Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Appian Corporation

·	Established content strategies in conjunction with industry marketing teams and SEO analysts for pillar topics across content channels and formats to bolster thought leadership, boost top-of-funnel leads, and add to sales pipeline.
·	Developed thought leadership content assets including eBooks, white papers, infographics, and blogs to bolster top-of-funnel leads.
·	Worked with subject matter experts across multiple industries and topics including manufacturing, healthcare, supply chain, and environmental, social, and governance (ESG).

Content Marketing Manager

N-able

* Crafted strategic lead generation assets for content marketing including white papers, eBooks, and infographics.
 * Created content marketing strategy for seasonal cybersecurity initiatives including establishing content plans, developing assets, and gaining buy-in from key stakeholders.
* Established blog content strategy on cybersecurity from creating editorial calendars, writing, and working to help execute on SEO best practices.
* Developed thought leadership articles and blog posts for executives and brand initiatives.
* Created voice and tone for highly engaging, popular partner newsletter to help with strategic customer marketing initiatives with strong engagement.

Marketing Communications Manager

Freelance

* Wrote long-form assets in the cybersecurity and compliance space to help establish thought leadership for brands, including supporting the push for GDPR.
 * Wrote technical, marketing, and thought leadership content for multiple clients across multiple industries.

Copywriter

* Heavily involved with multiple rebrands including project management, content, and building consensus across global and international teams.
* Developed strategic page plans for LOGICnow website in line with SEO best practices in unison with the SEO team.
* Ran content audit of LOGICnow website and maintained sitemap to help plan and launch LOGICnow site from concept to launch.
* Wrote all copy for cross-channel marketing campaigns including email copy, social media, digital advertisements, and brand campaigns.
* Edited content from subject matter experts, freelancers, contractors, and agencies.

MaxPoint

* Wrote marketing materials across formats including advertorials, blog posts, case studies, conference and sales presentations, emails, event posters, digital advertisements, long-form evergreen content, print advertisements, video scripts, and web copy.
 * Worked with data scientists and product analytics to break down key industry trends and big data results into thought leadership articles.
 * Established and maintained strong working relationships with subject matter experts and stakeholders across the organization to match content needs with business objectives.
 * Contributed heavily to content strategy and marketing campaigns by suggesting, advocating, and executing on relevant long- and short-form content across technical and non-technical audiences.
 * Covered topics including digital advertising technology, sales tracking and measurement, artificial intelligence, machine learning, and big data.

Marketing Writer

Wireless Generation

* Managed documentation projects and fostered strong teamwork as scrum master in the Agile development process.
 * Wrote technical documentation for multiple technical and non-technical audiences including application administrators, system engineers, system operators, application developers, and application end users.
 * Provided focused critiques and editorial services for writers, engineers, and product owners across the organization.
 * Ensured documentation met quality standards before publication.

Technical Writer

* Developed and executed content strategy for the iContact help system, including planning documentation, developing schedules, writing content, editing content, and testing content for usability and readability.
* Influenced product management teams to improve the iContact help system including creating the first single-sourced instance of help that supported multiple versions of the iContact software.
Managed technical content and documentation projects across multiple departments 
* Trained multiple new writers in other departments. Training included (X)HTML, content management, minimalistic technical writing, requirements gathering, and editing.
 * Contributed to multiple large application design projects by performing requirements gathering, meeting facilitation, usability testing, and design critiques.

Technical Copywriter

Talented, strategic, and creative content marketer and writer with deep experience marketing across technology and SaaS spaces. Particularly adept at articulating technical, highly complex subjects to non-expert audiences. Extensive experience writing for marketing campaigns and long-form thought leadership pieces.

Contact:
Email: danielokeefe6@gmail.com
Phone: (919)412-0959

taplio

The Battle

Amber Boaz

Daniel O'Keefe

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?