Crossbeam

Senior Global Account Executive

Pavilion

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Member

Reveal

Head of Global Account Management

Amazon

Product Management: Worked with tech team to develop and deliver products from concept to launch,
 
Program Management: Lead the FR Heavy & Bulky Program, drove & coordinated the launch of the program from A to Z including establishing a new recruitment team within Marketplace in parallel with supporting product development and leading strategic client engagements. 

Management: Successfully coached a sales team to deliver their targets throughout the year (+30% vs target) and mentoring two Junior Sales. 

Operations: Created, define and lead the FR MFN Delivery Experience Strategy to improve Customer and Selling Partners experience. 

Recruitment: Active participation in recruiting marketplace team members.

Senior Program Manager 

1) Sales and Account Management

- Recruitment of key third-party sellers (France, Europe, US and China) 
- Account Management to maximize Selling Partners revenue on Amazon.fr, 
- Overachieved target by +165%, #1 performer.

2) Data Analysis and Reporting:

- Data crunching through regular reporting, 
- Build reporting from scratch to monitor the team's results,
- Deep dives on overall Marketplace Selection and report to Marketplace Leaders. 

3) Project Management 

- Led Deals, Webinars and Marketing campaign for Consumables, 
- Embodied the role of Category Merchant Manager owning major Media WW projects

Key Account Manager

Multiposting Group

Founded in 2008 and based in the center of Paris, Multiposting is the European leader in e-recruitment solutions.

- Assisted and built the response of request for proposal with the developer and top management team representing 200K €,
- Participated in the marketing development and monitored the evolution of the product,
- Organized conferences and meetings on the subject “Temporary Work and Big Data”,

Project Manager

Carrefour

Carrefour is the world’s second largest retailer in the world, and present in 40 different countries around the world. 

Business Analyst at the Supplier Relations and Projects Department,

- Being part of the organizations of projects with different supplier of Carrefour,
- Handle and analyze the performance report to improve the relations with the suppliers, gathering data to understand the weakness of the process, 
- Find solution to develop the efficiency of the process between Carrefour and the suppliers,
- Build up strong relations between the company and the suppliers,

Supplier Relations & Projects

Alexandre Serres

Reveal is the Nearbound Revenue Platform that brings partner data into your CRM so you can leverage intel, intros, and influence from those your buyers already trust.

VP Partnership Activation & Success

UKG (Ultimate Kronos Group)

Managing Customer Services activities in North America.

Implementation Services :
Configuration support for our clients and set-up of our HRSD and Perception products :

+ Employee File Management : Digital HR Document Management / Digital Signature Management / Advanced Document Generation
+ Employee Case Management : HR / Employee Relationship Management Portal and Knowledge Base 
 / Process and Task Management Portal
+ Perception : Employee Surveys with Sentiment Analysis 

Post Go-Live Customer Success :
Supporting our clients in their daily use of our products.

Customer Care : B2B and B2C support management and technical product support

Customer Success : Client Satisfaction and Relationship Management

Integration Team : Responsible for monitoring our applications and integration our modules with client HRIS

VP Customer Services - North America

Ultimate Software

Managing Customer Services activities in North America.

Implementation Services :
Configuration support for our clients and set-up of our PeopleDoc SaaS products :

+ Employee File Management : Digital HR Document Management 
+ Signature Portal : Digital Signature Management
+ Case Management : HR / Employee Relationship Management Portal and Knowledge Base
+ Process Automation : Process and Task Management Portal
+ Advanced Analytics : Customized Reporting and KPIs Tracking Module 

Post Go-Live Customer Success :
Supporting our clients in their daily use of our products.

+ Customer Care : B2B and B2C support management and technical product support
+ Customer Success : Client Satisfaction and Relationship Management

Senior Director Customer Services - North America

PeopleDoc Inc.

Managing PeopleDoc Customer Services activities in North America.

Implementation Services :
Configuration support for our clients and set-up of our PeopleDoc SaaS products :

+ Employee File Management : Digital HR Document Management 
+ Signature Portal : Digital Signature Management
+ Case Management : HR / Employee Relationship Management Portal and Knowledge Base
+ Process Automation : Process and Task Management Portal

Training :
Training our clients on our products to maximize the adoption and autonomy

+ All modules training

Post Go-Live Customer Success :
Supporting our clients in their daily use of our products.

+ Customer Care : B2B and B2C support management and technical product support
+ Customer Sucess :  Client Satisfaction and Relationship Management

Implementation Services North America

Configuration support for our clients and set-up of our PeopleDoc SaaS products :

+ Document Management : Digital HR Document Management 
+ Signature Portal : Digital Signature Management
+ Case Management : HR / Employee Relationship Management Portal and Knowledge Base
+ Process Management : Process and Task Management Portal (Onboarding)

Team Lead Implementation Services - North America

Implementation Services USA

Configuration support for our clients and set-up of our PeopleDoc SaaS products :

+ PeopleDoc Enterprise : Digital HR Document Management 
+ PeopleDoc Signature : Digital Signature Management
+ PeopleAsk : Employee Relationship Management and Case Management

Novapost

Implementation Services France

Configuration support for our clients and set-up of our SaaS products :

+ PeopleDoc Employee : Employee digital vault for payslips and other company documents distribution
+ PeopleDoc Enterprise : Digital HR Document Management
+ PeopleDoc Signature : Digital Signature Management
+ PeopleAsk : Employee Relationship Management

Capgemini

Worked for AXA Group Solutions: (Nov 2013 - today )

Document Management France - Yearly Client Communication Campagn.
Design of Account Statement and fiscal summaries templates sent to French EPI clients (Savings/Life Insurance). 
Follow-up of printing and mailing industrialized process - approx 2millions pages.

- Workforce : 3 persons in France / 3 in India

Worked for SCOR: (Sept 2011 - July 2013 )

Reengineering of Reinsurance Core Business Applications. Offshore Delivery Model

+ Pilot Project Manager ( Sept 2011 - Dec 2011)
    - Workforce : 2 persons in France / 6 in India
+ Project Manager  Technical Accounting & Claims Application (Dec 2011 - Dec 2012 )
    - Workforce : 5 persons in France / 14 in India

Extensions Implementation of Reinsurance Core Business Applications. Offshore Delivery Model

+ Project Manager (Dec 2012 - July 2013) 
    - Scoping, Pricing and specifications Management of business users required enhancements 
            - Portfolio Segmentation
            - Administration Productivity

Project Manager - Consultant

Worked for Société Générale RESG/GTS: ( April 2011 - July2011)
- Change Management: Operational Risks Awareness
- Operational Risks Rating on RESG departments

Worked for Société Générale RESG/GTS: (Nov 2010 - April 2011)
- Change Management: ITSM Platform Roll-Out  
- Professional training.

Consultant

UNSW Global

Research on Market Data at School of Information Systems, Technology and Management and Australian School of Business.

Practicum Research Student

ISEP Voile

Project Management ( Budget 30000 euros)
Sponsor Relationship Manager

President

Leading the Customer Services at PeopleDoc in North America, I am sharing my global project management experience to implement all PeopleDoc modules for our clients and ensure their satisfaction after their go-live.

I am dedicated to high-quality delivery and focused on client satisfaction. 

Before moving to the US in New York City, I worked as a Consultant and IT Project Manager in Paris.

I hold an Engineer degree from ISEP (Paris) and spent one year at UNSW (Sydney) for a Research Practicum Program - Finance & IT.

taplio

The Battle

Alexandre Serres

Antoine Roubaud

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