Agathe Renard

Didask

Customer Success and Operations Manager

lempire

🗝️ Key achievements:

→ Bring relief to the CS team by implementing IA and bots on tickets:
-20% tickets by agent /day

→Scale CS team by building and maintaining an automated workflow and Pipeline for Key accounts:
X points improvement in customer health
Churn decrease of X %
Decrease of CS manual tasks of +60% , improvement of productivity.

🎯 Interface between Customer Support and Product/Tech/Technical Support
- Build and maintain a CS roadmap and prioritize projects.
- Worked in squad with product for new feature releases.
- Acted as an intermediate escalation level.
- Provided expertise to the Customer Support team members when required.
- Contributed to qualifying bugs and testing new features.

🎯 Amplify the impact of the Customer Support team
- Supported team coaching & enablement.
- Responsible for internal training on product knowledge.
- Responsible for the improvement of the Help Center

🎯 Foster Agencies success
- Responsible for the overall Agency Customer Experience & Satisfaction.
- Fed Product & Business with insight from Agencies to always improve their experience using lempire products.

🎯 Automation, bots and processes
- Built automations to bring relief to the CS team.
- Introduced, monitored and trained IA bots for chat support.
- Built and maintained processes for cross-functional team work.

Customer Operations

🗝️ Key skills:
- Discovery calls Agencies and key accounts.
- Continuous discovery methods.
- Initiate user research to improve the product and enhance user experience and satisfaction.
- Research into market trends and competitors.
- Expertise in effectively communicating complex ideas to a diverse audience.
- Problem solving oriented
- Analysis of user feedback

💡 More about my day to day missions:
- Developed, monitored and reported on dashboard metrics.
- Developed and maintained successful relationships with customers to ensure maximum customer retention and satisfaction.
- Oversaw customer onboarding, ensured a smooth transition of the customer to successful use of the product/service.
- Monitored customer support tickets/issues and took appropriate action as needed.
- Partner with products, sales, marketing and dev teams to enhance customer experience.
- Implemented new processes and policies to continuously improve customer success initiatives.
- Developed custom training and education materials for new and existing users.
- Gathered and interpreted user feedback.
- Educated customers on best practices for product utilization.
- Hosted webinars, support and educational calls for product success.

International Customer Excellence Expert

BONAVERI France

Exclusive French distributor for the Italian company Bonaveri, specialized in the manufacture of high-end display mannequins and busts. 
- Managed end-to-end B2B customer relationship management for luxury retail clients.
- Oversaw the successful delivery of customized projects for key accounts, ensuring on-time delivery and high customer satisfaction.
- Coordinated project timelines, logistics, and client communications for international orders.
- Acted as the main point of contact between clients and internal teams, facilitating seamless project execution.
- Managed CRM tools and provided customer data insights to improve service quality.
- Developed content for client-facing newsletters and social media campaigns.

Executive Sales Assistant

International Customer Excellence Expert at lempire - $10M ARR without any funding 💵

Experienced operations and customer success expert with over 9 years in high-paced, customer-focused roles. 
Proven ability to streamline processes, implement automation, and build effective cross-functional workflows. 
Highly organized with exceptional attention to detail and a strong ability to analyze data and implement improvements. 
Passionate about delivering high-quality service, solving problems and fostering client satisfaction.

International Sales and Support Expert

Entri

I work as a bridge between product, sales, and marketing at Entri, continuing to develop sales opportunities, while building a marketing engine at this fast-growing startup.

Responsible for leading in GTM initiatives, selecting, configuring, and managing the martech stack, marketing ops, content marketing production, and building pipeline with prospecting, and outreach, and deal negotiation.

Director of Sales and Product Marketing

No one:
Platforms: please complete the highly technical process of confirming your DNS records or you aren’t allowed to set up the product you just paid for. Also, we can’t help you. Here’s a knowledge base article.

At Entri, we’re eliminating friction in domain connection for end users of platform and email products, with a DNS API solution that automatically configures your users’ DNS records for them in a just a few clicks.

Get instant product adoption, increase user retention, and reduce your DNS-related support tickets by as much as 97%. 

Dm me for your own custom demo (and more snarky DNS burns).

Account Executive

Copysauce

Freelance Copywriter

Thoughtful Automation

- Increased organic unique visitors by 15% on average week-over-week 
- Assisted with recruiting, qualifying, interviewing, and training marketing hires
- Developed creative assets (design and copy) across white papers, landing pages, email campaigns, social content, and blog articles
- Managed marketing projects, establishing timelines, managing team members and deadlines, and developing marketing processes
- Conducted multiple studies to form a data-driven segmentation approach for go-to-market personas
- Worked with partners to develop, plan, and manage co-branded campaigns
- Established KPIs for campaigns aligned with company-wide OKRs
- Monitored site analytics and implemented data processes to ensure accurate attribution
- Wireframed new site concepts and copy to pass on to developers

*NOTE ON LENGTH OF EMPLOYMENT: I was hired for this company prior to any outside consulting. Once advisors came in, the department was restructured, and my position was eliminated.

Content Marketing Manager

CanWe App

- Led the company through a re-brand in partnership with a designer
- Organized and managed focus group research to validate new brand elements
- Reduced an ad agency's cost per install by over 40% by augmenting audience targeting
- Developed new copy for app store listings, and assisted with the publication of new versions across Play and App Stores
- Worked with UX specialist to establish KPIs and benchmarks for funnel, from product to marketing
- Evaluated path analyses in Data Studio to prioritize improvements to the user experience
- Conducted extensive user research across the LGBTQ+ and polyamory communities to establish go to market strategy
- Planned, designed, wrote, and published social media content
- Planned, designed, and purchased print materials for guerilla marketing campaigns
- Wrote UX copy for user onboarding flow

Director of Marketing

Product Marketing Manager

Liquid Web

- Led content strategy across social media and the blog, in partnership with product and demand den teams
- Conducted case study interviews, wrote, edited, and wireframed that content
- Conducted keyword research to drive performance of blog content
- Developed blog content, edited other people's work
- Wrote copy for landing pages, and partnered with demand gen to revise campaigns for better performance

Content Strategist

Spin.live

- Developed go-to market messaging framework
- Wrote landing pages, nurture email campaigns, and outbound sequences
- Wrote UX copy for the app

Copywriter

Avocado Green Brands

- Pitched content ideas in direct partnership with the founders of the company
- Wrote content, including product specific articles, editorials, and product spotlights for brand partnerships
- Conducted outreach and coordinated partnerships with other brands in sustainable consumer goods
- Interviewed thought leaders, influencers, and the CEOs of other brands for editorial content

Partnerships Marketing Specialist

- Wrote eight articles per month for the brand's content arm
- Increased social following through content partnerships by 400% in the first six months

Content Writer

Coinifide

- Wrote blockchain course content for finance students
- Managed other writers, established deadlines, and set up project management software for the company
- Interviewed crypto and blockchain SMEs to assist with the development of content
- Edited the work of other writers
- Established content product SOPs and managed the entire team of writers

Content Manager

Joovy

- Helped the brand launch a media arm, Joovy Magazine
- Users from the magazine converted at a rate 400% higher than those from ads and organic search
- Coordinated with influencers and other brands for strategic partnerships
- Managed a team of writers, photographers, videographers, and social media marketers

Editor In Chief

- Increased D2C revenue by 32% in my first six months
- Led a conversion rate optimization initiative that reduced abandoned cart and bounce rates on the site
- Improved D2C conversion rates by a factor of 3.5 with better traffic qualification and stronger ecommerce copy
- Partnered with a development team to reduce friction in the checkout process
- Established brand guidelines in the form of a brand book
- Re-wrote the entire website, from product pages to About Us copy
- Created product packaging copy and ad sets
- Coordinated launch campaigns for two new products, leading to the most successful product launch in the company's history
- Consulted with the company on influencer marketing and strategic product positioning

Interim Marketing Director

Nature's Path Foods

Simplifying domains for SaaS @ Entri

I help B2B SaaS companies grow—from zero to traction, and from traction to scale.

As Director of Sales and Marketing at Entri, I help lead our go-to-market motion across sales, marketing, and RevOps. I’m a technical seller and strategist who knows how to build pipeline, position a complex product, and align teams around a growth engine that actually works.

Entri was built by engineers who wanted to fix a real pain point in SaaS: the complexity of custom domains. Since launching our flagship product, Connect, we’ve expanded into a full suite of APIs that help SaaS companies streamline setup, cut support tickets, and deliver a more seamless user experience. My role has been to turn that technical value into a commercial story—developing messaging, GTM strategy, outbound programs, and lifecycle campaigns to bring this product to market and drive adoption.

My background blends sales, product marketing, and ops. I’ve built outbound playbooks from scratch, launched inbound strategies that convert, and collaborated closely with product teams to refine features and craft go-to-market plans. I'm comfortable writing copy, configuring CRMs, building reporting frameworks, and leading cross-functional teams.

Before Entri, I worked with startups and global brands like General Mills and Okta, helping them clarify their positioning, launch new initiatives, and connect with the right customers. I’ve consulted, executed, and led—and now I’m focused on helping great products grow through aligned, scalable systems.

📩 If you want to see Entri in action, or just feel like nerding out about sales ops and GTM strategy—shoot me a message. Always happy to connect.

taplio

The Battle

Agathe Renard

Destiny Hagest

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