Keller Williams Realty Professionals - Portland

Dynamic, results-driven Team Leader for a high-performing Keller Williams Market Center of 150 agents. Expert at driving agent growth, fostering leadership development, and cultivating a culture of excellence. Proven ability to recruit, train, and retain top talent while maximizing profitability and agent success.
Key Responsibilities
• Lead all aspects of Market Center operations, focused on agent growth, leadership development, and profitability.
• Recruit, onboard, and retain high-performing real estate agents; drive weekly recruitment initiatives to expand market share.
• Deliver one-on-one consulting, training, and business development support to agents, with special focus on the top 20% to boost productivity and retention.
• Oversee staff hiring, leadership, and development; ensure all team members are properly trained and held accountable to high performance standards.
• Implement the Operating Principal’s (OP) vision and leverage Keller Williams Growth Initiative tools to achieve key metrics for appointments, recruits, and profitability.
• Promote a strong learning-based environment by providing access to top-tier training and educational opportunities for all associates.
• Lead regular meetings to foster collaboration and shared vision.
• Research competition and develop effective marketing strategies to enhance Market Center positioning.
• Maintain a positive, empowering, and people-first culture that challenges associates to reach their potential while providing a supportive atmosphere.

Team Leader & Coach

Ask Alby Coaching

Created and facilitated the 12-week "Rewrite Your Life" (RYL) and the 12-week Introvert Mastery programs based on ACT (Acceptance & Commitment
Therapy) and NLP principles supporting marginalized individuals in overcoming anxiety and depression and gaining personal and professional confidence through awareness, defusion, and reframing their limiting beliefs.

Coach, Public Speaker, Corporate Development

Conduent

Program manager of the 2021-22 Leadership Development program including content creation, facilitation, and coaching over 500 leaders globally incorporating the DDI learning platform and modules. Globally certified to facilitate all levels of DDI leadership development content. Responsible for a positive financial impact of over $400,000 as a result of increased team engagement and efficiency.

Global Senior Program Manager (Leadership Development)

Led numerous high-profile, mission-critical, global implementations as a PMP, including building new physical sites and employee ramp-up for global clients. Successfully led global initiatives in 2020 and 2021, supporting the Annual Enrollment Period AEP) seasonal staffing ramp-up projects, onboarding over 3,000 new hires for healthcare clients.
Successfully, led a global, company-wide, IT initiative to implement a critical software solution to over 1,000 frontline employees. 
Consistently managed people and resources for complex projects involving globally distributed, cross-functional teams.

Global Senior Project Manager

Alby Associates, Inc.

Served as a consultant for construction, real estate, technical colleges, hospitals, and small business.
Responsible for developing the framework for complex Federal compliance. Created educational curricula for various institutions. The role also encompassed project management, coaching, and overseeing residential construction projects.
Responsible for fostering B2B and vendor relation-ships, and the development of process maps, SOPs, and technical documentation.

Consultant | Construction Project Manager

Holland Graphics

Led a team responsible for all aspects of publication including content procurement, writing, editing, graphic design, layout, and coordinating editorial content for three trade newspapers with monthly circulation of over 80,000 subscribers.

Managing Editor | Writer

Alby is a visionary leader with extensive and diverse experience in real estate, education, and leadership development. His own transformative journey fuels his passion for creating a culture where individuals can thrive.

With a proven track record of developing inspiration programs, Alby has lead numerous impactful initiatives including a 12-month leadership development program, and a 12-week "Rewrite Your Life" course designed to empower individuals from diverse backgrounds and experiences to thrive through personal and professional development. Most recently, he created and implemented a 12-week "Introvert Mastery" program focused on supporting introverts in their personal and professional lives with leadership skills and positive mental health habits for success. This comprehensive program, developed from a needs assessment, incorporates adult learning principles and offers a range of resources to foster personal and professional growth.

As a captivating speaker, author, and coach, Alby's Introvert Mastery and Rewrite Your Life (RYL) programs empower participants to unlock their full potential through powerful strategies and tools. His work challenges societal stigmas, promotes mental well-being, and supports a culture of inclusivity.

Alby Heredia, PMP®

Level Up Leadership develops your skills as a leader, allowing you and your team to thrive.

300+ hours of leadership and professional coaching in 2024.

In 1:1s, I help leaders:

• boosts team performance
• create a culture support and trust
• dive deep into existing problems
• focus on continuous learning
• improve communication and feedback

Leadership Coach

Cooori Japan Co., Ltd

• Reduced churn by 81% through strategic initiatives, data insights, and building relationships and trust.

• Responsible for 4500 users over 100 clients. Developed customer health metrics, email campaigns, and automated workflows responsible for proactive outreach, retention, and upselling. Achieved 104% ARR.

• Managed and optimized internal systems, improving the customer experience and journey. 41% increase in product usage and 126% improvement in time to value.

• Partnered cross-functionally with Sales and Product teams to drive alignment and product development. NPS increased by +50, with end users spending 15% more time in the product.

• Provided presentations, training, and reviews, equipping clients with best practices to maximize product value.

Director of Customer Success

Alpros

• Responsible for $2.5 million, focusing on pipeline management, customer retention strategies, and revenue growth initiatives. Raised revenue by 25% in 18 months through upselling and cross-selling opportunities.

• Developed Sales' automations, playbooks, and workflows. Internal process improvements resulted in a 50% increase in active client management.

• Deployed and managed Salesforce for better monitoring of and communication with clients. 30% improvement in customer lifetime value.

Director

•  Leveraged data and strong analytical skills to increase recurring revenue by 45% and CLV by 15%.

•  Mentored and coached a team of 50 across multiple cultures and diverse backgrounds. Employee retention rates of 96%.

•  Managed end-to-end programs with SMBs and Global 500 companies, meeting with clients and ensuring alignment with customer needs. Maintained CSAT above 90%.

Academic Director

I Help You Build High-Performing Teams | Heart-Centric Leadership

Let me start with my north star: Seeing people succeed in their endeavors, reach their goals, and discover lasting success. Whether it’s customers achieving their desired outcomes or team members growing into their potential, I find immense satisfaction in being part of their journey.

Throughout my career, I have been committed to helping customers maximize value, enabling teams to unlock their full potential, and driving business growth through strategic, scalable strategies.

In Customer Success, I specialize in data-driven solutions that enhance customer engagement, retention, and satisfaction. I build and optimize customer journeys, automations, and playbooks. Each one gets tested, measured, and refined to create repeatable successes. These systems drive results, allowing teams to focus on meaningful interactions and lasting relationships.

As a deep generalist, I combine broad business acumen with specialized expertise in Customer Success. My approach blends data-driven strategy, customer engagement, and process optimization. Whether developing customer health frameworks, aligning CS initiatives with business goals, or coaching high-performing teams, I adapt to complex challenges with a systems-thinking mindset.

I thrive in fast-paced, dynamic environments where cross-functional collaboration and strategic planning lead to real results. My focus always remains on delivering outcomes that matter for customers, teams, and businesses.

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The Battle

Alby Heredia, PMP®

Chris Cotter

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