Lakeside Post Acute

Human Resources Director

SEGULA Technologies

Aerospace Recruiter

Menzies Aviation

Provides the best talent in the aviation industry by providing mentorship, transparency, and leadership.

Talent Acquisition Specialist

United Airlines

Administrative Coordinator

United Ground Express

Assisted with the set up of the Denver Hub at DIA as a new United Airlines sub-contractor.  Recruited for hourly and salaried janitorial staff. Conducted a mass onboarding of 430 new cabin cleaners. With 15-20 bew hires per class bi-weekly. Aided in New Hire orientations, processed I9s and W4s by Federal Deadlines. In charge of working with TSA and United States Immigration and Custom Department to correct and submit New Hire Custom Seal Applications. Maintained both hourly and salaried working time and corrected time clock errors in ADP Workforce Now, Tracked employee pto, and all facets of leaves of absence for all eligible employees. Assisted HR Manager with Union Grievances and Employee Relations.

Onboarding Specialist/Timekeeper 

Up North Aero - Aviation Maintenance Staffing Advocate

Conducted candidate sourcing for Aviation Maintenance candidates for over 50 requisitions across the United States bu utilizing ATS (Recruitee), Linkedin, Indeed, Referrals and Handshake. Pre-screened applicants, set up interviews with hiring managers of the client vendors,  created offer letters or called rejected candidates.  Provided an excellent candidate experience from the first point of contact to their first month with the company! Provide Excellent Customer Service!

Senior National Contract Recruiter

CommutAir dba United Express

Started as an Administrative assistant to the Base Manager assisting with maintaining the office and 15 aircraft mechanics. Processed and maintained bi-weekly payroll for all staff, provided benefits administration, and set up a Time and Attendance policy and procedure manual for the Denver staff.  Was promoted within the first few weeks of hire  to HR Coordinator, assisting with the recruitment, onboarding (i-9s, W4s, and new hire paperwork), background check administration, and both fingerprinting for the company, as well as the DIA Authorized Signatory, scheduled candidates for the airport security badging threat assesments for pilots, base flight attendants, and aviation maintenance staff.  Was appointed the overall human resource liasion between Denver employees and the corporate office in Ohio.

Onboarding Specialist/Administrative Assistant

HAYS Recruiting USA 

Recruiting Analyst and Staffing Agency Headhunter, provided sourcing for Call Center Custome Service Representatives for Metlife (East Coast) via boolean searches, Linkedin Recruiter, Zip Recruiter, Indeed, and candidate referrals. Conducted pre- screens, scheduled candidates with Metlife Hiring Managers for 2nd interviews, and produced offer letter to chosen candidates, and connected rejected candidates with feedback.

Recruitment Analyst

PrimeFlight Aviation Services

Promoted to the title of HR Generalist/Office Manager, as well as HR Liasion between 450 hourly and salaried employees and the Tennessee Corporate Office. Conducted New Hire Orientations biweekly and followed I9 Federal Guidelines, Processed, maintained, and corrected missed or incorrect timeclock punches for bi-weekly payroll using Kronos Time Software
Appointed Authorized Signatory for DIA Badging Security for tracking and maintaining Airport security SIDA badges for the company.  Assisted employees with the Benefit Re-enrollment process annually for all employees, Tracked and maintained employee safety training records to prepare for FAA and Customs Compliance Audits.  Wrote up Safety Violation claims, conducted employee relation investigations, disciplinary actions, terminations, researched unemployment claims, and Assisted Corporate Office with annual performance plans, reviews and potentional raises.
Coached/Mentored Management on Leadership Best Practices, Produced Monthly, Seasonal, and Holiday Events for employee morale.
 Other general Office duties as needed (Office supply order, copy machineaintence).

HR Generalist/Office Manager

Assisted Recruiting Department of one full cycle recruiter, with candidate sourcing via Indeed, Candidate Referrals, and Outside Community Centers and Resources. Provided high-volume, full-cycle Recruitment for both hourly and salaried employees and provided a smooth hiring process from first point of contact to first month of hire. Kept an open pipeline of eligible candidates via MS Excel for high turnover positions, conducted bi-weekly onboarding for all uniforms and new hire paperwork.  

Was promoted to Hub HR Generalist/Senior Recruiter after four months.

Administrative Assistant

T-Mobile

Assisted customers in a call center environment with financial concerns payment and overall customer service.

Financial Services Representative

My philosophy  throughout my career has always been, "Motivate the front line, provide transparency which keeps a happy staff. In turn will provide profitable successes to all in the workplace!" WIN/WIN!

My current successes in the Human Resource field has been due to my passion for a GREAT experience for employees and leaders has allowed me to achieve high company results for eight years.

I am very vested in my Human Resource Management career, and to meet and exceed my own set of professional and company goals is my biggest motivator!

 


⚘️Sending Positive and Cheery Vibes⚘️

Amanda C.

Management Advocate & Training Consultants - SLLC

Leveraging vast successful executive experience in training and development, leadership, human resource management, and talent development that drives operational excellence. I help corporations improve talent, teams, and processes by applying proven training, leadership, human resource management, operations, change management, and organizational development practices.  
* Delivered data migration project ahead of schedule, imported and exported large data sets, assisted in training satellite food bank leaders, analyzed reports, created reports, and led technical support interaction with cloud-based software provider. * Delivered detailed reporting, analysis, plans, and strategy to board members and ownership.
* Consulted on M&A, P&L, cost control, inventory, and strategic planning that resulted in significant risk mitigation. 
> W-2 Director of Human Resources 
*Highly successful Executive Leadership, leading by example in this role allows an opportunity to support a rapidly growing Eyecare Business. Utilizing my SHRM-SCP and Strategic Leadership skills to drive, Process, HRS, Talent Development, Talent Acquisition, and HRM strategies and tactics that improve overall performance. 
* Improved reporting by 100%. Created and developed actionable data reports for owners that will support growth to 7 Centers by 2024.
* Streamlined HRS by reducing the number of platforms in half. Savings TBD. 
* Improved HRM compliance by 100% within the first two weeks in the role. 
> Developed employee recognition programs to increase engagement and satisfaction. KPI and Metrics TBD.
* Eliminated redundancy and manual steps in the Performance Appraisal process. 
* Organizing HRS platforms for optimal results. 
* Collaboration with owners on Benefits and Compensation that improve employee satisfaction and reduce costs.

Check out my LinkedIn Page, New Website, and LinkedIn Profile to learn how I can help you reach a higher level of success.

Principal Management Consultant: Training and Development; Human Resources; Operations

Highly successful Executive Leadership, leading by example in this role allows an opportunity to support a rapidly growing Eyecare Business. Utilizing my SHRM-SCP and Strategic Leadership skills to drive, Process, HRS, Talent Development, Talent Acquisition, and HRM strategies and tactics that improve overall performance. 
> Improved reporting by 100%. Created and developed actionable data reports for owners that will support growth to 7 Centers by 2024.
> Streamlined HRS by reducing the number of platforms in half. Savings TBD. 
> Improved HRM compliance by 100% within the first two weeks in the role. 
> Developed employee recognition programs to increase engagement and satisfaction. KPI and Metrics TBD.
> Eliminated redundancy and manual steps in the Performance Appraisal process. 
> Organizing HRS platforms for optimal results. 
> Collaboration with owners on Benefits and Compensation that improve employee satisfaction and reduce costs.

Roosevelt University

Bringing extensive successful corporate experience in Executive Leadership and Management to students at Roosevelt University. 
* Capstone Human Resource Management.
* Graduate Performance Management and Improvement Courses. Lecturing and Guest Speaking to 12 - 20 Adult Learners on real-life HRM scenarios, HRM Process, and SHRM referenced guidelines. 
* Leading Organizational Development and Change best practices based on experience and results. Weaving in Experiential Learning to the course curriculum. 
 

Adjunct Professor of Management, Walter E. Heller College of Business - Roosevelt University

Sagegreenlife

Lead all service and maintenance professionals, including vendor partners. Responsibility for Field Services Operations, Training, P&L, and establishing new regions; developing, implementing, and executing plans for growth; building internal capabilities and acquiring third-party service providers to improve capability. 
* Improved service delivery of third-party service providers by 35% through accountability and ownership
* Increased revenue capitalization by 38% through turning free to fee strategy
* Developed operational excellence, field management, integrated and transitioned service management systems, built reporting, analyzed data, and trained service manager. 
* Delivered extraordinarily successful results on detailed 30-60-90-180 business plans

Sagegreenlife designed, manufactured, and serviced vertical live walls.

Vice President of Field Services (COVID-19/ABC Disolved)

Ricoh USA, Inc.

Provided executive leadership to field services, training, warehouse, and distribution. Demonstrated experience and skill to exceed the company’s expectations on service delivery. Capitalized on consolidations, growth opportunities, reduced costs, and improved margins. 
* Improved NPS by 7.5% to 92.5% in first 90 days, productivity by 10%, training to 92%, talent acquisition and development; developed change management program; optimized processes, reporting, and analysis that drove results.
* Contributed to achieving RFG Circle of Excellence

Executive Director of Services, Ricoh Family Group Dealer

Led operations, talent acquisition, talent development, and service delivery. Provided expert leadership to 8 managers, 1 operations manager, and 129 field technicians. Provided expert training and coaching; delivered performance evaluation and performance management; increased recognition. Managed P&L, including cost control and reduction. Led national projects in leadership development, safety, and job descriptions with roles and responsibilities; improved leadership competencies through change management, training, coaching, and mentoring; delivered top tier results. 
* Improved training compliance and percentage trained by developing action plans that drove improved results to 89.6% overall.
* Established reputation by continuously exceeding goals across the entire range of business metrics in collaboration with the team.
* Drove performance improvement that exceeded training compliance, wherein 89% of commercial and 92% production technicians were successfully trained. 
* Achieved stack ranking of #1 within the country in the first 4 months of employment through change management, manager performance improvement; management process and training; performance management and talent development.
* Initiated best practices in service delivery, which resulted in attainment of #1 region stack ranking for 3 consecutive months.
* Led and implemented national safety training initiatives that cut work-related injuries by 1.6%, saving $2.4M in related costs.

Director of Technology Services

Pitney Bowes

Held leadership role for 8 directors, 38 managers, and 1,200 field technicians. Worked closely and collaboratively with all levels of leadership; led across multiple business units to drive success through business intelligence, data, analysis, and reporting. Expertly integrated outside acquisitions into the company’s core businesses. Collaborated with national human resources, legal, and talent development on training, policy, process, compliance, safety, and quality projects. Directed the national organization of authorized third-party service providers to achieve cost reduction and performance improvement.
* Increased overall performance and reduced costs through highly effective training, policy, processes, procedures, and compliance.
* Reduced work-related injuries by 2.8%, a savings of $1.6M.
* Led key efforts that improved customer satisfaction from 86% to 92.1%, which was considered as the highest year-to-date. 
* Held leadership role and expanded duties that contributed to overall organizational growth such as: Enterprise Management Development Training (led Enterprise Safety Program and reduced logistics costs by $2.8M), Change Management (improved productivity by 50% from 2.5 to 3.78 calls per day), Operational Excellence (enhanced response and resolution time, first time fix, callbacks, completed calls, and parts management through best practices, process improvements, and performance management).

National Special Projects/Operations Manager

Twice held full accountability in leading 37+ non-exempt and 8+ exempt employees, as well as 2 supervisors, while remotely managing service manager with 17+ direct reports. Originally held from 2003-2008, then requested to return from 2009-2011 to maintained proactive participation in numerous national/local special assignments. Led hiring, training, employee development, performance evaluation, team building, installation and field service, and territory design. Established and cultivated work relationships with internal/external customers. 
* Obtained exceeds and distinguished ratings during annual performance evaluation through complete rollout of service management system, Siebel analytics reporting, performance appraisal, and national district standards development. 
* Demonstrated excellent skills in consistently meeting and/or exceeding maintenance, parts, labor, professional services, and multivendor services revenue goal valued at $16M.
* Cut logistics costs $2.8M by new incentive & penalty program, standardized contracts, and consolidated providers in new national model.
* Acted as the driving force behind the attainment of highest business results with 4.79 employee engagement score.
* Built high-performing teams through relentless pursuit of continuous improvement and sustainability.

District Director of Services

Took charge and led all business operations; developed processes, procedures, best practices, SOP; daily communications with executive management on the identification of potential challenges and provided key insights on necessary actions. Closely monitored and identified critical business trends. Gathered necessary data to track and accomplish program objectives within the allotted time frame and budget. Facilitated keen evaluation of all procedures and processes, while applying appropriate recommendations and modifications. Assumed full responsibility in managing four systems engineers, 6 technical specialists, 6 district support specialists, warehouse and distribution centers, 
* Created and executed operational processes and best practices that increased response and resolution time, first time fix, and callbacks; decreased costs by more than $2M; consolidated operations; reduced headcount; improved productivity.

Area Business Manager, Services 

Managed eleven non-exempt service, two technical sales consultants, and four systems engineers achieving top tier results. Responsible for all hiring, training, employee development and engagement; performance management, $11 million service revenue generation; complete P&L management. Accountable for $6 – $8 million Systems Sales; $1 – $2 million Professional Services; Systems Installation Process 
●	Exceeded Professional Service revenue at 120% of quota
●	Achieved Area FSM of the year
●	 Performance Appraisal Development team
●	Improved sales and service relationships to all-time highs
●	Reached operational excellence and awards; P&L effectiveness

System/Solutions, Field, & Location Manager

I am a principal management consultant at Management Advocate and Training Consultants (MATC), a firm that helps corporations improve talent, teams, and processes. I have over 25 years of executive experience in training and development, human resource management, and operations, and I hold a SHRM-SCP credential, a master's degree in training and development, and a bachelor's degree in organizational leadership.

My mission is to leverage proven practices and methodologies to deliver data-driven solutions that drive operational excellence, organizational growth, and performance improvement. I have successfully led and executed projects in data migration, HR compliance, employee recognition, and reporting and analysis for clients in various industries. I have also designed and delivered peer-beating training programs in leadership, technical, and performance management. I am passionate about empowering and developing people, fostering collaboration, and creating positive change.

taplio

The Battle

Amanda C.

Martin Cordello, M.A.T.D, SHRM-SCP

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