EPAM Systems

🚀 Wealth Product: Led and continue to drive end-to-end product strategy in Wealth; launched MVP within a year, accelerated GTM with a fail-fast mindset, and now delivering high-impact features to help branch advisors delight their clients.

🚀 Digital Smart Product: Transformed commuter experience by digitizing 200+ transit terminals with smart digital signage, serving 50,000+ daily users and significantly increasing user satisfaction and trust in public transit.

🚀 FinTech Product: Delivered a high-impact lending analytics engine within an existing B2B platform, slashing manual workflows by 30% and accelerating loan approvals for 20K+ customers.

👥 Managed a high-performing team of 19 direct reports (Business Analysts and Product Owners), and led a 13-member Scrum team across multiple features in a SAFe environment

Product Manager | BA Team Lead

🤖 Telecom: Led AI-powered predictive maintenance for Set-Top Boxes, reducing truck roll costs by 37% and boosting service reliability for 10M+ subscribers.

🧠 Healthcare: Operationalized fraud detection ML models, supporting SIU investigations and reducing fraudulent claims significantly.

💻 E-Commerce: Launched a 1-click buy flow across web and mobile, increasing sales by 26% and simplifying customer experience.

Product Manager | Lead Business Analyst

📊 Insurance: Delivered enterprise big data initiatives (e.g., Risk Pool Analytics, GL Optimization), earning a “Hero” badge for leading stakeholder alignment and delivery.

🛍️ Retail: Built an ML-driven Replenishment System, cutting markdown losses by 30% and optimizing inventory efficiency across e-commerce channels.

🔄 Retail: Defined and delivered an AI-enhanced Distributed Order Management System, accelerating fulfillment speed, reduced mark down, efficient DC replinishment and enabling seamless omni-channel operations.

Senior Business Analyst

Tangentia

🚀 Launched and scaled an Intelligent Automation practice, leading a team of 11 engineers to deliver high-impact RPA and BPM solutions, resulting in $1M in new revenue and streamlined enterprise operations.

Senior Practice Manager - RPA & AI

NESMA

⚡ Built a no-code BPM platform (K2 BlackPearl) that cut SME loan processing time by 70%, automating origination-to-approval workflows.

✈️ Modernized 25-year-old legacy systems for Miro (Boeing) & Rolls-Royce, deploying supply chain solutions across 7 air bases and 3,000 RSAF users.

🔧 Led a $4M digital transformation of aircraft inspections, streamlining operations via BPM and seamless data migration.

📊 Pioneered predictive demand forecasting (Servigistics), optimizing service parts SCM—now enhanced with AI-driven dynamic models.

Senior Business Systems Analyst

Drawbase Software

Software Developer

Stevens Institute of Technology

Graduate Teaching Assistant

I'm product manager with business analyst background. I delivered B2B and B2C products in Wealth, Telecom, Retail, Insurance, Healthcare, FinTech, Transportation for private and public sector using AI, Digital modernization & Process engineering. I love focusing on strategy and talking to stakeholders.

I focus on strategy, engineering, launch & feedback. 

I'm accomplishments driven
- Investment Management Reporting portal for Branch for Wealth management launched in 11 months
- FinTech product increased customer onboarding in commercial lending space
- Telecom product predicted STB failure, network interruption with the help of AI/ML
- Retail helped predict replenishment, size, best order policy using AI/ML
- Transportation helped digitalize signage on platforms in creasing customer experience
- Telecom helped digitalize their web and mobile application increasing the customer base
any many more

I can align, lead and grow world-class teams from 10 to 50 people
- I love to win, but helping team win gives me greater joy
- I speak tech and exec
- I tell great narratives that motivates

I worked in different countries
Canada | United States (USA) | Saudi Arabia (KSA) | United Arab Emirates (UAE) | India

I / Me
- Coached 500+ to become the BA, PO, SM
- Wrote many articles, IIBA instructor, Agile instructor, LinkedIn top voice
- host Tech Podcast channel

My academic highlights:
- Masters in CS & Bachelor in Engineering
- Certificates in CBAP, CSPO, A-CSPO, CSP-PO, CSM, PMP

Professional Skills:
Product Management | Product Owner | Business Analysis | User Experience (UX) Design |  Team Development | Market Analysis | Strategy Planning | Product Roadmap | Agile | Scrum | Kanban | Requirement Gathering & Analysis | User Stories | BRD | UAT | Coaching | Mentoring

Technical Skills:
Jira | Confluence | Azure DevOps board | Azure Wiki | Trello | Pivotal Tracker | Figma | Lucid Chart | MS Visio | Draw.io | Mural | Miro | Json | API | PowerBi | COTS | XML | Cloud | Aha |  FinTech

Afaq Qazi

lululemon

Business Systems Analyst

Scotiabank

▪	Documented Epics, User Stories including Acceptance Criteria, and prioritization to determine Minimum Viable Product (MVP) while associating closely with the Product Owner.
▪	Demonstrated effective judgment by balancing and promoting the use of Business Analysis tools and techniques in conjunction with agile delivery concepts.
▪	Devised an integrated and prioritized product backlog that reflected the market conditions, corporate priorities, integration needs, and technological advancements.
▪	Developed User Stories with Acceptance Criteria, Use Cases using Jira, and uploaded documents using Confluence.
▪	Provided affected users and delivery teams with documentation and explanations of ‘As Is’, ‘To Be’, and transitional states.
▪	Engaged in walkthroughs, and periodic status meetings and documented the proceedings.
▪	Achieved customer satisfaction by anticipating problems and communicating turnaround times.
▪	Participated in the development of Project Impact and Process Control Plan documentation along with Business owners and the development team.
▪	Used CRM, and data mapping, and wrote specifications to define integration points between multiple systems during software development.
▪	Aided the product owner in generating Burnup and Burndown charts, as well as in calculating the team’s velocity.
▪	Conversant and skilled in UML, data mapping, and real-time APIs.
▪	Interacted with both, the user and development teams while acting as a liaison, to explain business and technical processes.
▪	Analyzed project scope, accessible resources, product backlog priority, and scrum team velocity to manage release planning adeptly.
▪	Organized and Facilitated Sprint planning meetings with the Product Owner, Scrum Master, and Scrum Team to draw up the sprint backlog and sprint goal. Determined the time needed to complete a user story using story point estimation techniques.

Business Analyst

SunLife

▪	Provided facilitation and directed Release Planning, Sprint Planning, daily scrum, Backlog Grooming, and Sprint Retrospective meetings.
▪	Decomposed complex user stories further into simplified executable versions to support the Development team. 
▪	Tested compliance and accuracy of user stories to ensure litigation-free acceptance and validation of user stories.
▪	Practical knowledge of logging and maintaining issues (Epics, Stories, and Tasks) on the JIRA platform.
▪	Coordinated and conducted team retrospectives with the Development Team to maintain good working relationships.
▪	Contributed to providing high-level product backlog estimates (Story Points) during estimation meetings along with the development team.
▪	Assisted in the development of key functional requirements to generate use cases and create process flow diagrams.
▪	Identified and evaluated cost-effective solutions for changes to procedures and change management issues.
▪	Utilized JIRA extensively to document Epics and User Stories in addition to creating BPMNs and use cases to understand Business processes in a superior way.
▪	Engaged actively in Backlog Refinement and Sprint Planning events with the development team to administer prioritization techniques of User Stories and estimation strategies.
▪	Facilitated Sprint events and trained team members on Agile processes and artifacts.
▪	Achieved business and technology partners’ satisfaction by creating and grooming Product Backlog Stories.
▪	Developed user interface wireframes with the Balsamiq tool and presented these mock-ups to stakeholders.
▪	Designed UML diagrams including use case diagrams, activity diagrams, and sequence diagrams.
▪	Accomplished successful implementation of business systems by providing proper training to clients and personnel through adequate system documentation.
▪	Exemplary team player who contributed to creating a diverse work environment and volunteered to help in completing work tasks and mentor if needed.

Walmart

▪	Developed Use Case Models and Scenarios to create Business Requirement Documents (BRD) and decompose them into System Requirement Specifications (SRS). 
▪	Provided an end-to-end analysis of data flows (data mappings) between different systems and enabled their consolidation and use in CRM.
▪	Carried out Gap Analysis to understand the current state, future state, and various intermediary states applicable to some processes or channels; prepared Flow diagrams and Use Cases for the end-to-end procedures.
▪	Defined project benefits measures and effort estimates while working with stakeholders to create a Business Case for the project.
▪	Established a vision for future state by identifying, validating, and documenting current state processes in conjunction with stakeholders.
▪	Involved in QA activities such as System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and post-implementation support.
▪	Incorporated Business as well as technical requirements into user training and implementation manuals which served as an unambiguous link between business and IT.
▪	A proficient user of SQL and Microsoft tools for analysis of complex data and providing recommendations of solutions to enhance customer relationships and retention rates.
▪	Ensured the project effort is forecasted, defined, and tracked, including costs and timelines. 
▪	Maintained accurate documentation of business requirements throughout the project to alleviate project changes and reduce project costs.

TELUS

▪	Implemented Waterfall methodology to a project and was an integral part in achieving successful completion of the project. Imparted regular updates to stakeholders about the work in progress and deliverables’ estimates. Aimed to complete all tasks within the timeframes specified.
▪	Regularly presented reports to management on status, risks, action plans, dependencies, and criticalities.
▪	Conducted an evaluation of existing systems, including reverse engineering, business system analysis, and interviews as well, to elicit requirements.
▪	Successfully incorporated user requirements into new system capabilities.
▪	Developed a better understanding of stakeholders’ needs and identify opportunities for process improvement by conducting meetings with them.  Utilized Fishbone Analysis and other techniques to develop and implement solutions.
▪	Analyzed business process information and drafted As-Is and To-Be process model diagrams using Visio.
▪	Used a variety of tools and techniques to analyze and document business requirements. Planned and defined the scope of the project.
▪	Captured, analyzed, and improved business processes using sequence diagrams.
▪	Designed efficient data models and prepared functional and User Requirement Specifications (URS). Regularly led Joint Application Development (JAD) meetings with management and IT teams to present technical designs.
▪	Ensured that the application produced desired results by working closely with the development and QA teams to test and rectify errors and re-checking the application.

Junior Business Analyst

Competent Business Analyst with over 5 years of divergent expertise in business analysis, process analysis, and transformational business projects across multiple domains including Banking, Insurance, Retail, and Telecommunications, implementing innovative solutions for wide-ranging complex information systems and change management projects.

▪	Experienced in creating mapping processes and executing best practices for regulatory compliance in business units.
▪	A solid understanding of Agile and Waterfall methodologies for Business Systems Analysis.
▪	Developed business cases, requirements mapping, and traceability in software development and integration.
▪	Conducted Requirement gathering sessions to elicit requirements by using a variety of elicitation techniques, analyzing and defining user stories along with acceptance criteria, preparing functional documentation, process flow diagrams, UI designs, requirement sign-offs, unit testing, demo sessions, providing Walk-throughs to Development and QA team, test data preparation, as well as driving user acceptance testing environment.
▪	Active lifelong learner with strong professional integrity with a passion for positive deliverables while leading the way.
▪	Amplified ability to analyze and map complex business processes using Microsoft Visio and BPMN 2.0 in order to align processes.
▪	Exceptional knowledge of ETL, API and report development processes.
▪	A strong understanding of the following MS Office applications:
Word Excel, PowerPoint, Access Visio, Project, Outlook, SAP, SQL, JIRA, Confluence, Tableau.
▪	Proficiency with Excel analytics and gap assessments (producing charts, analyzing gaps, creating macros to aid with information dissemination).
▪	Worked collaboratively with cross-functional teams while demonstrating well-developed people skills, listening actively with keen attention to details, and building relationships of trust while interacting with stakeholders to achieve desired project targets.

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Afaq Qazi

Shreya Shah

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