Lantern

I partner with benefits consultant and benefits leaders at self-funded companies to tackle their toughest challenges, including rising healthcare costs, employee dissatisfaction, and complex benefits administration. By leveraging Lantern's innovative solutions, I help organizations reduce costs, improve employee engagement, and simplify processes, all while delivering measurable results.

Drawing on my experience in healthcare, I offer a unique perspective that allows me to align Lantern’s offerings with the specific needs of my prospective clients. My goal is to build lasting relationships and create strategies that drive better outcomes for companies and their employees.

Vice President of Sales

DirectShifts

AI driven technology connecting hospitals with local clinicians to support on demand staffing needs. 
Developed commercial and growth strategy for the Texas hospital and health system market, identifying 8 target markets equaling over $10 million in total accessible market.
Owned full sales cycle, from prospecting to close, with initial cold outreach including cold calls, emails, and LinkedIn campaigns to hospital C-level executives, resulting in over $900k new logo sales pipeline during first 4 months.
Partnered with marketing to develop market specific campaigns leading to a 75% increase in inbound leads.
Championed Salesforce design and adoption throughout commercial team and engineered the framework for capturing sales activity and revenue forecasting,

Commercial Strategy and Sales

Relatient

Relatient is patient engagement software, specifically designed for healthcare organizations. It automates communication tasks like appointment reminders, scheduling, billing, and surveys, streamlining patient interactions to improve overall engagement and efficiency.

Created and pioneered account upsell and retention strategies across enterprise health system accounts, resulting in 110% quota attainment equaling $3.2M in annual recurring revenue.
Led complex upsell deals and served as the internal “quarterback” amongst technical implementation, customer success, support, and product teams generating over $1 million in pipeline generation.
Leveraged business intelligence data (PowerBI, Tableau) to identify $2 million in additional billable revenue, developed capture strategy, and led initiative to scale project across the entire existing customer base.

Enterprise Account Executive

IPD Analytics

IPD Analytics delivers expert insights on pharmaceutical trends, drug pricing, and patent risks, helping healthcare organizations make informed, cost-effective decisions and stay ahead of industry changes.
Hunter/Farmer role, responsible for aggressive account growth across Fortune 500 health system,
health plan, and PBM accounts, consistently overachieving a $4 million quota across 4 years.
Successfully launched 3 new products within territory resulting in $800k in net new revenue.
Led aggressive price increase and term negotiations with Fortune 100 healthcare companies
securing over $5 million in contracted revenue.

The Advisory Board Company

Successfully completed an industry gold standard sales training process centered around Miller
Heimann and Challenger Sales methodologies.
Met with over 350 higher education executives generating over $1 million in new logo revenue
across 5 quarters.
Managed a team of 2 sales development associates, overseeing onboarding, product and role
training, territory planning, and performance reviews.

Territory Sales Executive

Partnered with Health System executives to identify cost containment and quality improvement
opportunities through the Crimson SaaS technology, recommended best practice strategies,
oversaw action plan completion, and measurement of ROI. This resulted in a consistent 90%
renewal rate and over $20 million in documented ROI.
Led team of technical business analysts through technical implementation, EHR integration, user
acceptance testing, and ongoing maintenance of the client’s platform.
Engineered and led technology platform demonstrations and training during customer
onboarding and throughout lifecycle.
Authored industry leading case studies, capturing vivid insight into the challenges and key
strategies implemented and value seen through use of the Crimson platform.

Client Success Manager

Senior Associate, Client Success

North Texas Specialty Physicians

•	Developed and provided analyses of area post-acute care providers on quality and utilization metrics to aid in expansion of preferred provider network for Plus ACO, one of the first Medicare Pioneer accountable care organizations
•	Managed the planning and operations of an ACO committee from conception including developing a board approved charter, budget, and timeline that served as the operational map for the 2013 term
•	Established recruitment strategies and standards to obtain committee members with a 90% success rate
•	Project manager for various ACO functions, such as establishing relationships with area post-acute care providers, preparing data to report utilization and quality metrics at board, medical management, and finance committee meetings 
•	Prospected, interviewed, and trained new staff

Strategy Analyst

Graduate administrative intern for Plus, a Medicare Pioneer accountable care organization (ACO), which is a partnership between NTSP and Texas Health Resources.

•	Responsible for the planning and development of an ACO patient advisory committee
•	Managed the development of policies and procedures in collaboration with each ACO functional department 
•	Developed processes for identifying preferred providers within post-acute care

Graduate Student Intern

Texas Health Resources

Performed in the role of admitting patients for their inpatient, outpatient, and Emergency Department visits; responsibilities included: checking and verifying insurance and eligibility and managing patient accounts to be in compliance with hospital and government standards
Delivered satisfactory customer service to improve overall patient satisfaction scores as recognized by management

Admissions Specialist

Hi there! I'm passionate about transforming how healthcare is paid for and making it more affordable. At Lantern, I help companies give their employees access to high quality, affordable specialty care.

My approach is all about being authentic, curious, and genuinely caring. Building trust and long-lasting relationships with benefits leaders who are tackling the challenges of healthcare costs is what I do best.

Outside of work, I’m an advocate for mental health awareness, neurodiversity, and work-life balance. I've had my share of ups and downs, including a tough period of unemployment, which taught me resilience and self-awareness. These experiences drive my passion for creating supportive, employee-centric cultures.

Let’s connect and explore how we can make a real impact in healthcare and workplace well-being. Always open to meaningful conversations and new ideas.

Alyssa Riley, MHA

Today is my first day at Mercer.



If the last few months taught me anything, it’s this: authenticity opens doors you didn’t even know existed.

I was laid off. I shared openly about it. I listened to my gut. I trusted that the dots would connect — and they did. In ways I could never have planned.

Today is a fresh start, and I’m walking into it with gratitude, clarity, and a whole lot of excitement.

Principal @ Mercer | I solve complex healthcare and employee benefits problems by understanding people first.

Next chapter loading.


Some seasons break you in ways you do not expect. Others quietly rebuild you. This one did both, and it changed me.


👉🏼 I am grateful to share that I will be joining Mercer as a Principal on the Health and Benefits team, based in Dallas.


It is the kind of strategic, consultative work that has always felt right to me. What makes this step feel so aligned is stepping into a firm with a strong foundation and a thoughtful, modern way of working. The people, the structure, and the systems already in place create room for depth, clarity, and real impact. It feels like the environment I have been growing toward without always realizing it.

Losing my job this fall shook me more than I expected. There were moments of hope and moments that felt heavy. But this job search felt different. Not easier, just… right. Like something was finally clicking into place. Like timing I could not control was working in my favor.

When I look back, I can see that nothing about this came out of nowhere. It was shaped by the work I have put in over the last two years. Getting honest about my strengths. Owning the value I bring. Showing up with intention for clients, prospects, colleagues, friends, and my family. The quiet consistency. The growth I barely noticed in the moment. All of it mattered.

I am proud of myself. I am grateful. And I am still taking in how quickly everything came together once it aligned.

I also have a few weeks before my start date, and I am thankful for the space to slow down and be present with my family. This time feels like a gift before a new beginning.

Thank you to everyone who supported me in ways big and small. Your encouragement meant more than you know.

If you are in a season that feels uncertain or heavy, please hear this. You are not behind. You are not lost. You are becoming.

Here is to alignment, right timing, and stepping into what comes next with intention.

Not a bad way to spend Day 2 at Mercer! Loved learning about CulinaryCare’s cause, the wonderful meal at Nick and Sam’s, and a fun and hilarious team building experience Top Chef style! Massive thank you to UnitedHealthcare for hosting this fabulous event!!

What an inspiring afternoon supporting Culinary Care , an organization that delivers meals — and moments of comfort — to those going through cancer treatments. 💛

Huge shoutout to UnitedHealth Group for sponsoring today’s event at Nick & Sam's Steakhouse , and to all our fellow consultants across the marketplace who showed up in such a big way.

And… proud moment: the Mercer Dallas team took home the win! 🏆
Always grateful to be part of a team that leads with heart and shows up for our community. ♥️

Team Mercer:

Jennifer Bryson Barbara Gladden Jenna Lowenberg, SHRM-CP Steven Watson Victoria Burke Alyssa Riley, MHA Riana Pinto Sean Terwilliger Will Jones Andrew Canaway

Preparing for a new role with ADHD looks like:

- 47 open tabs
- 12 podcast episodes on “how to work a room”
- 6 on “how to stop being awkward”
- 3 on “psychology of likeability”
- voice notes I recorded that literally say “remember to breathe before talking” and “EYE CONTACT”
- ChatGPT prompts like: “why do I hate eye contact?” and “small talk ideas”

Is it chaotic?
Absolutely.

Is this genuinely how I prepare for things?
Also yes.

But here’s the truth:
My brain might not do linear, but it does depth.
And somehow, the chaos always turns into clarity right when I need it and I kinda love it.

How to get your drugs for cheap when you don’t have insurance…

Just ask. 


Y’all know what’s crazy… we had a short gap of no coverage during my unemployment and of course my kids got sick and needed meds.

CVS quoted me $75 for a generic drug. I asked if they had a discount… and what do you know they did. Brought the cost down to $15!!!! 🤯🤦🏻‍♀️

My question though is WHAT IF I HAD NOT ASKED?!

My quirky trait is my absolute inability to half ass anything… even my 4 year old’s homework 🤣🤷🏻‍♀️

If you want something you can use today to communicate better and feel more confident… listen to this podcast by Mel Robbins.


Tactical. Psychological. Actionable.
SUCH a good episode.

🎧

Open article: The Mel Robbins Podcast by podcasts.apple.com

Call of the Sea

Assist in policy, governance, fundraising, communications, strategic planning, and program development.

Member Board of Directors

Call of the Sea provides outstanding sailing and seafaring experiences for youth and adults. Its mission is to provide inclusive and equitable access to on-the-water, science-based, experiential educational programs that foster the connection to watersheds, ocean environments & nautical heritage. It provides these trainings on two impressive wooden sailing vessels, the brigantine Matthew Turner and the schooner Seaward.

During  the ten months I worked on this assignment, I hired both an Education Manager and a Director of Advancement, and reduced spending by several thousand dollars while revenue increased by more than 15%. I also helped stage the Call of the Sea's most effective fundraising event ever, the Gala40 Celebration, held at the Corinthian Yacht Club in Tiburon.

Finally, I concluded the year by leading the in-house effort to recruit and hire Call of the Sea's permanent Executive Director, Carla Thorson, who will lead the organization to new heights.

Interim Executive Director

ImmersivEdge Advisors

Providing interim leadership, transition planning, leadership coaching, Executive recruiting, operations assistance and MarCom for Nonprofit organizations and Social Enterprises.

The ImmersivEdge Mission
To help nonprofit leaders achieve clarity and make the best decisions regarding leadership transition, operations, fundraising, MarCom, and executive coaching.

How We Meet Your Needs
Your organization's success, and its impact, depend on understanding the community and your stakeholders, having the right people in the right jobs, especially on your leadership team, having and  executing a clear and cohesive business plan, optimizing fundraising, communicating clearly and accurately, and executing efficiently. We assist in all of these areas.

What We Uniquely Offer You
With decades of experience in every aspect of Nonprofit operations, we help you and your organization succeed. We also offer assistance in the use of AI to streamline operations.

Founder and CEO

Tech Exchange

One of California's leading nonprofit computer refurbishers and distributors. Tech Exchange provides computers and access to the internet to tens of thousands of Bay Area students and low-income families.

I helped the post-pandemic transition, including developing a new budget, leading the search for a new, permanent Executive Director, who was hired in November '22. Finally, I helped to prepare the organization to leave fiscal sponsorship.

I also helped the leadership team reorganize the Org Chart to fit the changed mission, while reducing spending by several million dollars without laying off any staff, increasing earned revenue, and supporting an increase in donated revenue.

Jack London District Association

The Jack London District Association (JLDA) represents the residents and businesses of the area in their dealings with the city government, police department, developers, and others. We currently speak for about 5,000 constituents, and have been instrumental in shaping the development of the historic Jack London District in Oakland. I provide leadership to this organization, having served as president since 2006. Visit www.JLDA.org for more information.

Board of Directors

EAST BAY DEPOT FOR CREATIVE REUSE, INC.

Providing leadership to exit COVID-forced shutdown, including hiring new staff, assisting in the selection of a new, permanent Executive Director, increasing donations, and developing a reopening plan, COVID precautions, and related staff training.  Created and executed a new communications strategy with customers, including a detailed survey of their interests and concerns post-pandemic. Assisted in hiring a permanent Executive Director. Also represented the organization in successfully navigating a complaint by a former employee to the National Labor Relations Board.

Greenlight Insights

Helped to lead a team of great analysts as we made sense of the xR industry and provided market insights. 

Greenlight provides more than 50 important reports annually and produces the xRS Week conference in San Francisco. xrsweek.com

Chief Analyst

CyberEdge Information Services

Providing strategic marketing and management services to high-tech, medical technology, and non-profit organizations. We serve clients in mission-driven organizations, advanced graphics, virtual and augmented reality, and other fields.

We provide marketing consulting, market research, advertising, branding, white papers, graphic design, trade show planning, internet marketing, and other services that help organizations succeed.

Ben Delaney has written hundreds of articles on social enterprise, and technology and its impact on society. He has been published frequently in the IEEE magazines "Computer Graphics & Applications" and "MultiMedia", as well as "Computer Graphics World". He is an internationally recognized speaker on xR and the future and impact of technology. His background includes research, systems analysis, programming, industrial design, publishing, training, and more.

Contact us to discuss your requirements. Our ideas are very creative while based on proven techniques and bottom-line accountability.

Founder & CEO

SCRAP

Since 1976, SCRAP has diverted more than 10 million pounds of usable materials from landfills and made them available to art teachers, students, artists and makers. 

At SCRAP, I raised over $200,000 of new funding, including 3 consecutive record-setting annual appeals. Reduced the deficit by 75%, and implemented SalesForce. Increased our impact by serving more than 800 teachers each year, a 50% increase.

www.SCRAP-SF.org, www.facebook.com/SCRAPSF

Executive Director

Social Enterprise Alliance, Bay Area

- Providing resources and connections to Bay Area social enterprises and S.F. Chapter members 
- Being the go-to resource for those involved in Bay Area social enterprise
- Supporting advocacy for social enterprise
- Providing policy direction and leadership to governments regarding social enterprises

Board of Directors, Member at Large

International Toy Museum

The International Toy Museum is in startup mode, and is eager to meet collectors, educators, designers, manufacturers and others who are involved with toys. We believe that toys are important tools for children's learning and that good toys help children grow into good adults. 

We intend to to exhibit toys from many cultures and time, as well as provide educational experiences, research opportunities, play spaces, and other exciting activities for, with, and about toys.

We have completed our business plan and seeking collections and founding funders. 

www.internationaltoymuseum.org

I provide Interim Leadership and Leadership Coaching, as well as strategic planning, communications, development services and executive recruiting to nonprofit organizations.

My years as a serial entrepreneur and business executive enable me to quickly identify opportunities and impediments, and help nonprofit leaders develop effective plans. I have worked on projects in more than a dozen countries.

I have received multiple awards for marketing, design, and writing. I authored an award-winning book on marketing, 'Ben Delaney's Nonprofit Marketing Handbook,' now in its second edition. I have made dozens of presentation on three continents, have been cited in newspapers and magazines around the world, and make frequent appearances on television and radio.

My background includes substantial market research and impact measurement experience, including conducting public and proprietary market research and writing accessible reports on this research. I have worked extensively in technology, with a focus on virtual and augmented reality, but now focus on the nonprofit sector. In nonprofits, I focus on transition management, AI for nonprofits and Social Enterprise.

I have been working in computer graphics since the 1980's, and am considered a pioneer in the virtual realty sector. I was editor and publisher of the voice of the industry, 'CyberEdge Journal,' and chief analyst and author of the highly respected annual report, 'The Market for Visual Simulation/Virtual Reality Systems,' which was published annually in the early 2000's. I have hundreds of articles in print and authored the five-star rated book, 'Virtual Reality 1.0 – the 90's.'

My recent experience includes roles as Executive Director, Interim Executive Director, CEO of a nonprofit social enterprise, and Chief Analyst at a leading technology-focused market research company.

I am a proud member of Bay Area Interim Executive Directors, https://bayareainterims.com

I look forward to helping you and your organization succeed.

taplio

The Battle

Alyssa Riley, MHA

Ben Delaney

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