Ali Merchant

All-In Manager

👉🏼 My mission is to help ambitious managers become better leaders. 

I can help your managers in three ways:

1️⃣  Leadership workshops: 60-90 minute monthly workshops depending on your company's needs. Popular workshops include: 

1. Remote productivity, performance, and resilience
2. Building Psychological safety in a remote world
3. Delivering, asking, and receiving feedback virtually
4. Learning to become an effective coach.


👉🏼  "This is the best feedback training I have attended on this topic. I really like Ali's style and how he goes thru examples and breaks it down" - Sales leader


2️⃣ First-time manager training: A 5-week virtual program designed to get your first-time managers up and running. Topics include:

1. Understanding the role of leader
2. Building one on one connections 
3. Building Psychological safety
4. Delegate or DIY
5. Understanding feedback mechanics
6. Learning to become a coach.


👉🏼 “With becoming a manager recently, these sessions have really helped” - Engineering manager


3️⃣ Director and VP level coaching: Your leaders want someone who's a coach + consultant + mentor. Having coached for a decade, I know when to play each role.


👉🏼 "Ali's dedicated his career to developing leaders and it shows in his ability to effectively coach me." - Customer support leader.

Founder

Digestive Health Foundation

Board Member

Everwise

Advisor and Mentor to Managers in Saas organizations

Mentor

Marin Software

Head of Learning and Development

Forbes Coaches Council

Contributing Writer 

Gap Inc.

Senior Manager, Learning & Development, Supply Chain

iProspect

Director, Training and Development North America

Client Services Manager

Training and Innovation Manager

Training and Innovation Specialist

Search Marketing Specialist

Microstrategy

Production Consultant

WebMD

Software Engineer

I help managers become leaders in 12 weeks or less.

There are 1 of 2 reasons you're reading my profile.


Reason 1: You're a manager who wants to become a better leader.

OR

Reason 2: You're a senior leader looking for leadership training for your managers.


If you're looking to become a better leader. I offer training and coaching services:
▪️ Training: https://www.allinmanager.com/Lead-confidently-in-six-weeks
▪️ Coaching: https://www.allinmanager.com/leadership-coaching


If you're a senior leader looking to bring me in to train your teams. This page will help:
▪️ Training: https://www.allinmanager.com/corporate_cohort


Two more things:

1. I write about leadership daily. (500+ posts with 44,000+ followers). You can hit follow, and I'll show up in your feed.

2. I also write a weekly newsletter that goes to 10,000+ leaders. You can subscribe here: https://www.allinmanager.com/leadership-newsletter. 

If you're wondering who's this guy?

I'm the founder of All-In Manager: https://www.allinmanager.com/

We're a boutique leadership development company.

I started AIM for one reason — To help ambitious managers become leaders. We do that through training, coaching, and content.

Before starting AIM, I spent 16 years running Learning & Development departments for public companies, iconic technology brands in Silicon Valley, and the biggest Ad agencies on the planet.

Feel free to DM me and say 👋.

Changi Airport Group

★ Oversee Seletar Airport & Aerodrome - Singapore's main airport & hub for Business Aviation & General Aviation (GABA) flights, private jets, MRO, training flights, turboprops, chartered flights, helicopters, & medivacs

★ Head of Division

General Manager of Seletar Airport

★ Chief Operating Officer (COO) for Seletar Airport

★ Oversee the P&L, Planning & Policies, Pricing & Commercial Strategy, Engineering & Systems, Integrated Facility Management, Security, Terminal Operations, Airside Management & Aerodrome Safety of Seletar Airport

★ Leads a Team of 45 officers to manage Seletar Airport

Deputy General Manager of Seletar Airport

★ Oversee the Business Unit for Changi Airport Departure Experience. Responsible for portfolios covering Products & Services, Customer & Hub Experience, Operations Technology, Business Innovation, Capacity & Manpower Planning, P&L, Solutions Design, Regulatory & Airline Account Management

Associate General Manager, Airport Management

★ Deputy Head of the 20-member strong Departure Experience Division

★ Lead for all passenger processing systems & contracts; as well as product strategies & roadmaps

★ Implemented first-in-the-world infrared contactless check-in solution for automated kiosks & bag-drops

★ Member of CAG's Information Assurance Committees for Critical Information Infrastructure & Personal Data

Senior Manager (II), Operations Technology

★ Deputy Head of the 20-member strong Departure Experience Division

★ Co-led the suspension of Terminals 2 & 4 due to the impact of Covid-19; & migration of multiple airlines to remaining Terminals

★ Lead for all passenger processing systems contracts

★ Led a re-structuring & transformation of Divisional portfolios & job roles

★ Lead for Changi Airport's FAST Travel and Self-Service Programme across the new Terminal 4, Terminal 1 (Expansion), Jewel Early Check-in Facility & Terminals 2 & 3

★ Oversee design & planning of Terminal 4 FAST Travel and T4 Departure Hall

★ Led the procurement, design, system integration, testing & commissioning of T4's FAST systems. Curated & shaped the UI UX for passengers

★ Successfully opened T4 on 31 Oct 2017 after a 10-month ORAT programme 

★ Built the business case & business model for the FAST programme. Introduced a new charge to help in recovery of investments

Senior Manager (I), Development Ops, T4

★ Team Lead for Fast and Seamless Travel (FAST) and Self-Service Programme

★ Led the design and planning of Terminal 4 Departure Hall & the concept of ops from scratch

★ Led & scoped Changi's FAST Travel programme of biometric-enabled automated check-in kiosks, automated bag-drops, automated immigration gates & automated boarding gates

★ Presented & secured buy-in for Changi FAST programme among key airline & regulatory stakeholders

Manager, Departure Experience, Airport Operations Management

★ Team Lead for Departure Check-in Unit, overseeing a 7-member strong team

★ Account Manager (Ops) for airlines in Changi Airport - Fronted & led the engagement for all ops and tech initiatives & issues

★ Led a massive airline reallocation exercise across Changi of which over 30 airlines were relocated - to better cater for their growth and Changi's future capacity optimisation 

★ Nominated as CAG Brand Ambassador

Manager, Airport Operations

★ Led & completed the Terminal 1 Upgrading (T1U) project. Helmed the user requirements, design inputs, concept of ops, spatial review & master timeline

★ Led the Organising Committee for the T1U Completion Ceremony (18 Jul 2012) - officiated by Minister of State for Transport

★ Curated & revamped new facilities for T1U. Designed the iconic Social Tree in T1 transit 

★ Oversee the 26-member strong T1 Estate & Facility Management Team

Airport Manager

★ Stabilised operations in the new Terminal 3 and introduced a new Ground Transport Concierge Service - the first of its kind in Changi Airport

★ Helmed portfolios across check-in, transfer, boarding, airline account management, airport security, customs & immigration, wayfinding, & engagement of unions

★ Part of the CAAS-CAG Corporatisation Workstream Planning Group

Assistant Airport Manager

Aviation Storyteller & leader who strives to make life better (& hopefully happier!) for customers, colleagues, & partners 😀

I have 17 years of leadership experience in airport management, building teams, planning & policy, curating & designing passengers' journey, real estate management, strategic sourcing, as well as delivering technological solutions & digital products. Some of my work include implementing the world's first infrared contactless check-in solution on automated kiosks & bag-drops in Jun 2020 during the height of Covid. 

I currently oversee Seletar Airport as the General Manager & Division Head. 

Proud to be part of the Operational Readiness & Airport Transfer (ORAT) team working on Changi's award-winning Terminal 4, which opened in Oct 2017. We designed & built the terminal from scratch and I was driving the Departure & Self-Service experience.

Proven crisis leader with key appointments in BCP.

I also serve as a CAG Brand Ambassador, doing my part to promote Changi - the world's most awarded airport. I was a previous Guest Speaker at various leading industry forums such as the Passenger Terminal Expo, Future Travel Experience & Aviation Festival conferences.

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Ali Merchant

Ching-Hock Chua

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