Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Development Consulting Partners, LLC

Salesforce Consultant

MyPath 

Salesforce Analyst

●Oversaw the Salesforce implementation and data migration of a pre-NPSP Classic org to NPSP
●Leveraged product knowledge to perform gap analysis
●Worked closely with client to identify business requirements
●Encouraged adoption throughout the organization by advocating data integrity and leveraging   product knowledge to help users work more efficiently

Salesforce Consultant 

Our Youth Matter

Our Youth Matter (OYM) is a charitable organization dedicated to youth outreach through seminars, events, training and programs.

Salesforce Analyst 

WiserSpread

● Scoped, diagram & deliver technical design for Sales Cloud implementations 
● Managed projects by hitting milestone deliverables and completing tasks by target dates
● Designed Security model using Profiles, Roles & Permission sets to provide proper record visibility                
   to specific users
● Extended Salesforce standard functionality by Integrating third party applications
● Managed data migration using various tools for import

Opportunity Junction

Salesforce Administrator (Fellow)

JVS - San Francisco

● Built a custom application with Salesforce.com platform and AppExchange that solved time, resources, and tracking constraints for job applicant client.
● Mapped out and implemented solid security system with OWD, sharing rules, profile settings, and permission set design to translate client requirements into configuration.
● Utilized Data Loader and Import Wizard to clean and import data, executed automation techniques to streamline core processes, and defined effective dashboards.

Salesforce Administrator Trainee

One Legal

Process Analyst

Decade Software Company, LLC

●Analyzed government agencies business processes and suggested application solutions
●Communicated and interacted on a regular basis with appropriate stakeholders throughout the 
   projects
●Participated in regular progress reviews and meetings to discuss existing and potential  
   bottlenecks in the system and possible solutions with the development team
●Provided subject matter expertise and guidance
●Managed process changes / new feature enhancements; including gathering requirements; 
   creating business requirements, functional specifications, and user acceptance test scripts; 
   successfully obtained stakeholders sign-off; QA Testing/ Training
●Created and executed test cases, comparing expected results

Note: This company was brought by Accela, Inc. and has since been closed.

Business Analyst

●Facilitated sprint planning, daily meetings, retrospectives, stakeholder meetings, and software 
   demonstrations.
●Collaborated with Product Owner to clear backlog and manage the delivery of enhanced features.

Scrum Master

●Collaborated with the application developers and stakeholders (internal / external) to design  
   EnvisionConnect’s new user interfaces with emphasis in streamlining existing workflows and         
   usability
●Directed online conferences between external stakeholders to demonstrate interactive prototypes and extract their feedback
●Trained/Mentored new employees to meet design and requirement specifications

**Company has since been acquired by Accela, Inc.**

Application Designer

In two years, I went from learning about Salesforce at a temp job to becoming a certified Salesforce Professional and Oakland, CA community group leader. Even as an introvert, I know the power of stepping out of my comfort zone to prioritize networking and building relationships. It transformed my life and career. Now I am committed to supporting and empowering people stepping into tech and Salesforce for the first time. 

I am a Salesforce Consultant and customer advocate with 8+ years of experience leading cross-functional teams in software development and process improvement. I love working with customers to provide the best Salesforce solution and enable users to be more productive on the platform.

My experience includes, but not limited to the following:

Agile Development (Scrum)
Salesforce Implementations (Sales Cloud and Nonprofit Cloud)
Third party applications integrations, including Zapier
Change Management
Data Management
Project Management
Requirements Gathering
End-User Training
QA Testing
SQL, SOQL

taplio

The Battle

Amber Boaz

Cynthia Hill

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