Presented departmental strategies in workshops and company meetings of up to 120 people

■ Led three major system upgrades in eight months resulting in the resolution of 13 critical issues and 4 enhancements

Senior International Business Analyst

Leadership role responsible for operations and business administration of all owned and operated channels across the UK, EMEA, APAC & Latam


KEY RESPONSIBILITIES
■  Management of programme rights across internal and external international business

■  Management of in-house fulfilment

■  Budgeting and forecasting of external agency spend
 
■  Operational planning and development
 
■  Revenue & feasibility analysis of new and existing business


KEY ACHIEVEMENTS
■  Delivered 7% saving in external agency costs through simplified budget management and better use of internal resources

■  Customised 160 hours of Lifestyle programming; negotiated costs with external vendors

■  Oversaw a 49% YoY increase in programme fulfilment of owned and operated channels by introducing standardised workflows and quarterly data management analysis

■  Member of management team responsible for implementing a Rights and Financial management system across the international business
 
■  Analysed 40,000 hours of programme rights to ensure a successful launch of a new
channel across 19 countries; oversaw the launch fulfilment of 250 hrs of content

Director of International Operations & Distribution

Discovery Communications

Managed projects for Discovery Communications, the world's #1 nonfiction media company reaching more than 1.5 billion cumulative subscribers in 210 countries (revenue of $4.5 billion in 2012)

KEY RESPONSIBILITIES
■  Oversaw programme business operations and managed a multi-million dollar programming budget within Central and Eastern Europe, Middle East and Africa whilst reviewing and monitoring all budget expenditure

■  Advised on channel strategy and financial modelling processes on channel launches and new business initiatives

■  Delivered over 1,500 hours of TV programme rights, resulting in the launch of three new channels in Africa

■  Aligned as a key member of the international management team for the global rollout of company-wide multi-million dollar content and finance system

■  Chaired and organised International Planning forums for programme and channel strategy, as well as business operations and best practices


KEY ACHIEVEMENTS
■  Achieved increase in efficiency of a newly acquired TV channel in the Middle East by developing a streamlined content supply strategy

■  Implemented new tax directive including organising staff, technology and operations to achieve a semi-automated process at negligible operating cost to the business

■  Led on the delivery of a $45M programming budget within <1% of plan by comprehensive reporting and presentations to senior management

■  Won two company awards for the control and forecast of business budget strategy and the successful launch of a company wide programming system

■  Achieved 40% reduction in financial and information errors by creating automated budget reviews and standardised data inputting, as well as, a 100% internal and external audit pass rate

■  Reduced labour costs by developing automatic database averting need for additional hire

Programme Operations and Content Manager

Managed a team of three people accountable for the programme supply and monitoring and managing of TV programme rights 

KEY RESPONSIBILITIES
■  Improved level of team efficiency by conducting work-flow assessment and re-organising staff roles 

■  Tracked multi million dollar budget within Europe, Middle East and Turkey

■  Advised project team on over 2,000 programming hours and acquiring programmes from both Discovery and external production companies

■  Managed and reviewed the programme portfolio whilst processing all financial payments 

■  Launched a high definition channel in France and a lifestyle channel in Portugal to increase market share in these regions creating new business and increased revenue


KEY ACHIEVEMENTS
■  Built team from 2 to 4 individuals over a short period of time and securing 100% staff retention

■  Supervised financial database reconciliation resulting in $1M records amended

Programme Rights Supervisor (EMEA)

■  Supported the Director of Programming with new channel launches and implementation of channel strategies through the assessment and administration of programme rights

■  Handled all aspects of the purchasing and administrative duties for the Discovery channels across Europe, Middle East and Africa

■  Made editorial decisions on programming in compliance with OFCOM and Discovery guidelines

■  Researched and sourced programming material from external production and distribution companies and liaising with individual country planners 

■  Ensured all payments, contracts and legal requirements were accurate and meet specific standards

Programme Rights and Evaluation Executive (EMEA)

Inside Luxury Travel

Programme Producer on international programme broadcast in over 100 million countries

KEY RESPONSIBILITIES
■  Organised and coordinated all aspects of the show and researched and created a three week travel production itinerary


KEY ACHIEVEMENTS
■  Achieved full programme production in less than three months and under £60K

Programme Producer

Delivered a series of projects across the UK to improve and develop the working practices in the Audience Research Department

KEY RESPONSIBILITIES
■  Implemented 8 individual projects - meeting all requirements on time and in budget


KEY ACHIEVEMENTS
■  Achieved $100K reduction in department overspend by establishing ROI metrics and budget controls to improve prioritisation of the $2M department budget

■  Delivered 15% improvement in efficiency and accuracy by standardising procedures and reporting

Project Manager (6 month contract)

BBC Studios and Post Production

Played a key supervisory role in the Studio Allocations Department and leading a team of 8 employees responsible for coordinating and scheduling over 400 in-house and freelance staff for the 15 TV studios across London

KEY RESPONSIBILITIES
■  Negotiated on a regular basis with union, including scheduling, under European and union rules 


KEY ACHIEVEMENTS
■  Delivered cost reductions of 20% by assessing and appraising two new external staffing agencies

■  Reduced business costs and time by an average of 4 minutes per schedule change by implementing innovative approach

Studio Allocations Supervisor

Coordinated and scheduled camera operators, engineers and electricians for studios within Television Centre and Elstree

Studio Allocator

Supported the Allocations Team and ensured all studio staffing requirements were met

Studio Allocations Team Assistant

I can help senior teams launch new business, drive efficiencies and develop operations. I have over 20 years' experience of business analysis, strategic development and cross-functional team leadership.

The best operational minds in the industry all have one thing in common — the ability to zoom out to zoom back in.

Which in technical terms, is they either have the practical solutions to establish and implement effective strategies, or work with someone like myself to implement the systems for them.


**A BIT ABOUT ME**

With over 20 years experience within the industry, my mission is to help Operations Leaders to simplify and rectify challenging projects so they can build a successful business whilst achieving their goals and objectives.

Whether looking to increase revenue, build and develop a team, implement organisational change or reduce operating costs, I specialise in delivering practical strategies, systems, and processes that not only simplify but produce strong results.


**WHAT I'VE DONE IN THE PAST**

During my career I have helped to grow small businesses from start-up to profitability, and multi-national organisations from million dollar revenues to billion dollar revenues.

Successes include:
•	Building the International Sales division at Scripps Networks from start-up to a multi-million dollar business
•	Growing the EMEA business at Discovery inc. through the launch of new channels and managing the $80M programming budget
•	Expanding the global operations at Readly and increasing production efficiency by 20% in 6 months through the introduction of automated tasks and standardising procedures across department


**WHY AM I DIFFERENT**

Operational Leaders want to understand the best and most productive ways to implement positive and critical change.

My understanding of both the technical and commercial sides of business means I have been able to support leaders at all levels. Together we have consistently delivered innovative and effective solutions resulting in significant benefits and increased revenue.

For the past 10 years I have been a major contributor to business growth and can implement organisational change, reduce operating costs and increase profit. I am skilled at forming new alliances and can open dialogue at senior management and board level. I am also experienced in leading teams, as well as working in a self-motivated environment.


**CONTACT**

If you would like to know more, please DM me on Linkedin or email me at thomas.heneker@hotmail.co.uk

And If you are interested in how to implement tried and tested strategies into your business, you are very welcome to visit my website www.thomas.heneker.com

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Andrea J Miller, ACC, SHRM-SCP

Thomas M Heneker

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