Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Slalom

Senior Principal, Salesforce

PrimePay

Vice President, Service Strategy & Operations, Salesforce

Epic Games

Salesforce Platform Owner

Senior Manager, Salesforce Governance + Platform Health

Senior Manager, Salesforce Platform and Center of Excellence

Senior Manager, IT-Services & Agile Practice

- Manage the development and maintenance of Sales-focused applications at Red Hat
- Own the Salesforce.com platform for Red Hat
- Build strong relationships with business stakeholders to best understand and address needs
- Manage relationships with major vendors such as Salesforce.com, BigMachines, Kaltura

Senior Manager, IT-Sales

Manager, IT - Sales Force Automation

Product Owner

Raleighing

Founder/Owner

Lulu.com

Own Product and Project Management at Lulu.com.  Managed implementation, maturation, and scaling of Agile software development processes.

Director, Agile Project Management

Manage Lulu's agile software development processes.  Oversee product owner/manager team.  Lulu Studio Product Owner.  Manage Lulu's (incredible) engineering team.

Manager of Software Processes

Project Manager (ScrumMaster) for development of Community facet of Lulu.com website.

Scrum Master

Business Analyst

Service Delivery Manager

Manager, IT Help Desk

Business Analyst, IT

Technical Support, IT

After spending 10 years in the IT Services industry with IBM building strong project, team, and customer relationship skills, I decided to seek out a company with a culture and purpose I would find much more fulfilling.  Luckily I found Lulu which not only had a fun, laid-back work environment, but also was doing amazing things for people all over the world.  I also found a discipline, Agile software development, which built on my project management experience, but provided a much more exciting, much more effective, much more productive use of all the talents of technical teams.

Then I was fortunate enough to land at Red Hat, where I managed a team of skilled software developers, QA engineers, environment managers, application analysts, and business analysts who provide innovative solutions focused on sales.  Our primary platform was Salesforce.com which we implemented quite extensively.

Specialties: Agile software development, scrum, product management, project management, team management, Salesforce.com

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Amber Boaz

Chris Anderson

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