Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Independent Salesforce Administrator 

Serve as dedicated Salesforce Administrator/Consultant for nonprofit and mission-driven organizations, providing end-to-end support across system configuration, user training, and automation.

◆ Implemented Salesforce solution using Sales Cloud, NPSP and AppExchange packages tailored to 
    organizational needs
◆ Analyzing and implementing Salesforce solutions across diverse business environments
◆ Configured Profile & Permission Sets to according to organizational hierarchy 
    requirements
◆ Manage multiple environments (Dev, QA, and Prod) and oversee sandbox testing and deployment
◆ Build and optimize automations using Flow, validation rules, and approval processes
◆ Develop and maintain custom fields, objects, record types, and layouts to support business 
    operations
◆ Perform data cleansing and deduplication using Apex Data Loader and SOQL queries
◆ Lead user onboarding and provide documentation and training to promote adoption
◆ Configuring custom objects, fields, record types, and page layouts tailored to business 
    requirements
◆ Coordinate deployments via change sets and support release management
◆ Collaborate with stakeholders to ensure alignment between technical solutions and business goals

Independent Salesforce Administrator/Consultant

Netradyne

• Managed user access and lifecycle, including onboarding and role updates
• Configured profiles, permission sets, and sharing rules for system security
• Developed automation using Flows and workflow rules to streamline operations
• Coordinated sandbox testing and production deployments using change sets
• Assisted with CPQ configurations, inlcuding product bundles and pricing logic

🏆 Key Contributions

🔷 Reduced ticket turnaround time by 30% through improved process documentation
🔷 Supported Lightning enablement, ensuring smooth transition and user adoption
🔷 Maintained high data quality across environments through proactive audits
🔷 Developed knowledge documentation to improve team efficiency and onboarding

Salesforce Administrator 

Deloitte

Intensive two-week program, instructed by Deloitte consultants, focusing on:
• Learning practical tips and tricks on how to begin a career in Salesforce consulting
• Crafting a visual elevator pitch
• Acing the Salesforce consulting case
• Networking with Deloitte ConsultantsIntensive two-week program, instructed by Deloitte consultants, focusing on: • Learning practical tips and tricks on how to begin a career in Salesforce consulting • Crafting a visual elevator pitch • Acing the Salesforce consulting case • Networking with Deloitte Consultants
Skills: Business Case Preparation · Time Management · Consulting · Agile Methodologies · Business Analysis

US Deloitte Salesforce Consulting Select (SCS)

Clicked

Clicked Deloitte Salesforce Consultant Quest
Clicked provides hands-on learning experiences and career-building coaching to explore and develop the necessary skills while working on real-company scenarios. 
Skills: User Stories | Personas | Business Processes | Application Lifecycle Management | Business Analysis | Salesforce.com 

▪ Defined more details about the engagement, prepared the required plans, aligning strategies, and 
 prepared the team
▪ Conducted stakeholder interviews to understand the business processes and requirements
▪ Developed user stories for each of the personas in the company and mapped the existing vs. conceptual 
 business processes
▪ Developed a Salesforce reference architecture diagram which shows the high-level overview of the 
 system’s design
▪ Created a project risk management plan which helped the team pause and look at our project plans with 
 a more critical perspective
▪ Created a Proof of Concept (POC)/Demonstration of our solution using a Salesforce Developer Org
▪ Created User Acceptance Testing or UAT Plan to test the acceptance criteria of the User Stories

Salesforce Consultant - Clicked Deloitte Salesfore Consultant Quest

Merivis

● Completed case studies /Super Badge on Business Administrator Specialist setup; Trailhead Ranger
● Completed ADX 201 training on the SFDC Customer Relationship Management (CRM) application for administrator certification

Merivis 

DPI Direct

Collaborated within a dynamic team of Customer Service professionals, delivering exceptional troubleshooting, problem-solving, and assistance to customers through telephone and email channels.
• Swiftly responded to customer inquiries, both via phone and email, providing comprehensive answers and devising effective solutions for any account-related issues.
• Efficiently utilized diverse computer programs to process, track, and convert customer orders, ensuring accurate and timely order management.
• Orchestrated seamless deliveries across various departments, ensuring the on-time provision of services by coordinating with Graphic Designers, Printing Production, and Shipping teams.
• Conducted thorough troubleshooting and investigation of order errors, proficiently identifying the root cause within specific departments and effectively liaising with the relevant teams to promptly resolve discrepancies.

Symbolic Designs

Experienced Project Manager Business Development specializing in the online e-commerce industry, with a focus on selling wall art. I possess a proven track record of streamlining operations and optimizing productivity through effective management strategies. As a leader, I excel in mentoring and fostering teamwork, driving professional development within my teams. By implementing targeted marketing strategies, I have successfully boosted growth and increased website traffic. I am skilled in negotiation, consistently securing favorable rates and achieving cost savings. With proficiency in Microsoft Excel and data aggregate software, I leverage data-driven insights to make informed business decisions.

Project Manager Business Development

Salesforce Professional | 3X Salesforce Certified | ⭐️⭐️Trailhead Ranger | Vet Spouse | Merivet | 15X Superbadges | Multilingual

I'm a Salesforce Administrator and functional consultant-in-training with 6 Salesforce certifications and hands-on experience supporting nonprofit and commercial clients. I specialize in configuring Salesforce solutions, documenting business requirements, and designing automation to drive adoption and impact.

Recently, I’ve supported mission-driven clients using Sales Cloud and NPSP, helping gather user stories, lead UAT, and optimize CRM workflows. I also have foundational hands-on experience with Salesforce CPQ (SteelBrick) from a large-scale environment, and I’m expanding my knowledge into Revenue and Experience Clouds.

I pivoted into Salesforce after a successful career in customer service, bringing with me strong communication skills, a passion for problem-solving, and a deep commitment to learning. I’m a proud member of the Salesforce Military community and a graduate of the Hiring Our Heroes Salesforce fellowship.

I’m actively growing my consulting skill set through Trailhead Superbadges, Slack-based learning communities, and real-world client engagements—and I’m excited to keep building forward in the Salesforce ecosystem.

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The Battle

Amber Boaz

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