Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

KlearLink

Chief Executive Officer

Oscar

Grew a Niche IT Recruiting office from 2 people during Covid in 2020 -> 20 people before exiting to start my own firm.

Practice Director

Leader of the Year Winner - 2022 Global Award

Head of Practice - Digital Transformation 

Senior Manager - Digital Transformation 

Manager and Lead Consultant for Digital Transformation team

- Tasked with opening up our Philadelphia office
- Manage a budget in excess of 3+ Million 
- Maintain a personal Billing Quota 
- Managing a team of 15 dedicated niche IT recruiters 
- 7x Consultant of the month winner in first 18 months of employment 
- 4x Manager of the month 
- Super Biller Trip earned in 1st year 
- First contract placement done within 5 weeks of starting
- Hunter mentality, always looking to build new relationships and constantly developing new business 
- Review and approve new contracts from perspective clients
- Track and manage team KPIs 
- Maintain fruitful relationships with some of the top Salesforce partners in the eco system 
- Lead monthly business reviews with each team member individually 
- Contract and Permanent Recruiting 
- Excellent market knowledge of the Salesforce recruiting space

Manager- Digital Transformation Recruitment

Nelson Frank

- Top Biller for the ServiceNow contracts team for 6+ months
- Excellent knowledge of the ServiceNow recruitment market
- Working closely with some of the top ServiceNow partners in the eco system to help find and retain top ServiceNow talent
- Consultant of the month winner
- 2x Lunch club winner
- Coach and Mentor a team of 3 dedicated 360 ServiceNow recruiters 
- Manage and track team KPIs via Salesforce 
- Constantly developing new business in the ServiceNow space

Senior Recruitment Consultant

Recruitment Consultant

Kreg Therapeutics

Business Development Representative

Stratagem Pictures LLC

Sales Representative

Suitable.co

Sales Intern

Roles we typically recruit for:  ServiceNow, Salesforce, Microsoft Dynamics and Workday 


Kyle Carson

Looking for a ServiceNow Architect for a great client of ours! 

Quick process, 100% remote, good pay and they are open to FTE or contractors. 

Someone who has a CTA is preferred but not required 

#KlearLink

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Engagements

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