Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Melissa Jurkoic

At Benson Consulting Inc., my focus as COO is on driving operational excellence through strategic leadership and leveraging my expertise in software development and business strategy. A proven track record in the tech industry underpins our team's efforts to deliver innovative solutions that enhance the human experience across various sectors. 

Concurrently, as a co-founder of Diversify Thinking, I advocate for diversity and inclusion, channeling my passion into initiatives that create community and real change. Our work is dedicated to creating environments where a diversity of great minds can thrive and make impactful contributions to technology and society.

Chief Experience Officer

Thynk is a turnkey hospitality sales and operation solution powered by Salesforce, the world’s leading CRM. 
 
#AgileHospitality

Today I have the privilege of speaking on the “Staying Human in a Tech‑Driven World” panel at the UNH Women in Business  Conference. 

This conversation sits at the core of my work helping leaders and organizations navigate tech and AI with intention, responsibility and humanity. 

Technology is evolving fast, but our responsibility as leaders hasn’t changed. 

Human-centered innovation isn’t about resisting technology. It’s about designing systems, decisions and cultures where people remain at the center. Where authenticity is a strategic advantage.

Thank you to University of New Hampshire  for creating space for these conversations and for bringing together a community of women who are redefining what leadership looks like in a rapidly changing world.

Executive | Women in Tech Advocate | Mentor | EOS Integrator

Open article: Women in Business Conference: Authentic By Design by training.unh.edu

woman at conference and keynote speaker headshot

Women in Business Conference: Authentic By Design

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Amber Boaz

Melissa Jurkoic

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taplio

The Battle

Amber Boaz

Melissa Jurkoic

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Melissa Jurkoic's LinkedIn Performance

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Performance ScoreMelissa Jurkoic's LinkedIn Performance