Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

Amber Boaz

Round Rock ISD

Pre-K Teacher

•Provide for the instructional needs of students under the direction of the classroom teacher
•Responsible for assisting the teacher with daily classroom activities which may include preparing activities, assisting with independent study or leading small groups
•Assist in managing student behaviors in the classroom 
•Responsible for watching and assisting the students during lunch and being mindful of any allergies or restrictions
•Monitor the children on the playground and address any injuries or incidents that occur
•Assist in solving any conflicts children may have with one another in a positive manner

Educational Assistant

Flex Performance

• Manage and engage with all comments and messages on Instagram, an account with a following of over 24,000.

• Handle upwards of 75 direct messages daily, ensuring prompt and personalized responses. 

• Scheduling calls for Katelyn and her team, this involves navigating schedules, determining availability, and strategically allotting the appropriate time while accommodating other commitments on the calendar.

• Using Monday.com I keep tabs on lead generation, scheduled calls, and follow-ups. 

• Collaboration and teamwork are integral to this role, as evidenced by bi-weekly meetings with Katelyn and our team. During these sessions, we discuss new strategies and refine outreach scripts collaboratively.

Outreach & Marketing Lead

TourHero

•Manage day-to-day social media postings across multiple platforms (Instagram, TikTok, and LinkedIn). 

•Create high-quality and engaging content (photos and videos) to be posted on Instagram as feed posts and reels, along with videos to be posted on TikTok. Instagram posts are daily while TikTok is twice a week.

•Edit and modify content that's been assigned, then submit content to the correct persons for vetting and approval before posting.

•Outreach that involves responding to comments, answering direct messages, and interacting with posts the company has been tagged in.

•Execute social media campaigns that help drive traffic to designated platforms, along with the designated TourHero website. 

•Position requires efficiency in various applications such as Slack, Notion, Canva, and Google Spreadsheets.

•Create UTM codes for links posted on social media to keep track of where clicks and traffic are coming from, along with using UTM links for creating QR codes.

•Weekly meetings to check on progress and keep everyone on the same page.

•Keep up to date with trends across social media platforms.

Social Media Coordinator

•Created infographics, motivational posts, educational posts, etc. on Canva to post on my personal TourHero social media outreach account (2 posts per week)

•Interacted with followers, ‘CampusHeroes, and ’TourHeroes’ daily by responding to DMs, comments, etc. 

•Analyzed the company’s digital marketing plan and social media strategy, identifying any strategic weaknesses and made recommendations for improvement 

•Participated in community outreach to the target audience through Instagram, as well as finding ways to make real, genuine connections through social media

•Actively reached out to almost 400 potential clients

•Position required efficiency in various applications such as Slack, Notion, and Google Spreadsheets

Social Media Outreach

Hashtag Me Social

•Create monthly content calendars following the requirements given to me by the client (i.e. weekly requirements such as one sponsor post, 2-3 content posts, a holiday post)

•Dissect the client's publication, sifting through articles and finding priority content for social media posts

•Select bright and clean images from the publication, ensuring they're of the best quality before posting

•Create captions for each post that will be going out for the month, if necessary include contact details, and tag the correct accounts related (i.e. photography credits, tag sponsors, etc.)

•Use relevant hashtags to the content being posted and be aware of required hashtags from my client

•Utilize Facebook Creator Studio to draft all social media posts for Instagram and Facebook

•Create quick video slideshows and add logos to images using Canva

•Be aware of any requests made by my client that I need to complete in the monthly content, such as a Call To Action on any posts

Social Media Manager

Fangirls World Tour

With Fangirls: World Tour, I wrote articles for our website, from information relevant in the music industry to concert experiences. 

As a team, we often worked together to brainstorm ideas for content creation across social media platforms, podcast episodes, and articles. 

As one of the content creators for Fangirls: World Tour, I worked alongside others to create TikToks relevant to current events in the music industry and pop culture. There's a focus on using sounds and themes that are trending and using them to make relevant TikToks in regards to the music industry, this helps them receive more traffic.

Social Media Team Lead & Content Creator

TOORLY

TOORLY is a ground-breaking new way for fans to get involved in global touring. Request early access on toorly.com.

Social Media Team

Kiddie Korner Day Care

I was responsible for supervising, instructing, and teaching children. It was required that I organize and create lesson plans weekly. In my classroom, I created a safe and nurturing childcare environment for my class of 15 children ranging from ages 3 to 5 while collaborating with my aide. In the classroom I also created a fun and interactive environment planning activities that entertained and stimulated the children. 

At the beginning of the year and throughout I communicated and coordinated with parents to understand each child's specific needs and desires. Effectively interacted with and educated children working towards specific age-appropriate milestones (writing, letter recognition, etc.).

Three times a day, I administered meals and any medications specific to each child's restrictions or meal plans including lactose intolerance and nut intolerances.

Preschool Teacher

Assisted the head teacher with their group of children in ways such as helping the children with their workbooks (ABCs and 123s) or setting up activities and conducting them, oftentimes in small groups. In addition, I helped solve any conflict children may have with one another in a positive manner and provided positive reinforcement for good behavior. I was also responsible for getting food to the children and having knowledge about basic first aid care for when a child got injured. When working with younger children, it was required of me to change them when accidents occur. Age groups vary from toddlers to third grade.

Teacher's Aide

Prepared AM snack, lunch, and PM snack for 70+ children, cleaned dishes, organized utensils and food items in the kitchen along with the head cook. Also provided assistance for any teachers who did an activity involving food or utensils from the kitchen.

Kitchen Assistant

Truman State University

Led weekly group discussions and cultivated critical thinking within those groups. Assisted professor with brainstorming class activities and helped carry out those activities. Graded written assignments.

taplio

The Battle

Amber Boaz

Bethany Loscher

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