Ford Motor Company

Responsible for consolidating global marketing technology selection and management activities, overseeing marketing operations data capability intake, prioritization and compliance, and driving a long-term technology roadmap.

Marketing Technology and Governance Lead

Association of National Advertisers

Member, MarTech Leadership Council

Smartsheet

Led a large centralized marketing automation team providing global campaign operations, data orchestration, solution design, support and governance. Applied system architecture and technical expertise directly to projects. Mentored team members on effective practices and skill development.

Director, Marketing Automation

Poly

Plantronics + Polycom. Now together as Poly.

Leadership role expanded to manage MarTech stack of over 120 technologies and drive excellence in central webinar/virtual event operations.

Sr. Manager, Marketing Technology and Automation

Sr. Manager, Marketing Automation Operations

Manager, Marketing Automation Operations

Polycom

Promoted from individual contributor to marketing automation team manager at Polycom. After acquisition by Plantronics in July 2018, leadership role was expanded to lead the combined team and build the integrated function.

Sr. Manager, Marketing Automation

Technical and creative lead for marketing automation campaign and platform operations, mentorship of distributed producers, and development of innovations in capabilities and processes.

Senior Marketing Automation Manager

Marketing Automation Manager

Thermo Fisher Scientific

Functional lead for team of email and web editors and designers. Served as interim manager.

Senior E-mail and Web Designer/Marketing Automation Specialist, Customer Channels

Web and E-mail Designer, Enterprise e-Business

Sedlak Design Co.

Print, web, identity/brand and e-marketing design services

Independent Consultant

Universal Technologies, Inc.

Managed design and development team and external resources, delivering small and medium web projects, provided creative direction and technical guidance. Expanded services with business model and operational plan for email marketing services. Led major initiative to re-imagine flagship SaaS product, including new creative direction, technical architecture and business model.

Manager, Design and Development

McCue Design Consultants

Handled print graphic design for direct mail, advertisements, packaging and large format graphics. Led web design and development, adding database-driven technology to agency’s capabilities. Managed extensive packaging portfolio for leading refractories company through two re-brandings.

Web and Graphic Designer, Lead Developer

Thinking back, my career in marketing operations can be blamed mostly on my dad.

Before we owned a home computer, I’d accompany him when he had to go to the office on a Saturday. He wrote code for steel production systems, I played on a Mac nearby. He thought I’d enjoy the paint program since I had a lot of interest in art. I immediately used this new power to publish school news and sports in “The 6th Grade Post” newsletter for my classmates.

He spared no detail about how things worked, whether discussing a piece of machinery or a basic process of life. He always explained WHY something was. I was fascinated. He gave me old appliances and vacuums to take apart. I discovered how parts connected and worked together. The gears, belts and wheels told a story of design and engineering for a purpose.

Now with a family PC, we bonded over hardware and software. A good friend, a quintessential “computer nerd”, gave me my first glimpse into the online universe. I dialed in daily to local BBS’s and a university with real internet access, blocking the family phone line for hours.

I discovered Netscape when I got to college and I was hooked. There were no classes for web design, so I taught myself HTML the old-fashioned way—viewing web page source code and writing my own markup in Notepad. I learned the basics of JavaScript and one summer my dad taught me to program in C++. I learned how to be efficient in coding and to write for future flexibility and ease of maintenance.

Uninspired by the available courses of study, I elected to design my curriculum, borrowing classes from many disciplines. I turned web design into a career, which led to email marketing, which evolved into marketing automation and technology.

So here I am, still blending creativity and technical work. Here I am, still seeing all of the metaphorical gears behind a system. Here I am, still figuring out how to efficiently connect components to achieve a goal. Here I am, still trying to make work easier, scalable and maintainable. Here I am, taking what I’ve learned and sharing it with others through mentorship, community involvement and conference talks. Here I am, still learning.

Despite no artistic interest himself, my dad never dissuaded me from the arts. He knew computers and code and saw a chance to connect those dots. I realize now that he was very creative in how he approached coding and systems and I've found my own satisfaction in the concept.

He’s never said so, but I suspect he didn’t actually need all of those Saturdays at the office.

AJ Sedlak

Having just joined the unofficial MOps-Apalooza “Three-Timers Club” and thoroughly enjoyed conducting a live workshop on ROI Storytelling (thank you to all who attended and participated!), I’m hereby initiating the #BringingMopzaBack campaign!

I have nothing unique to add to the praise already being heaped on the quality sessions and workshops. They were wonderful and I appreciate the effort every presenter put into their content.

Instead, I’ve been reflecting on the “un-program”—the organically generated experience that complements the prepared education. Some standout moments for me were:

A 2 a.m. debate about the true nature of an MQL (with Jack Segal  and Blaine Tetterton)

An airport chat about the importance of elevating your team and those around you (with AJ Navarro)

Supporting the knowledge-sharing loop and so much more on a balcony with a view (with Mike Rizzo)

Musing about taco-consumption strategy (with Lauren Aquilino 💕  and Courtney McAra 🤠)

Learning about HubSpot reporting and database management in line at Disneyland (with Ian Shields)

Exploring the challenge of doing what you need for your own peace of mind—even if the circumstances themselves don’t get better as a result (with Dan Mott and Lizzy Hazard) 

A sidewalk lament of the untapped value of MOps people in MarTech product management and sales (with my perpetual travel buddy Jessica Kao) 

Acknowledging the amazing reality that we’re all each other’s heroes—or heroes-to-be (in the conference hallway with Heenal Unadkat and at dinner with Rachel Squire) 

Mutual support for the unseen emotional impact of unemployment (with JJ Eggers) 

Expressing love for the beauty of British Columbia (with Naomi Liu) 

Delving into who we are away from work (with Robbie Wiggins and Stephanie Naddaf, MBA)

Appreciating the labor of love that is the Marketing Ops Community  and Mopza (with Audrey Harze ✨ and Amanda Rizzo) 

As if that weren’t a full week, I’m grateful as well for the many, many people who asked about and supported my recent career update—not treating me as a curiosity but out of genuine interest.

The award for most unexpectedly awesome moment is a tie between the ball pit on the lawn and Ian and Jess’s  impromptu swing dancing in the middle of “town” in California Adventure. The second-place team finish in the trivia contest was fun, too.

And it filled my soul to connect with new and old friends like…
Zoe Forman
Sydney Mulligan ☕️  
John Muehling
Karina Vidal
Kristen Hughes
Adam Enright 🏎️🏁
Jeff Coveney 
Chloe Pott  
Chris Willis, MBA  
Manda Seljeseth  
Todd Sprinkel  
Joey Okumura  
Alysha 🌟 Khan  
Keith Nyberg  
James Leedom  
Tom Grubb  
Ryan Vong  
Andrew Dimmick  
Sergiy Bondarenko  
Cam Conrad  
Sam Liss  
Bryan D’Andrea
Amber Sellens

#Mopsapalooza #mops #marketingops #mopza25

Join me as we discuss how to connect martech investments to real ROI through data, narrative, and hands-on exercises. 
You will learn how to-

💬 Translate tech into business value
💡 Tie features to cost and opportunity
🔍 Show ROI beyond license fees
🧾 Break down complex investments
📊 Build leadership-facing stories
🎯 Practice in real-world roleplay

If you’re ready to move from “cost center” to “growth engine,” this one’s for you.
🎟️ Lock in your Camp-MOpza seat now: https://lnkd.in/eRfwwwqu

Already got General Access pass? Apply for a sponsored upgrade: https://lnkd.in/ejBYXQEQ

#MarketingOps #CampMOpza #TechStackROI #MarTechLeadership
#MOps-Apalooza2025

#MOpza25 is here and it’s almost Halloween! Camp Mopza ticket holders, make sure you go into the event app now to reserve your seats for workshops on Monday, October 27. The interest survey from several weeks ago isn’t a reservation and a lot of people still haven’t made their choices.

I’m running a workshop in the late session based on the main type of questions I get when I talk about tech stack management: How do I get my leaders to see the value of a tech proposal?

Well, campers, get your s’mores and let’s gather around the dumpster fire for some storytelling…

It’s time for tales of haunted, abandoned tech, set adrift in your operations with no one at the helm… vampiric vendors bleeding your budgets dry… and beloved tech proposals sent to the C-suite never to be heard from again!

It’s time for “Engaging Leadership with a Return on Technology Investment Story!”

Attendees get access to a digital copy of the workbook and a special token from the interactive, role-playing experience. See you tomorrow!

#mopsapalooza #marketingops

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Justin Norris

360Learning

360Learning is the learning platform that combines collaborative tools with the power of an LMS. We empower L&D teams to drive culture and growth through Collaborative Learning.

Sr. Director, Marketing and BDR Operations

Director of Marketing and BDR Operations

RevOps FM

I'm the creator and host of RevOps FM - a weekly Masterclass on revenue operations and go-to-market strategy. 

It's my way of thinking out loud about my work and sharing knowledge at scale.

Podcast Creator and Host

Perkuto

As Sr. Director of Solutions Architecture, I lead the architect team within our marketing operations practice at Perkuto and manage a team of seven. My role is to provide leadership and develop innovative solutions and marketing operations best practices.

Clients look to our team to solve their toughest marketing and sales operations challenges. We deliver results using rigorous business and process analysis, a relentless focus on the underlying business goals, and a rare depth of expertise configuring marketing systems.

Sr. Director, Solutions Architecture

Director of Solutions Architecture

As a Solutions Architect, I lead delivery teams in creating end-to-end marketing operations solutions for clients using Marketo and Salesforce and other best-in-class marketing tools.

Marketo Solutions Architect

As a Senior Consultant, I advise on and create end-to-end solutions for clients using Marketo and Salesforce and other best-in-class marketing tools.

Senior Marketo Consultant

ClearFit

I joined ClearFit as the third employee and the first marketing hire, tasked with growing the marketing function, generating demand, and building out the funnel. Our efforts generated thousands of new customers for ClearFit's hiring solution. I wore many hats during this time, and also helped overhaul the product UI, and hire the initial sales/customer success team, implement Marketo and Salesforce, and much more. 

I quickly discovered my love and talent for creating automated marketing, sales, and service systems and began to focus my energies exclusively on marketing automation and CRM. Using these tools we were able to more effectively nurture our prospects, identify our best leads, and effectively scale to thousands of customers - AND increase customer satisfaction - without massive increases in customer service headcount. This contributed to ClearFit experiencing triple digit % increase in customers and revenue during my tenure.

Director of CRM

CGA-Canada (Certified General Accountants Association of Canada)

I worked within the Professional Services team, which is responsible for providing online training and development opportunities to CGAs and other business professionals. 

My responsibilities included:

MARKETING STRATEGY: I managed the marketing function -- from developing the overall marketing strategy in line with organizational objectives down to the hands-on tactical implementation of campaigns.  
- Conduct market research, surveys, and gather customer insights
- Contribute to product strategy and optimize the product mix 
- Build integrated marketing communications programs across online and offline channels
- Manage, monitor, and grow CGA-Canada's professional development brand

PRODUCT DEVELOPMENT: I led the webcast and video course product lines, developing the overall product strategy and providing guidance on topics, presenters, and curriculum.

Marketing Strategist & Product Developer

Director, Marketing Ops @ 360Learning | Host @ RevOps FM Podcast | Thinking out loud about GTM + operations

I'm a seasoned marketing operations leader with 15+ years experience building high-performing teams.
Through this experience, I've learned what it takes to build marketing ops strategies, systems, and processes that will scale.

MY EXPERTISE:
• GTM operations strategy and roadmaps
• Designing, building, and optimizing Martech stacks
• Designing structure and processes for global remote teams 
• Data strategy and governance
• Analytics, reporting, KPIs
• Lead routing, management, SLAs, and follow-up
• Multi-channel lead nurturing and ABM
• Lead lifecycle and scoring
• Campaign operations
• Communication and change management

LEADERSHIP EXPERIENCE:
• Establish and lead a global ops function supporting marketing / BDR teams across 4 markets (Germany, France, UK, US).
• Provide coaching, training, and leadership to an expert consulting team (~40 people) on marketing operations best practices, with direct responsibility for a team of seven.
• Develop the solutions architecture function and lead the SA team at a marketing technology consulting firm. 

TECHNOLOGY EXPERTISE:
• Marketo: 4x Marketo Champion and Marketo Certified Solutions Architect (MCSA)
• Salesforce: seasoned Salesforce administrator, architect-level skillset
• Hubspot Certified
• iPaaS / Enterprise Automation: Workato Gold Partner and 2x conference speaker
• Attribution and Analytics: Bizible (Bizible All Star '17, Pipeline Marketing Award '17), Marketo, Looker, PowerBI • Data management: Ringlead, Clearbit, Cognism, etc.
• Lead routing: Lean Data, Distribution Engine

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