Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Pathstone

Senior Associate, Salesforce

Crowe

Associate Salesforce Consultant

Guidehouse

Salesforce Consultant

Carl Marks Advisors

CRM Development Manager, Salesforce Administration 

EHE International

Own The Room

Where do top leaders (like Sheryl Sandberg and Reid Hoffman) turn when they need to take their communication skills to the next level?
 
At Own The Room, we work with executives and professionals in a range of industries (from tech, pharma and finance to engineering and entertainment), helping them connect better with their audience: whether they’re giving a keynote, running a meeting, or simply motivating their team.
 
We use a non-traditional, fun, interactive approach that is backed by a research-proven methodology.
 
Learn more at: owntheroom.com

Sales Coordinator & Salesforce Adminstrator 

Topsville Inc

Actively facilitate communication between Macy's private label and cross functional teams such as Production, Design, and Technical Design.
Closely monitor production schedules, purchase orders and delivery schedules.
Partner with internal business production to ensure adherence to production's time and action calendar deadlines.

Product and Sales Associate

Aden & Anais, Inc.

Responsible for the generation of leads for both brick and mortar and online retailers across the multi-channels of the business

Utilized eVista system to track to orders for over 600 wholesale accounts

Updated inventory reports and posted in sales CRM portal on daily basis

Managed the intake and assignment of all incoming retailer request emails/calls

Assisted the US boutique team of 7 sales managers in achieving monthly goal of $4 million dollars

Sales

The College Board

* Responsible for intake and scheduling of email campaigns, requiring an understanding of email campaign process from start to finish.
* Identify scheduling overlap issues, and work toward resolving them.
* Managed the organization of email assets and ensure assets are submitted on time for on time deployment.
* Dispatched work requests and create schedules for Email Production team.
* Provided reporting support

Email Resource Manager - Contract

Initiative

•	Helped build a traditional media plan with budgets over 30MM+, worked closely with consumer and media strategist and investment specialist to develop holistic communications plan
•	Used qualitative and quantitative research to develop consumer insights, role of channel and budget allocations
•	Compiled research and competitive data that was submitted to planning team and clients to ensure client is reaching target audience
•	Utilized syndicated sources/programs and master basic media math
•	Developed tactical components of client media campaigns, such as flowcharts, spreadsheets and budget summaries.

Associate Media Strategist

My passion is empowering users with technology through empathy. 
I’ve been featured on the official Salesforce Admin Podcast as well as pannelist at TDX and NYC World Tour. 
Certified Salesforce Administrator with a demonstrated history of working in the financial services industry. Skilled in Microsoft Word, Sales, Market Research, Management. Strong information technology professional with a Bachelor of Business Administration (BBA) focused in Marketing concentration Advertising and Promotions from Pace University.

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The Battle

Amber Boaz

Sasha Manford ☁️

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