Bike Wheels Rentals

Building a bike rental directory and growing it to become The #1 and Largest Bike Rental Directory in The World

Founder

- I recreated a pixel-perfect landing page web design from a Figma design using HTML and CSS for a travel website

- I recreated a pixel-perfect Figma design to à landing page for a Korean website to manage store chains nationwide using only HTML and CSS

Freelance Web Developer

SHIPCODE

- Building a Git wrapper command-line interface tool designed to streamline GitHub workflows for devs
- Designed a shorter and cleaner syntax resulting in a 50% increase in typing speed and saved time compared to Git and GitHub CLI

Software Developer

I build personal branding websites for busy creators & entrepreneurs | Growing a solo web design business to $5000/mo | The Junior Businessman

Amine Aouragh

nOps.io

Director of Technical Solutions

Anodot

Director, Sales Engineering

CloudHealth by VMware

I'm beyond thrilled to be selected for the position of Thought Leadership Co-Chair for the VMware Diversity & Inclusion Boston POD.

Strategic actions aligned to the VMinclusion goals include:

- Support existing VMware sponsorships and identify new opportunities 
- Participate in Service Learning
- Local community outreach events 
- Partnering with external Employee Resource Groups (ERGs) to share best practices

Thought Leadership Co-Chair, VMware Diversity & Inclusion Boston POD

Cloud Solutions Architect

•	Developed and implemented strategic training programs related to CloudHealth product features and enhancements
•	Used Salesforce tasks with custom fields to track training engagements at a granular level to generate executive level views for key stakeholders
•	Created content, tools, and other materials for internal and external customer education and engagement including an e-learning solution
•	Scaled training offerings to better serve the needs of our global customers with around the clock service
•	Implemented an agile business process to continuously improve training and enablement programs and processes for a structured, repeatable, and scalable offering
•	Collaborated with internal teams (marketing, sales and engineering) and customers to evolve partner training
•	Designed, alpha/beta tested, and launched two certification programs with over 250 individuals certified within the first year.  Certifications included Platform Administrator - Associate, and Partner Platform Specialist.

Training Manager

Carbonite

Improved the customer support experience across all of our support centers through providing the knowledge necessary to produce and maintain excellent support staff through the following:

• Conducted technical training classes at all of Carbonite's domestic support centers
• Created and updated training materials as needed, including outlines, tests, PowerPoint presentations, and manuals
• Administered tests and assessments to evaluate product knowledge
• Monitored phone, email, chat, and remote interactions for quality assurance
• Coached and provided feedback to representatives on the quality of their work
• Wrote performance reports and evaluations on representative's individual quality
• Developed and implemented a sales training initiative across the customer and technical support channels

Senior Technical Trainer

PlumChoice Online PC Services

Worked with the other members of the training team to provide new and update existing training materials.   Primary responsibilities included the development and delivery of training programs for all users, the preparation and writing of training materials, and overall assistance supporting the training effort. 

•	Liaised with the IT department to roll out company wide training on a new internal phone system
•	Played a key part in maintaining a smooth delivery of training to over 90 new agents during the first 6 weeks from launch date of a new Maine location Center of Excellence, while getting a new trainer up to speed 
•	Worked with the other departments to create curriculum for new hire and update training

Technical Training Specialist II

Commonwealth of Massachusetts

•        Conducted classroom training, including workshops and webinars for New users on the Information System including claims payment, managed care, prior authorization, SCO/PACE, TPL
•        Assisted in the preparation, development and review of training materials, presentations, job aids, manuals and related instructional materials developed and issued by the New Project
•        Provided support to departments and act as a liaison during project implementation
•        Provided one-on-one training, coaching, and mentoring to staff during project implementation
•        Compiled and analyzed statistical data submitted by departments for training, evaluation and/or control purposes
•        Determined training requirements for new users
•        Determined appropriate strategies to use PACE Learning Management System (LMS) to load e-learning courses and track completion of courses by users

PC Application Trainer

Verizon

Delivered training for the following channels within National Distribution: Direct, Indirect, D2D, and Alternate Call Centers. Delivery utilized a blended learning approach incorporating Adult Learning Concepts to accommodate differences in learning styles in the following areas: 
•	Instructor lead training
•	Webinars
•	Train the Trainer events
•	Provide on the job training and coaching
•	Multi-media and web-based training
•	Administer training assessments
•	Event setup and breakdown

Regional Sales Trainer

BT Conferencing

•	Created effective curriculum for the operational group’s client services department including tools, procedures, and customer specific information
•	Organized an in session student guide used to assist training attendees in retaining knowledge gained during the training session.  This design has now been implemented into all training courses across all divisions of Operations training
•	Trained a tiered level of Web Conferencing support within the Client Services Operations Department
•	Responsible for training new hires on their job duties, evaluate, and sign off their competence to perform to the company standards
•	Updated training materials in compliance with updates in procedure or software
•	Assisted in training development and delivery of end-user trainings
•	Responsible for assessing and benchmarking employee knowledge of job duties and ability to perform to company expectations

Lead Trainer - Operations

•	Scheduled and monitored conference calls
•	Assisted clients with any questions or technical difficulties they had
•	Performed other side projects such as updating billing contact information, editing conference information, and filing booking forms
•	Help train new employees in the department
•	Assisted with hardware and software upgrades
•	Assisted with testing new applications and products

Conference Coordinator

BizLand.com, Inc

•	Resolved escalated support issues as well as first tier support issues
•	Implemented and maintained internal and external knowledgebase and training materials
•	Performed quality reviews on team members
•	Trained new hires in the department
•	Acted as a liaison between the IT group and System Administrators

Technical Support Team Leader

Many companies move to the cloud to take advantage of its pricing structure and its flexibility, then find themselves struggling with implementing their Cloud Center of Excellence.  It's my job to help you build, refine, adopt, and reinforce cloud management best practices for your business transformation into the cloud.

Solutions.

Moving from a post-sales world to a pre-sales one, I help bridge the gap between implementation and end-result best practices.  I will find your prospect's pain and show them how to alleviate it with your platform.

Do you have prospects that have pain?  Does your company solve a problem that some prospects don't even know they have?  Want to grow your customer base and bring in more revenue?

I will uncover the struggles of your prospect, demonstrate your solution, and lead your prospect to realizing you are exactly what they've been looking for.

Training.

Are you having onboarding problems?  Do your employees struggle getting up to speed, or do they feel unsupported?  Is information provided, but neither retained nor applied by your people?  Is there the effort and willingness to learn, only to hear the training wasn't fun or engaging? 

I will build engaging training programs so your employees increase their efficiency, widen their knowledge, enhance their productivity, and succeed in their roles.  No more awkward conversations for you or your team.


Specialties: solution selling, B2B SaaS, customer service, sales, technical support, instructional design, certification program creation

taplio

The Battle

Amine Aouragh

Greg O'Hare

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