Alina Vandenberghe

Co-founder & co-Ceo @Chili Piper 🔥 🌶 Here I talk about lessons I learned to jumpstart my career from an intern to SVP. And to grow a company from 0 to almost 1 Bn

Started my own company before high school to pay for my own education. Sold lipstick and my tech skills. Decided to do a master in computer science because make-up was a low margin business

Went on to create first mobile products with millions of users for Thomson Reuters, Bloomberg, Pearson. Some of them went to be keynoted on stage by Steve Jobs 

The past ten years have got me back to entrepreneurship and it fits me like a glove. I founded Chili Piper - the demand conversion platform that doubles inbound conversion rates for cool companies like Spotify, Airbnb, Snapchat, Shopify and thousands others. Recently gone through a financial transaction that got us close to a billion dollar valuation 

On LinkedIn I write about lessons I learned as a woman & mom entrepreneur and hope to help others find their own giants within to prevail in their lives at work  

Co-Founder & Co-CEO

Chili Piper is the most advanced routing and scheduling software for B2B revenue teams. 
We solve interesting problems, live and breathe our core value of “help,” and have a ton of fun doing it while fully distributed around the world — powered by espresso and hot sauce. 


exciting AG

•	Managed a diverse Customer Accounts Receivable portfolio, ensuring the timely collection of outstanding payments while adhering to company collections and credit policies.
•	Executed proactive communication strategies with customers through phone calls, emails, and written correspondence to ensure payment compliance.
•	Continuously tracked and reported on AR metrics, providing regular updates to senior management regarding collections performance and outstanding receivables.
•	Streamlined AR processes and workflows to improve collection efficiency, reducing overdue accounts 
•	Use specific Collections tools available as the main support for Collections activities and propose/explore potential new functionalities to enhance and robust process.

Collections Specialist

Teleperformance

•	Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns within busy environment on average 40 calls and 20 emails daily

Customer Support Specialist - Stihl

Lyconet 

• Fulfilled on average 40 tickets on daily basis out of 100-150 which were regularly in the queue
• Conducted workload assessments and developed a system that led to a 50% decrease in the repetitive inbound emails
• Increased customer satisfaction rating within a team of 30 people, maintained above 96% CSAT and mentored new hires so they were better prepared for the assignment

Customer Support Specialist 

Myglassstudio - Tableware, Dinnerware & Buffet Ware

•  Gathered data for the project-planning activities and advised on new customers campaigns
• Employed market research to successfully generate new leads by conducting email prospecting (~100/day)

Customer Support Specialist

Teleperformance Greece

• Assumed ownership on every interaction to resolve customer concern driving first call resolution
• Administered Tier II support regarding policy and procedures as well as system navigation and support

Technical Support -1&1 and Canon

Upwork

• Recognized as high performer in consistently completing around 30-40 daily outbound calls producing 10 % conversion rate

• Respond to customer inquiries quickly via phone, email and chat within a team of 200 new employees
• Boosted customer loyalty and retention by demonstrating products high quality standards

Customer Support Specialist  - Microsoft

Various business

Freelance translating

The St. Regis Doha

• Maintained seamless interaction with guests in order to facilitate guest recognition, and interacted closely with the Manager to ensure satisfactory business procedure

Butler

EU Project " Support to Tax Reform", Skopje

• Coordinated project’s finances, as well attained progression schedule to ensure meetings will run on-time with no issues while creating a productive work environment for 30 colleagues sharing the office space

Administrative Specialist

For those who think “customer support” is just answering emails—think again.

Getting a job these days takes biblical faith, Olympic endurance, and FBI-level tracking skills.
It’s not just a job search. It’s a spiritual awakening mixed with an unpaid escape room.

I’m here to elevate customer experience - from reactive to human, from cost center to value driver.
I collaborate cross-functionally. I advocate for users. I turn chaos into clarity.

And I believe support, onboarding, and success should be the empathy engine that powers your product and brand.

Yes, I’ve migrated domains.
Yes, I’ve supported enterprise SaaS platforms.
Yes, I’ve handled fury, fear, and frustration—at scale.
But more importantly? I’ve learned to hear what customers don’t say.
That’s the skill no script or chatbot can teach.

Now I’m transitioning into a Customer Success or Onboarding Specialist role at a mission-driven startup where customer experience is part of the product, not an afterthought.

🧠 I specialize in:
• Turning chaos into clarity
• Creating better onboarding flows
• Reducing churn through real relationship-building
• Advocating for users and bridging teams
• Bringing calm, strategy, and heart into high-stress moments

🛠️ Tools I’ve used: Salesforce, Avaya, Genesys, OTRS

If you're building something meaningful and want someone who can help users stay, grow, and feel heard - let’s talk.

You want someone “qualified”? Keep scrolling.

You want someone who can rewrite the soul of your customer experience?
I’m already here.

taplio

The Battle

Alina Vandenberghe

Anastasija Atanasovski

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