Alina Vandenberghe

Co-founder & co-Ceo @Chili Piper 🔥 🌶 Here I talk about lessons I learned to jumpstart my career from an intern to SVP. And to grow a company from 0 to almost 1 Bn

Started my own company before high school to pay for my own education. Sold lipstick and my tech skills. Decided to do a master in computer science because make-up was a low margin business

Went on to create first mobile products with millions of users for Thomson Reuters, Bloomberg, Pearson. Some of them went to be keynoted on stage by Steve Jobs 

The past ten years have got me back to entrepreneurship and it fits me like a glove. I founded Chili Piper - the demand conversion platform that doubles inbound conversion rates for cool companies like Spotify, Airbnb, Snapchat, Shopify and thousands others. Recently gone through a financial transaction that got us close to a billion dollar valuation 

On LinkedIn I write about lessons I learned as a woman & mom entrepreneur and hope to help others find their own giants within to prevail in their lives at work  

Co-Founder & Co-CEO

Chili Piper is the most advanced routing and scheduling software for B2B revenue teams. 
We solve interesting problems, live and breathe our core value of “help,” and have a ton of fun doing it while fully distributed around the world — powered by espresso and hot sauce. 


Apollo.io

Onboarding Manager

Wizards of Ops

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Member

Catalyst Software

Customer Success Coach

Chili Piper

- Owned BoB of >80 Mid-Market customers with highly technical needs above 1M ARR
- Achieved a >90% retention rate for 3 continuous quarters by driving and improving customer adoption, growth, and expansion
- Proactively raised escalations/blockers to appropriate team members and proposed solutions
- Worked closely with Product and R&D to report track, and manage bugs, incidents and enhancements
- Maintained deep knowledge of the sales industry including, Hubspot, Salesforce, Salesloft, and Marketo
- Provided live technical troubleshooting and ensures excellence in delivery on a daily basis

Mid-Market Customer Success Manager

Managed a team of highly technical CSMs by conducting weekly 1:1s, enablement sessions, and team meetings 
- Created and adjusted playbooks, rules of engagements, and cross functional team interactions for the customer success team
- Authored internal and external collateral improving the efficiencies of onboarding, growth, and retention of Chili Piper
- Implemented Zendesk of a pooled support level, introducing new workflows to the Pooled CS team reducing TTV for customers, churn rate, and improved adoption by 10% for lower tier customers.
- Reported on and analyzed data to track performance, progress, and celebrate wins on a team level
- Co-set quarterly forecasts, targets, and commission compensation with the Sr. Director of Customer Success

SMB Customer Success Team Lead

Co-owned a Pooled BoB of over 3000 accounts
NRR - 88% QoQ
Onboarded all new customers <10K ARR

This role required me to thrive wearing multiple hats including; onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process.

SMB Customer Success Manager

Wonderlic

- Achieved a 100% retention rate for 2 continuous quarters by driving and improving customer adoption, growth, and expansion
- Authored internal and external collateral improving the efficiencies of onboarding, growth, and adoption
- Owned and managed Intercom, created workflows and implemented the tool for all CS

Customer Success Advisor

State Farm ®

- Reported and tracked key customer metrics in SFDC
- Created workflows and process updates in SFDC
- Developed an in house up-sell workflow to improve the company BoB by 15% QoQ
- 150% Quota attainment for 4 consecutive quarters
- Updated and maintained website
- Fully licensed in Life, Health, Auto and Homeowners Insurance

Account Manager

Mansfield University of Pennsylvania

- AMGA Top Rope and Lead Instructor Certified
- Led weekly 1:many training sessions
- Head instructor for outdoor ropes course
- Trained all new employees and certified them for Top Rope and Lead climbing
- Maintained inventory

Head Climbing Instructor

US Army

- Maintained >$10M in equipment
- Tracked inventory worldwide
- Trained all new service members in my squad
- Scheduled and managed all weapons based training events for entire battalion

taplio

The Battle

Alina Vandenberghe

Kate Herget

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?