EPAM Systems

🚀 Wealth Product: Led and continue to drive end-to-end product strategy in Wealth; launched MVP within a year, accelerated GTM with a fail-fast mindset, and now delivering high-impact features to help branch advisors delight their clients.

🚀 Digital Smart Product: Transformed commuter experience by digitizing 200+ transit terminals with smart digital signage, serving 50,000+ daily users and significantly increasing user satisfaction and trust in public transit.

🚀 FinTech Product: Delivered a high-impact lending analytics engine within an existing B2B platform, slashing manual workflows by 30% and accelerating loan approvals for 20K+ customers.

👥 Managed a high-performing team of 19 direct reports (Business Analysts and Product Owners), and led a 13-member Scrum team across multiple features in a SAFe environment

Product Manager | BA Team Lead

🤖 Telecom: Led AI-powered predictive maintenance for Set-Top Boxes, reducing truck roll costs by 37% and boosting service reliability for 10M+ subscribers.

🧠 Healthcare: Operationalized fraud detection ML models, supporting SIU investigations and reducing fraudulent claims significantly.

💻 E-Commerce: Launched a 1-click buy flow across web and mobile, increasing sales by 26% and simplifying customer experience.

Product Manager | Lead Business Analyst

📊 Insurance: Delivered enterprise big data initiatives (e.g., Risk Pool Analytics, GL Optimization), earning a “Hero” badge for leading stakeholder alignment and delivery.

🛍️ Retail: Built an ML-driven Replenishment System, cutting markdown losses by 30% and optimizing inventory efficiency across e-commerce channels.

🔄 Retail: Defined and delivered an AI-enhanced Distributed Order Management System, accelerating fulfillment speed, reduced mark down, efficient DC replinishment and enabling seamless omni-channel operations.

Senior Business Analyst

Tangentia

🚀 Launched and scaled an Intelligent Automation practice, leading a team of 11 engineers to deliver high-impact RPA and BPM solutions, resulting in $1M in new revenue and streamlined enterprise operations.

Senior Practice Manager - RPA & AI

NESMA

⚡ Built a no-code BPM platform (K2 BlackPearl) that cut SME loan processing time by 70%, automating origination-to-approval workflows.

✈️ Modernized 25-year-old legacy systems for Miro (Boeing) & Rolls-Royce, deploying supply chain solutions across 7 air bases and 3,000 RSAF users.

🔧 Led a $4M digital transformation of aircraft inspections, streamlining operations via BPM and seamless data migration.

📊 Pioneered predictive demand forecasting (Servigistics), optimizing service parts SCM—now enhanced with AI-driven dynamic models.

Senior Business Systems Analyst

Drawbase Software

Software Developer

Stevens Institute of Technology

Graduate Teaching Assistant

I'm product manager with business analyst background. I delivered B2B and B2C products in Wealth, Telecom, Retail, Insurance, Healthcare, FinTech, Transportation for private and public sector using AI, Digital modernization & Process engineering. I love focusing on strategy and talking to stakeholders.

I focus on strategy, engineering, launch & feedback. 

I'm accomplishments driven
- Investment Management Reporting portal for Branch for Wealth management launched in 11 months
- FinTech product increased customer onboarding in commercial lending space
- Telecom product predicted STB failure, network interruption with the help of AI/ML
- Retail helped predict replenishment, size, best order policy using AI/ML
- Transportation helped digitalize signage on platforms in creasing customer experience
- Telecom helped digitalize their web and mobile application increasing the customer base
any many more

I can align, lead and grow world-class teams from 10 to 50 people
- I love to win, but helping team win gives me greater joy
- I speak tech and exec
- I tell great narratives that motivates

I worked in different countries
Canada | United States (USA) | Saudi Arabia (KSA) | United Arab Emirates (UAE) | India

I / Me
- Coached 500+ to become the BA, PO, SM
- Wrote many articles, IIBA instructor, Agile instructor, LinkedIn top voice
- host Tech Podcast channel

My academic highlights:
- Masters in CS & Bachelor in Engineering
- Certificates in CBAP, CSPO, A-CSPO, CSP-PO, CSM, PMP

Professional Skills:
Product Management | Product Owner | Business Analysis | User Experience (UX) Design |  Team Development | Market Analysis | Strategy Planning | Product Roadmap | Agile | Scrum | Kanban | Requirement Gathering & Analysis | User Stories | BRD | UAT | Coaching | Mentoring

Technical Skills:
Jira | Confluence | Azure DevOps board | Azure Wiki | Trello | Pivotal Tracker | Figma | Lucid Chart | MS Visio | Draw.io | Mural | Miro | Json | API | PowerBi | COTS | XML | Cloud | Aha |  FinTech

Afaq Qazi

Sun Life Financial

•	Assisted Program director in developing new roles, processes and IT infrastructure for the Sun Life Distribution centers by developing and graduating our financial advisor team through recruitment and development model by increasing 5% per year in insurance and 8% per year in wealth.

•	Assisted Program Director on “Sun Life Financial Distribution HR program” with project documents, WBS, development of project specific presentations and tracked project financials.

•	Prepared monthly financial summaries for program director by performing variance analysis against business case, budget and forecast.

•	Developed, monitoring and tracking project schedules by using MS Project by identifying key milestones, dependencies, predecessor and successor activities. 

•	Represented as a focal point of contact for program communication with project stakeholders by providing weekly project/program status report that comprises of Gantt charts, budget reports, milestones/project deliverable, issue resolutions, decision required and escalating issues.

•	Developed and monitored project risk and issues, ensured RAID log was maintained & updated for weekly project/program status report.

Project Consultant

Scotiabank

•	Assisted Program manger to implement “SWIFT Customer Security Controls Program” to fight against cyber fraud. Implemented security controls to mitigate cyber security risk of unauthorized financial transactions, confidentiality breach of data and integrity to help Scotiabank from financial, legal, regulatory and reputation risk. 

•	ACCOMPLISHMENTS: 
o	Responsible for delegated deliverable such as creating SWIFT form requirements, design document for Global Identification Access Management within the program as an independent project assigned by the program manager. 

o	Analyzed, defined, documented and managed business requirement document (BRD) by coordinating with key stakeholders around 35 global locations of the bank through virtual meetings, one on one interview and survey forms.

•	Responsible for financial reporting of $6MM program.  Supported program managers in creating Business case, project charter and project budget.

•	Analyzed current processes to create standard operating procedure documents (SOPs) and process diagram utilizing Microsoft Visio for all tasks performed in the SWIFT payment end to end process.
•	Engaged business clients to elicit business requirements and understand business objectives.
•	Carried out research and gathered requirements through interaction with multiple stakeholders.

•	Extracted project resources timesheets from PMIS-Clarity, tracked and updated resource project hours.  

•	Responsible for creating project status report by conducting weekly meetings with project stakeholders to discuss project progress, risk, issues, action and decision logs. 

•	Responsible for document management, including the management and ongoing maintenance of the program repository using SharePoint.

•	Supported program level reporting; provided assistance to program manager in preparing project/program presentations, status updates, meeting agendas & minutes, communications and ad hoc reporting as required.

Sabre Airline Solutions- Pakistan International Airlines

•	Implemented airline strategic, tactic and operation plan through automation and process re-engineering,  resulting in 65% improvement in forecast accuracy, 50% increase in revenue on high demand flights with overall revenue of the airline jumping to 25% and efficiently allocating the aircraft resulting in 25% cost saving in operating cost.

•	Supported Program director through the initiation till delivery of a large multi-year technology transformation program of over $10MM with over 55 resources at program level by automating and optimizing airline revenue and route economics. 

•	Facilitated the initiating, planning, design, execution, testing, support & communication of all project activities that covers end to end project management process groups.

•	Gathered business requirement for a large transformation program/ process improvement change and disseminated information to Sabre team & key stakeholders.
•	Evaluated accuracy of business requirements harvested through surveys, workshops, task analysis and business process description.
•	Supported program manager in developing, managing and tracking project schedules in MS-Project by coordinating with vendors and technical teams

•	Monitored budget on monthly basis and reconciled forecasted financials, monthly charges to the project budgets for staff, contractors, invoices, software licenses, hardware and accruals.

•	Developed detailed resource plan for each project stream in Clarity, tracked monthly actual project resource cost from Clarity and compared with budget and forecast.

•	Assisted with procurement team in the process of procurement from creating bid document, statement of work, selection of vendor to the closing of procurement process. 

•	Performed program level reporting by preparing project presentations, project report, project milestones, issue resolutions, decision required and escalating issues.

Project Manager

Result-driven professional with 5+ years of progressive experience in project management for business, IT and regulatory initiatives with a passion for improving customer experience. Working knowledge of business analysis, project life cycle and software development life cycle. Strong interpersonal skills to facilitate communication in all levels of the organization and liaise with several stakeholders. Ability to carry out work independently, with a positive attitude to promote a collaborative work environment. A self-starter and a learning enthusiast who aim to work a little better every single day.



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Afaq Qazi

Rehan Rafi Khan, PMP, SMC

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