Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Girikon

Salesforce Developer

Technology Mindz

Project: Architessa.
Responsibilities:-
- Salesforce Sales, Services Cloud.
- High-level Apex code, LWC.
- AppExchange Manage Packages.
- Classic to Lightning Migration.
- Salesforce.com Implementation.

CRM Landing

Projects: CNH Industrial | Pathward | Five9 | Topcon | HMC | APL | Newell Brands | CSOD | MindCrowd 
Responsibilities:
- Salesforce.com Implementation
- Salesforce Sales, Services, & Experience/Community Cloud
- DevOps, Bitbucket, Build Pipeline, CICD
- Apex Programming, Salesforce Lightning, JavaScript, LWC
- Force.com, Salesforce Development, Salesforce.com Consulting
- Digital Transformation, Agile methodology, Jira Align
- Technical Architecture, Business Analysis, Requirements Analysis
- Core Java, HTML5, CSS, Git, DBMS, OOPs, DSA, MVC Architecture
- Software Development Life Cycle, Cloud Computing
- Postman API, Integration, Web Services API, REST APIs, JSON, XML
- Microsoft Office, Microsoft Visual Studio Code
- SOQL, SOSL, Visualforce Pages, Test Class, Salesforce Flows, Asynchronous Apex
- Salesforce Triggers, Salesforce.com Administration, Apex Data Loader
- Customer Support and Onboarding.

7X Certified - Salesforce Developer as below:

- Designing and Implementing Scalable Solutions for Enhanced Customer Success.
- Work with clients and end-users to gather, understand, and define business requirements.
- We designed user-friendly solutions on the Salesforce.com platform.
- Work collaboratively with internal team members to design a solution that will meet the customer’s business requirements.
- Configure Sales Cloud, Service Cloud, Experience Cloud, and AppExchange Managed Packages.

Areas Of Expertise:

- Solution Design and Development
- Project and Program Management
- Requirements Analysis
- Requirements Elicitation & Documentation 
- Client Relationships & Success

Salesforce Certification:

- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified Administrator
- Salesforce Certified Associate
- Salesforce Certified AI Associate
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified AI Specialist

Salesforce Development:

- Salesforce Architecture
- Apex Triggers
- Apex Class
- Integration
- Lightning Web Component (LWC)
- Aura
- Visualforce Page 
- REST API
- Asynchronous Apex (Batch, Future, Schedule, Queueable)
- Test Class
- OOPS
- Debugging
- Troubleshooting Etc..

Salesforce Admin:

- Flows
- Process Builder
- Workflow Rule
- Validation Rule
- Object Schema
- Security Model
- Duplicate Rules
- Email-to-Case
- Web-to-Case
- Data Migration
- Knowledge Article
- OWD (Organization-Wide Defaults)
- Change Set
- Data Loader
- Data Import Wizard
- Profile
- Permission Set
- Sharing Rule

Salesforce Cloud:

- Sales Cloud
- Service Cloud
- Experience Cloud
- CPQ
- Finance Cloud
- Vlocity
- OmniStudio

Deployment Tools:

- CI/CD Pipeline - DevOps (Git, GitHub, BitBucket, MS Azure DevOps, Copado)

Web Technologies:

- JSON, XML, HTML5, CSS, JavaScript

Process and Methodologies:

- Agile methodology, JIRA, ServiceNow, Freshdesk, Azure DevOps Etc..

API Development:

- REST API, SOAP API, Bulk API 2.0

3rd Party Tools:

- Workbench
- Inspector
- MuleSoft Dataloader.Io Etc..

taplio

The Battle

Amber Boaz

Himanshu Garg ☁️

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