Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Salesforce

Customer Success Manager

Senior Technical Account Manager

Principal Success Manager

RecruitMilitary

Senior Vice President, Enterprise Systems

Vice President, Enterprise Systems

Director of Sales Intelligence / Salesforce Administrator

Customer Support Manager, Strategic Accounts

National Account Executive / Strategic Account Executive

MBA Veterans

Bradley-Morris, LLC

Volt

Account Manager

Focus/FGW

Public Relations Account Manager

US Army

Squad leader in charge of conducting convoy security operations.

MOS 12C and 12B
OIF Veteran, 2005

Sergeant

Prior to my civilian career I served  six years in the military as a combat engineer. In 2005, I served as squad leader for a team conducting convoy security missions in Iraq. During the final few months of our deployment, I held the position of control center NCOIC at Abu Ghraib prison. 

After returning from deployment I finished my undergraduate degree in Public Relations at Northern Kentucky University. Shortly after graduating I received my first opportunity to work in human capital with RecruitMilitary. 

I was fortunate to connect with RecruitMilitary where I was provided a unique opportunity to learn a technology I'm passionate about in Salesforce and apply that knowledge to my passion for helping fellow veterans connect with meaningful opportunities. 

Currently I'm in a role with Salesforce where I help our customers leverage best practices and lessons learned to achieve success on the Salesforce platform. 

Specialties: Strategic communication; enterprise collaboration;  system management; vendor negotiation; organizational mapping; program process development and implementation; process improvement; marketing automation; public relations; employer branding; social/digital media; Salesforce administration; database marketing; CRM administration; sales; sales training;

Talmadge Zipperer

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The Battle

Amber Boaz

Talmadge Zipperer

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