Adrien DONOT

lemlist

As Senior Product Designer at lemlist, I specialized in crafting user-centered designs that enhance the UX/UI of our SaaS platforms, including lemcal, lemwarm, and lemlist. I led multiple design initiatives, focusing on ergonomics, modularity, and seamless user experiences.

Senior Product Designer

As Head of Design at lempire, I led the design vision across multiple SaaS products, including lemlist, lemcal, lemwarm, and Taplio. I managed a team of +8 designers, driving innovation in UX/UI to create cohesive, user-friendly experiences. My focus was on building scalable design systems, enhancing product usability, and aligning the design strategy with business objectives. I also played a key role in recruitment and team development, ensuring that our design processes were optimized for both creativity and efficiency. One of my most significant achievements was leading the unification of lempire’s diverse product suite into a single, integrated platform.

Head Of Design

Cocolabs

As Product Design Leader at Cocolabs, I was responsible for driving the design strategy and execution across the company’s innovative service marketplace platform. I led a team of designers to deliver top-notch user experiences, focusing on creating intuitive interfaces and enhancing the overall user journey. My role involved close collaboration with product, engineering, and business teams to ensure alignment between design solutions and company objectives.

Product design leader

XXII

I participated for 2 years in the development of the startup XXII. Everything started as a creative lead or various artistic R & D and direction assignments were awarded. Then in charge of recruiting and leading an R & D team including doctor in AI, designer and engineers. To finish a product designer mission, responsible for the interfaces and experiences produced (mainly artificial intelligence.)

Product designer

Apple

I have participated for more than 5 years in the opening of the French market by Apple. I started as a salesman specializing in the first Apple Store in France (Louvre) since its opening to quickly evolve as an after-sales service technician for the Apple Store Opera (Flagship). I then moved to the creative position (trainer for Apple client) for the rosny-sous-bois store, I trained beginner as professional on software as simple as Pages or numbers to the most complicated like Final Cut Pro (I am certified on several Pro software by Apple). To finish my career at Apple I moved to the position of Isgt (In store Guest Trainer), responsible for employee experience and training.

• Apple Retail Training Manager (ISGT) February 2014 - June 2016
• Apple Customer Trainer (Creative) August 20114 - July 2015
• After Sales Service Technician (FRS) November 2011 - May 2013
• Specialized seller October 2009 - November 2011

Training facilitator for Apple employees (ISGT)

PCO Innovation

Trainer for PCO Innovation

Designing interfaces that make sense • lempire • XXII • Apple

Greetings! 

I am a Senior product designer at lempire and an avid design enthusiast, particularly in the fields of interface and interaction design.

Many entrepreneurs underestimate the tremendous impact of design, in all its forms, and this is a huge mistake. Design has an incredible influence on life, society, and product development, making it the most important aspect. Without design, without interface, without ergonomics, without user analysis, there is nothing but a bad product.

My journey reflects this sentiment, and today I stand alongside lempire to make design a strategic lever to help as many people as possible in their business development through the likes of @lemlist, @lemwarm, @taplio, @tweethunter, and so much more soon...

UI, UX, visual and brand design of all products and brands of the company.

VP Customer Experience

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Investisseur

Tomorro

- Built the Customer Experience team across three pillars: Onboarding, Success,
and Support, growing from 1 to 10 team members in just 6 months.
- Optimized the onboarding process, reducing time-to-value by 30% and improving customer
activation rates.

Head of Customer Experience

Trustpair

- Managed a portfolio of 250+ B2B accounts (Mid-Market & Enterprise), ensuring high customer
engagement and retention.
- Redesigned the Customer Success organization, growing the team from 4 to 10 FTEs by
adding Customer Success, Customer Care, and Customer Enablement functions.
- Led Customer Committees, gathering insights to drive product improvements and process
optimizations.
- Implemented a risk detection framework, identifying early churn signals and developing
targeted retention strategies.

Head of Customer Success

Worklife

- Built the foundation for CX scalability, structuring the team and setting clear processes.
- Outsourced and managed a 10-person support team, improving response times and
customer satisfaction.
- Implemented CRM & automation tools (Zendesk, Planhat) to streamline customer
interactions.
- Developed onboarding workflows, successfully onboarding five corporate accounts as a
pilot project.

Sendinblue

Grew the global customer’s department from 3 FTE to 120 FTE in 5 different countries (France, Germany, USA, Canada, India) structured around 4 different sub-departments :

- Customer Care : 90 FTEs in charge of helping and supporting Sendinblue’s users throughout the customer journey in 6 different languages, offering a 24/7 support via email, chat, phone and social media.

- Customer Success : Launched in 2018, 15 FTEs in charge of Sendinblue’s Mid-Market customers
and responsible for maintaining and expanding their portfolio value through a dedicated onboarding, regular training sessions, QBRs and contract renewal negotiation.

- Customer Operations : 4 FTEs in charge of managing tools, processes and enablement of the team members in order to provide top-notch service to our user base.

- Sendinblue Service Lab : Inherited from the merger with Newsletter2Go in 2019, 11 FTEs act as an internal agency in charge of delivering services to our mid-market clients (email templates, landing pages, forms, technical integration, automation workflows implementation, campaign management)

Chief Customer Officer

Bisnode

• Assists with the qualification of the opportunities and/or identification of target accounts
• Support with technical qualification of sales opportunities
• Provide answers to technical questions in RFI or RFP
• Build custom demos
• Build technical relationship with prospects or existing customers

CRM Pre-sales consultant

• Responsible for managing a team of 7 e-CRM campaign managers and 2 Sr. e-CRM campaign managers
• Planning, supporting & delivering our clients’ multi-channel marketing campaigns including email, SMS
• Identifying new opportunities to increase engagement and commercial revenue
• Work hand in hand with the Sales team on RFPs in order to offer our services to our clients and Prospects

Manager of e-CRM & Campaign

• Setting up and delivering email and SMS campaigns via 5 different email marketing platform
• Supporting the management of the campaign calendar
• Tracking results to optimise campaigns and increase conversion

taplio

The Battle

Adrien DONOT

Guillaume R.

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