EPAM Systems

🚀 Wealth Product: Led and continue to drive end-to-end product strategy in Wealth; launched MVP within a year, accelerated GTM with a fail-fast mindset, and now delivering high-impact features to help branch advisors delight their clients.

🚀 Digital Smart Product: Transformed commuter experience by digitizing 200+ transit terminals with smart digital signage, serving 50,000+ daily users and significantly increasing user satisfaction and trust in public transit.

🚀 FinTech Product: Delivered a high-impact lending analytics engine within an existing B2B platform, slashing manual workflows by 30% and accelerating loan approvals for 20K+ customers.

👥 Managed a high-performing team of 19 direct reports (Business Analysts and Product Owners), and led a 13-member Scrum team across multiple features in a SAFe environment

Product Manager | BA Team Lead

🤖 Telecom: Led AI-powered predictive maintenance for Set-Top Boxes, reducing truck roll costs by 37% and boosting service reliability for 10M+ subscribers.

🧠 Healthcare: Operationalized fraud detection ML models, supporting SIU investigations and reducing fraudulent claims significantly.

💻 E-Commerce: Launched a 1-click buy flow across web and mobile, increasing sales by 26% and simplifying customer experience.

Product Manager | Lead Business Analyst

📊 Insurance: Delivered enterprise big data initiatives (e.g., Risk Pool Analytics, GL Optimization), earning a “Hero” badge for leading stakeholder alignment and delivery.

🛍️ Retail: Built an ML-driven Replenishment System, cutting markdown losses by 30% and optimizing inventory efficiency across e-commerce channels.

🔄 Retail: Defined and delivered an AI-enhanced Distributed Order Management System, accelerating fulfillment speed, reduced mark down, efficient DC replinishment and enabling seamless omni-channel operations.

Senior Business Analyst

Tangentia

🚀 Launched and scaled an Intelligent Automation practice, leading a team of 11 engineers to deliver high-impact RPA and BPM solutions, resulting in $1M in new revenue and streamlined enterprise operations.

Senior Practice Manager - RPA & AI

NESMA

⚡ Built a no-code BPM platform (K2 BlackPearl) that cut SME loan processing time by 70%, automating origination-to-approval workflows.

✈️ Modernized 25-year-old legacy systems for Miro (Boeing) & Rolls-Royce, deploying supply chain solutions across 7 air bases and 3,000 RSAF users.

🔧 Led a $4M digital transformation of aircraft inspections, streamlining operations via BPM and seamless data migration.

📊 Pioneered predictive demand forecasting (Servigistics), optimizing service parts SCM—now enhanced with AI-driven dynamic models.

Senior Business Systems Analyst

Drawbase Software

Software Developer

Stevens Institute of Technology

Graduate Teaching Assistant

I'm product manager with business analyst background. I delivered B2B and B2C products in Wealth, Telecom, Retail, Insurance, Healthcare, FinTech, Transportation for private and public sector using AI, Digital modernization & Process engineering. I love focusing on strategy and talking to stakeholders.

I focus on strategy, engineering, launch & feedback. 

I'm accomplishments driven
- Investment Management Reporting portal for Branch for Wealth management launched in 11 months
- FinTech product increased customer onboarding in commercial lending space
- Telecom product predicted STB failure, network interruption with the help of AI/ML
- Retail helped predict replenishment, size, best order policy using AI/ML
- Transportation helped digitalize signage on platforms in creasing customer experience
- Telecom helped digitalize their web and mobile application increasing the customer base
any many more

I can align, lead and grow world-class teams from 10 to 50 people
- I love to win, but helping team win gives me greater joy
- I speak tech and exec
- I tell great narratives that motivates

I worked in different countries
Canada | United States (USA) | Saudi Arabia (KSA) | United Arab Emirates (UAE) | India

I / Me
- Coached 500+ to become the BA, PO, SM
- Wrote many articles, IIBA instructor, Agile instructor, LinkedIn top voice
- host Tech Podcast channel

My academic highlights:
- Masters in CS & Bachelor in Engineering
- Certificates in CBAP, CSPO, A-CSPO, CSP-PO, CSM, PMP

Professional Skills:
Product Management | Product Owner | Business Analysis | User Experience (UX) Design |  Team Development | Market Analysis | Strategy Planning | Product Roadmap | Agile | Scrum | Kanban | Requirement Gathering & Analysis | User Stories | BRD | UAT | Coaching | Mentoring

Technical Skills:
Jira | Confluence | Azure DevOps board | Azure Wiki | Trello | Pivotal Tracker | Figma | Lucid Chart | MS Visio | Draw.io | Mural | Miro | Json | API | PowerBi | COTS | XML | Cloud | Aha |  FinTech

Afaq Qazi

Walmart

* Collaborate with an Agile development team to bring forth new products, transforming business    requirements into user stories.
* Establish and document processes, both final and interim, to align with business timelines.
* Examine data, document data definitions across existing and new systems, formulate report requirements when necessary, and document reporting/data processes as needed. 
* Assist the Product Owner in refining the appropriate combination of epics, features, and stories for each sprint, actively contributing to prioritization activities.
* Work closely with the QA team to assess and validate test plans and test cases, ensuring alignment with user requirements for the final application. 
* Plan the implementation of deliverables and change management, ensuring ample lead time and effective communication for modifying business processes. 
* Prepare impacted associates, maintain setup documentation, and adhere to change control standards.
* Deliver continual support and expertise on products and systems, diagnosing issues and contributing to the formulation of solutions. 
* Analyze requirements to formulate business processes and use cases. 
* Assess existing system capabilities and analyze solutions through methods such as interviews, document analysis, requirements workshops, surveys, and site visits.

* Supported the Product Owner in tasks such as backlog refinement, development of user stories, prioritization, sprint planning, sprint reviews, scrum meetings, and other agile-related activities. 
* Updated or generated Business Process Re-engineering documentation, technical specifications, process flows, BPMN diagrams, and use cases. 
* Examined and documented the extent of the client's business requirements, needs, and objectives. 
Formulated risk management plans involving the identification, analysis, planning of risk responses, as well as the monitoring and control of risks.
* Conducted sprint planning, daily stand-ups, sprint review, and retrospective meetings. 
* Verified that test scripts aligned with scenario descriptions and were executed accurately. 
* Provided guidance on development projects related to business areas and system utilization.
* bDeveloped both as-is and to-be states for impact analysis and preliminary assessment. 
* Actively engaged in user testing of design assets, including wireframes, mockups, and creative visualizations of the solution.
* Conducted research, analysis, and provided recommendations to assist account managers and business users in decision-making. 
* Produced a daily matrix report derived from application usage data. 
* Documented system integration procedures, created user application manuals, and developed training materials for end users to understand the application's functionality and features.

Business Analyst

Rogers Communications

* Collected data and identified stakeholder requirements using suitable elicitation techniques.
* Offered project evaluation and coordination support for effective project execution, collaborating with the Project Management Office and Business Development Department. 
* Cultivated and managed relationships and communication among stakeholders and cross-functional teams, facilitating timely conflict and issue resolution, while enhancing process analysis and solution outcomes.
* Documented business requirements, use cases, software requirement specifications, and functional specifications for the release of clients' applications.
* Created process and data models; using Visio to create workflow, Use Case and other BPMN Language (BPMN 2.0) based diagrams for a payment Reporting software 
* Developed and documented test plan documents collaboratively with the QA team for User Acceptance Testing (UAT) and System Integration Testing (SIT), deriving test cases from business use cases, and documenting test scripts. 
* Performed strategy analysis, developed business cases, extracted requirements from stakeholders using appropriate facilitation techniques, prepared Business Requirements Documents (BRD), RFPs, SOWs, managed scope and requirement conflicts to achieve project objectives within project constraints. 
* Conducted requirement gathering to define the scope of projects with a focus on systems integration for new enhancements and upgrades

Desjardins

* Worked with the Waterfall methodology and played a role in the successful culmination of the project.
* Regularly provided updates on ongoing work and estimated deliverables to stakeholders, ensuring the completion of all tasks within specified timeframes. 
* Utilized Business Analysis (BA) elicitation techniques, such as interviews and discussions with clients, to identify end-user needs for the website. 
* Conducted one-on-one meetings, web conferences, and Joint Application Development (JAD) sessions with various stakeholders, analyzing and proposing consistent processes for communication, escalation, and issue resolution. 
* Documented artifacts, including but not limited to Functional Specifications and Use Case Specifications.
* Articulated business requirements through user interviews and workshops, subsequently translating them into technical specifications for developers.
* Participating in the creation of tailored questionnaires and interviews for Subject Matter Experts (SMEs), clients, and business users to collect requirements. 
* Conducting Feasibility and Risk Analysis to pinpoint the critical business areas and high-risk elements of the application. 
* Serving as a liaison between business users and developers to submit requirements and changes, as well as to address questions and issues.
* Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams in order to extract business process flows and workflows, this aided the development and quality assurance teams in comprehending the requirements. 
* Collaborated with the QA team to review and validate test plans and test cases, ensuring alignment with user requirements for the final application. 
* Formulated a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

Jr. Business Analyst

I am a results-driven professional with a deep enthusiasm for business analysis, agile and waterfall methodologies across various domains. I am Proficient in assessing business prospects and converting needs into comprehensive functional specifications. I am an analytical, innovative, and detail-focused Business Analyst and Product Owner with substantial expertise in conducting business analysis, gathering and analyzing business and functional requirements, performing GAP analysis, and managing projects within the Telecom, Banking, Retail, and Insurance sectors. I am proficient in business analytics and process methodology, with the capability to transform analytical insights into clear and actionable ideas and recommendations. Skilled in implementing new internal models into organizational processes.

Technical Skills: I am highly proficient in using Microsoft Office suite, Teams, Zoom, Confluence, Jira, Trello, Lucid Chart, MS Visio, Miro, draw.io among others

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Afaq Qazi

Harpreet Kaur

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