Soulitaire

My responsibility is a community driven effort mainly to encourage & uplift the youth in the educational domain, promote & uplift aspiring talents & creative heads.

VP - Strategic Initiative

Embee Software Pvt. Ltd.

Senior Manager - Credit Control 

Jet Air Pvt. Ltd.

Junior Manager - Passenger Revenue Accounting  (Audit)

WNS Global Services

Senior Associate -Customer Service (Virgin Atlantic Airways )

Process Trainer - Passenger Revenue Accounting  (British Airways )

Senior Associate - Coupon Matching  (British Airways )

Marketing Manager & Admin. Officer

Currently in Credit Control with an IT company &  VP-Strategic Initiative with an e-learning platform- Soulitaire, Voiceover Artist, Expert Storyteller inspiring people with my stories, Speaker, Research/scriptwriter/curator, Anchor presenting Web series SHOWSTOPPERZZ in collaboration with Cinema For A Cause, and Council Member (WICCI), West Bengal, Public Safety & Security for Women of West Bengal. 

www.authoralak.com 

Ambassador of BOOKS for PEACE Award 2022. 

BOOKS for PEACE is spread across 5 continents & 61 countries around the world that involves numerous artists, writers, personalities from the religious, political, social, humanitarian world, people and organizations who live for the Peace.

I derive strength from serving the people of the society and penning down my emotions & experiences in the form of stories. 

Authored Amazon Bestselling books 'THE MELODY OF HIDDEN SYMPHONIES' ranked #5🏆 in 2022, 'THE LITTLE SECRETS TO BIG JOY' ranked at #1🏆 in 2021 and  'SOUL STIRRER' ranked #37🏆 in 2020.

All my books are available on Amazon Worldwide, Google Books, Goodreads, Flipkart.

Co-Authored:
- Quoting Scribblers & Quoting Scribblers II 
- Harmonious Symphonies & Harmonious Symphonies II
- Kaavyarooh
- NANO
- Soul Diaries
- Love Tales 
- Coronavirus Outbreak
- Random Souls
- Horror and Murder
- Soul Diaries II
- Written on the Stars
Available on Amazon worldwide - ebook & Paperback.
- Audio Story & Poetry Book CD in Literoma Stores.

Acted in a Bengali short film, 'SUJOG - The Opportunity' and Hindi short film, 'SHAKTI - The Strength Within' that are available on YouTube. Illustrated film 'Rupali' based on one of my stories.

I have written the Screenplay, Produced & Acted in the recent short film by Cinema For A Cause, 'TALAASHI-THE SEARCH' based on Income Tax Raid.  

The very recent short Film scripted by me 'I WANT... MAA' and adapted into Film by Cinema For A Cause an emotional & impactful story is recipient of Awards & Laurels from known Film Festivals.

Awards:
- 'Author Achiever' award in 'Literoma Achiever Award 2020' and 
- Best Actor (Female) for the short film 'Shakti-The Strength Within' in Literoma Short Film Contest & Carnival 2020.
-Sahityakosh Samman Award 2021 by NE8x

Honored as one of the top 7 Women Icon 2020, my Biography, 'The Journey  - Memoir of an Emerged Woman' has been published in the book 'Shining Divas 2020'.

Featured on the Cover Story of International Magazine, 'Culture Flash'.

Passionate about music & painting, I find solace in the emerging beauty of colors on white canvas. It gives me calm and peace.

Alakananda Pramanik

Chief Executive Officer, AIM WA | Emeritus Professor | Social Affairs and Workplace Expert |Workplace Trend Spotter|Columnist |Director|LinkedIn Top Voice 2018 | Speaker |Content Creator

I am a former academic turned social trends and workplace specialist, Board director, keynote speaker, newspaper columnist, and most importantly, Chief Executive Officer of the Australian Institute of Management in Western Australia (AIM WA).

My passion is inspiring better workplaces.  I like to ignite discussions around workplace themes and topics, and I use my column in Perth’s The Sunday Times – called “Workplace Matters” – to get conversations started right here on LinkedIn.

I also have an interest in what’s trending in our non-work lives too, so you’ll see that I post pieces on here about various social affairs topics.

And, if you happen to follow what happens in the higher education sector, you might be interested in some of my Business News’ Education pieces which I regularly publish here too.

For me LinkedIn is all about having conversations.  So feel free to follow me, and join the chat.

Professor Gary Martin FAIM

WEASEL words or ... why leaders need to avoid language laundering 

Leaders are increasingly rinsing their language to wash away uncomfortable truths.

Once confined to the world of politics, language laundering has become so prevalent among CEOs, board chairs and executives of every type of organisation that it now shapes how difficult decisions are communicated.

Language laundering is deliberate.

It is the verbal equivalent of running a stubborn stain through a quick wash and hoping no one looks too closely. 

Yes, it might brighten the surface of the garment, but the stain remains etched deep into the fabric.

If that does not paint a clear picture for you, try this instead.

Language laundering is like masking an unpleasant smell with an air freshener rather than dealing with the source of the odour. 

The stench remains, even if the air feels easier to breathe for a few minutes.

Regardless of whether it appears in politics, the corporate sector or the public service, the language used by leaders as they attempt to rinse their words is strikingly similar.

When a leader starts talking about “right-sizing” or “optimising the workforce”, it usually means job losses. 

There is also “restructuring”. 

It is a phrase used by leaders that sounds neat and forward-looking. 

Yet it often translates into something far less comfortable, such as redundancies, watered-down roles or someone being quietly moved aside.

Then there are those leaders who like to talk about “challenging decisions”. 

It is a phrase that demands understanding but offers very little explanation. 
“Aligning with strategic priorities” is another common example of how clarity is often sacrificed for comfort.

More often than not, it is a sign that funding, programs or roles are being cut because they no longer fit the budget or the politics, though neither is ever named.

And when things go wrong, the words “strengthening governance” tend to appear. 

This usually occurs after oversight or judgement has already failed. 
It sounds like positive change without ever getting too specific about who missed what.

Perhaps the most common example of language laundering appears when departures from the workplace are recast as “mutual agreements”, even where there was little equality in the decision.

The fact is, leaders launder language because it feels safer than saying what they actually mean. 

The trouble is that most people can tell when they are being managed rather than informed. 

Over time, that gap between the words and their meaning begins to erode trust.

In 2026, we need our leaders to use language that treats people as adults who can handle the truth, even when they do not like it.

The longer leaders launder their words, the harder it becomes to convince people that trust still matters.

#leadership #language #management #communication #workplace #aimwa. 

Image designed by ChatGPT

WHY self-service options are a kick in the guts ...

You scan and bag your own shopping at the supermarket, fill your own fuel tank and check yourself in for flights.

What was once the duty of paid staff has been quietly shifted onto customers.

The “do it yourself” economy has become one of the most normalised features of modern life.

It is sold to unsuspecting customers as convenience and dressed up as progress.

Yet beneath the slick screens and cheerful prompts sits a simple reality – what once was customer service is rapidly becoming unpaid customer self-service.

Banks got on board with this trend years ago.

Today, customers transfer money, pay bills, verify identities and manage accounts from their phones.

In supermarkets, doing the weekly shop can mean scanning groceries, weighing fruit and vegetables and bagging purchases on the way out.

The self-service mindset carries through to the service station, where drivers themselves fill up their tanks with petrol, check tyre pressure and clean windscreens.

There is little respite when it comes to travel.

At the airport, travellers check themselves in, choose a seat, download a boarding pass, tag their bag and scan through the gate.

Even eating out can involve ordering via a QR code, entering details, splitting the bill and collecting the meal when a number appears.

Government services, once defined by counters and clerks, now rely heavily on portals and passwords.

The upshot of all this is that so-called convenience, as it turns out, has not eliminated work.

It has simply changed who does it and who gets paid for it.

This self-service mentality comes with knock-on effects that are rarely talked about.

For a start, there is no discount for doing the job yourself.

Supermarket prices do not fall because shoppers scan their own food, bank fees have not disappeared because customers manage their own accounts and airfares have not dropped because passengers check themselves in.

Another problem is that the rise of self-service labour has contributed to fewer entry level roles and increased pressure on remaining staff.

And equally concerning is that those less confident with screens and digital apps are left at a distinct disadvantage when trying to access essential services.

None of this means the notion of self-service cannot be of value to consumers.
Used well, self-service can speed up transactions and give people greater control over routine tasks.

But self-service should remain an option rather than an obligation.

As work continues to shift under the banner of convenience, systems increasingly treat our time, patience and effort as limitless simply because they belong to the customer.

Yet real convenience works best when it saves time rather than quietly takes it.

#customerservice #management #leadership #workplace #aimwa

Cartoon used under licence:  CartoonStock

taplio

The Battle

Alakananda Pramanik

Professor Gary Martin FAIM

Followers

Posts

Engagements

Likes

Performance ScoreProfessor Gary Martin FAIM's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Alakananda Pramanik

Professor Gary Martin FAIM

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Professor Gary Martin FAIM's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreProfessor Gary Martin FAIM's LinkedIn Performance