MASSIE R&D Tax Credits

Technical Writer

Freelance Content Writer & Copywriter 

Goodie Nation

Tech Storytelling Fellow

Creative Blue

Content Strategist

Aptean

Content Writer

Barbara Hill Events

Manager of Event Communications

Our Lady of the Assumption Catholic School

English Teacher

Atlanta Film Society (IMAGE Film & Video)

Coverage & Analysis Program Manager and Editor 

Screenplay Programmer

Atlanta Film Festival

Special Projects Coordinator

Crawford Media Services, Inc.

Executive Assistant

I am a technical writer, content writer, and brand strategist committed to creating authentic and outcome-driven stories.

Personally, I'm passionate about mental health access and cultivating community. I read as much as I write and have recently started rock climbing. 

My client work spans non-profit and local organizations as well as national/global brands within fintech;  health; venture; SaaS; event planning; film; lifestyle; consumer packaged goods; transportation and logistics; and travel and hospitality. 

My specialties include technical writing; demand generation; email marketing; interviewing; content ideation and execution; creative and brand strategy; content development; working across digital platforms; organic media; social media marketing; collaboration; organization; and the ability to work in a fast-changing environment.

Ali Coad

Pomelo Care

IT Support Engineer

Hearth

Maintain inventory and facilitate procurement and provisioning of hardware, software licenses, and equipment.
Built an internal service desk platform using Jira Service Desk Manager.
Assist with company SOC2 Audit.
Document technical processes, procedures, and solutions for future reference and knowledge sharing.
Manage user accounts, permissions, and passwords in accordance with company policies
Collaborate with colleagues to identify, prioritize, and resolve technical issues
Provide training and guidance to users on the proper use of hardware and software applications
Provide technical support to end users via phone, email, slack, and remote assistance. 
Diagnose and resolve hardware and software issues
Support both Windows and MacOS users.

Information Technology Support Administrator

Khoros

In this role I completed clerical and administrative tasks for both in-person and remote workspaces, and helped create a warm employee culture in a remote-first workspace. 
- Oriented local employees to the office and created a welcoming environment.
- Maintained inventory and ordered supplies for the office. 
- Created weekly trivia forms which were often relevant to current events and trends.
- Organized internal culture events such as office lunches, in person happy hours throughout the country, zoom games, reading challenges, and gift exchanges.
- Manage employee badging to ensure a safe and secure environment when employees choose to work in office. 
- Coordinated with the talent acquisition team on our new hire welcome process and onboarding in a remote-first environment.
- Helped manage our Employee Recognition and Engagement programs including control of our Kazoo platform. 
- Coordinated the closure of one office location and move of equipment to our remaining local office.
- Collaboratively envision and drive a fun and inclusive remote-first work environment  
- Help employees obtain office equipment, swag, business cards, and travel accommodations

Workplace Coordinator

Oregon Employment Department

Helped Claimants understand the ins and outs of filing for unemployment during a time when unemployment laws were constantly changing to fit the needs of claimants during COVID-19. 
In less than a month of being on phones, I was escalated to the Tier 3 queue due to my ability to identify and resolve issues. 
Communicated with claimants via Zendesk and over the phone, and identified appropriate resolutions to queries based on information provided by the claimant.
Documented resolutions in detail for internal training and future interactions with claimants, while maintaining claimant confidentiality and discretion with sensitive information.
Achieved a higher-than-average CPH and resolutions, exceeding metrics while maintaining a high level of customer care.

Business and Employment Specialist 1

KEN'S ARTISAN PIZZA, LLC

Worked in a high volume, fast-paced environment while maintaining quality standards that bring customers in from around the world. Ken’s Artisan Pizza is an award winning Pizzeria that helped shape the pizza industry on a national level. Worked part-time on the weekends (during their highest volume days) to help the Pizzeria reopen 7 days a week during the pandemic.

Pizzaiola

Checkerboard Pizza

Oversaw a staff of 10 employees while maintaining smooth and timely operations and delivery of quality product to a large volume of customers. Calculated and maintained inventory, including ordering of product. Developed recipes for seasonally rotating menu items, and training guides to ensure consistency throughout the week. Recruited and on-boarded talented staff and scheduled to best suit the needs of the business.

Kitchen Manager

SCOTTIE'S PIZZA PARLOR LLC

Cooked Pizza at one of Portland’s Best Pizzerias. Volume grew exponentially, going from a very small, low-volume shop to one of Portland’s highest regarded shops. Worked with the owner to host highly regarded pizza chefs for spotlights in Pizza Magazine and other publications.
Attended the International Pizza Expo in Las Vegas as a representative of the company to learn more about the industry as a whole and network with other professionals.

Sizzle Pie

Pizza Cook

HOTLIPS Pizza

Shift Supervisor

Cook

Paesanos Inc

Pantry and Prep Cook

Sandwich Maker

Cashier/Server/Expo

I have a CompTIA A+ certification and a strong background in data analysis, project management, and relationship building. I enjoy collaborating with colleagues to identify, prioritize, and resolve technical issues, as well as providing training and guidance to users on the proper use of hardware and software applications. 

I am passionate about helping others and facilitating their success, and I thrive in fast-paced and dynamic environments. My goal is to leverage my technical skills and customer service expertise to deliver excellent IT support and enhance user satisfaction.

Brenna Whittaker

taplio

The Battle

Ali Coad

Brenna Whittaker

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