Adrian Ispas

CGS (Computer Generated Solutions)

CGS, a global provider of business applications, enterprise learning and outsourcing services, is pleased to announce as of June 2025 the appointment of Gabriel Mureșanu a senior business executive as European Business Development Director.

This appointment underscores CGS's commitment to expanding its European growth and strengthening its leadership in the Business Process Outsourcing (BPO) and customer experience sectors. The company aims to leverage its robust Romanian operations, which include over 4,000 seats in 7 locations with expertise across various industries and activities, such as:

Technical Support & Help Desk,Customer Care & Support,Business Process Outsourcing,Sales & Channel Management and high quality standards of execution and information security:

PCI Compliant,ISO 9001 Certification,ISO 27001 Certification,30 million transactions annually,18 languages spoken,95% of managers promoted from within,95% of CGS agents have graduate degrees or attend college

This reflects a focus on driving strategic growth across the European markets, aligning with CGS's objectives to enhance its market position.  

CGS BPO Division

CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia, Africa, and the Middle East. Its AI chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world’s industry-leading global brands from retail, hospitality, financial services, healthcare, technology, and telecom. 

ABOUT CGS

With 40 years of experience, CGS  is headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia. For more information, please visit www.cgsinc.com

European Business Development Director

Vatis Tech

Analysts expect the speech recognition market to reach close to €23 billion by 2026, growing 16.8% on average between 2021 and 2026. One of the drivers behind this growth is the increasing demand for biometrics in the banking, financial services and insurance industry to help tackle fraudulent transactions. Another driver is voice-based searches, increasingly adopted by consumers in the detriment of traditional search. Also, by adding the option to search for text within audio and video files, content managers can better and faster understand, review, share and reference this type of content.

It is this use case that propelled the Romanian startup Vatis Tech to launch an infrastructure solution in the speech recognition market:

“We started with the idea to search in audio. I listen to more podcasts and audio content, and often I need to search inside their content, but I don’t have the necessary tools,” Adrian Ispas tells The Recursive.

In a nutshell, the company offers search and transcription infrastructure for audio and video content, offering users a fast way to accurately identify terms in this type of content. Just how accurately? The tests performed so far indicated a 94% accuracy of transcription, which is 10% higher than that of competitors. Part of the reason is that the company’s speech recognition and machine learning algorithms are specialized for various industries and verticals, such as media, finance, healthcare, and technology.

Co-Founder

Benefito Mobile

Director of Business Development / Co-Founder 

Evolving Systems

Evolving Systems Inc. (NASDAQ-EVOL), is a global leader in Digital Customer Engagement software solutions and services, specializing in the telecommunications industry.  
Combining our proprietary state-of-the-art technology and industry expertise, Evolving Systems enable telecommunications service providers to proactively manage all stages of the customer life-cycle from initial service activation through to customer engagement and retention. 

In (e)SIM and sales life-cycle management, Evolving Systems deliver the software and services to help leading Communications Service Providers (CSPs) with (e)SIM and Service Activation, Provisioning and Number Management - including solutions for IoT and M2M. In Customer Life-cycle Management, Evolving systems have developed an industry leading next-generation platform for Customer Value Management (CVM), Customer Engagement and Next Best Offer orchestration as well as the management of Gamified Loyalty and Rewards Programs. 

Company Vision  Evolving Systems aims to be the CSPs first choice partner in attracting, onboarding, engaging, and retaining customers.  We will do this through a combination of our smart technologies, expert people, and brilliant execution. 

Evolving Systems, Inc. is a provider of real-time digital engagement solutions and services to more than 100 customers in over 65 countries worldwide.

The Company’s portfolio includes market-leading solutions and services for real-time analytics, customer acquisition, customer value management and loyalty for telecom, retail and financial services companies.  Founded in 1985, the Company has its headquarters in Englewood, Colorado, with offices in Asia, Europe, Africa, South America and North America.  

 We are the Market Leader in Loyalty for Telecommunication Companies delivering industry beating programs KPIs:
 +50% engagement rates
 +60% open rates
 +20% conversion rates

European Sales Director 

AWARENESS POWER Consulting

Business Services: 
1.Develop Strategies & Sales Forces
2.Start-up & Turnaround Strategy & Execution
3.Organizational Analyses & Transformation
4.Programs for sales skills development 
5.Practical Leadership & Management Consultancy

Managing Partner

Veridian Systems

Veridian Systems – a unique one stop shop platform for MVNO business model din Romania

Veridian Systems offers a complete technological platform allowing companies interested to become MVNOs to launch their business on the market with minimum investments and without telecom expertise being necessary. Our services are divided in four main areas: IT platform, telecom services, technical services and advisory services.

Our services: 

•	A quick launch on the market, without telecom experience being necessary
•	Reduced initial investments 
•	High customization
•	“Pay as you grow” model – costs pro rata with revenues
•	Easy and efficient management through Web interfaces.

Key benefits of the MVNO model:

Dedicated communication channel with its own customers available anywhere/anytime
More efficient promotion strategies and marketing campaigns
Creating and launching promotions that include offers specific to certain customer segments, in real time
Increased attractiveness by diversifying the product and service offer
Rewarding customers with real value services (mobile phone minutes)
Increased revenues &  customers loyalty over the long term

Business Development Director MVNO

Business Logic Systems Ltd

Business Logic Systems is a globally established provider of Software Solutions in the Customer Life & Value Management Solutions space with more than 20 years international experience providing customized Digital Mobile Engagement Software Platform, headquartered in UK, with a Technical Solution Center in Romania and regional offices in Malaysia and South Africa. 

We are delighted to help players in the tel-co, retail and banking industries to make the next step in building value added partners ecosystems & loyalty programs and propositions to become adapted to the modern competitive business environment.

BLS Digital Mobile Engagement Software Platform modules are: 

1.	Data Integration & Analytics
2.	Campaign Management Systems 
3.	Contextual Decision Platform & Marketing 
4.	Loyalty Points & Currency Management Programs
5.	Mobile Electronic Coupon Platform 

BLS Digital Mobile Engagement Software Platform enables a business to build:  
 
  A partners ecosystem that delivers enhanced customer experience & value added services through core business & other industries benefits 
 Content-Business Community – Mobile digital engagement– Create new & increase buying behaviors 
 Satisfies all motivational levels: Functional, Emotional, Life Changing and Social Impact  
 Deliver personalized life style and emotional customer benefits & experience 
 Mobile friendly experience

European Sales Director

RTC PROFFICE EXPERIENCE SA

As a CEO of RTC Proffice Experience I led the RTC team to accomplish a successful business turnaround assignment. 
We successfully delivered in 2013 and 2014 , with a strong and motivated team , the first turnaround phase of RTC  Proffice SA , the market leader of office supply in Romania a business with a 27,5 mil turnover. During almost 3 years of assignment we succeed to stop a 5 years business decline and to have a 2 years in a raw business growth.We grew in 2013 with 5% total business and in 2014 with a 25% increase on the core business and 15% on the total business in a shrinking market.

A start up company specialized in QUANTUM LEAP PERFORMANCE  and SALES STRATEGY RE ENGINEERING:

1.Sales channel mix & business execution models
2.Sales teams Start up & Turn Around business plans 
3.Customer Acquisition & Retention TELESALES strategies & business models 
4.How to create a Sales Force Culture 
5.Motivational & Mind Set workshops 
6.Call Center turn around into revenue generators
7.Leadership&Management trainings

Vodafone Romania

Design , implement and run a new sales channel within the Vodafone sales channel mix : Telesales Strategy , Business Model , Sales Training & Recruitment Model, It & IS Infrastructure , People Motivational Programs 
260% performance channel increase in 1 year 
Development  & Implementation of the Telesales Outsourcing Model

Head of Telesales, Business & Consumer Markets

Start the implementation of the new customer segmentation business model, strategy, people & process

Achieve/Exceed Telesales target in business area 

Main Objective: Build the program to Inject  Sales Expertise within the Customer Operation department

Director of Customer Relations, Business Markets

The Connex Partner Network is recognized for being the best performing sales channel in Romania by the end of 2005
Deliver on Sales Targets ,Market & Value share leadership 
Implement the new Retail Business Model 
Deliver a consistent Customer Experience by properly implementing the  sales channel strategy and by well designed and supervised sales processes 
Deliver on High Performance Culture through the regional sales teams 
Deliver and support the Matrix Management approach 
Ensure the appropriate Company regional representation

Sales & Distribution Director

MobiFon S.A. , CONNEX
Design, implement and monitor the sales strategy accordingly to companies strategy and objectives
Direct the development of competitive sales channel distribution mix in support of Connex's strategy and market share objectives
Set and manage direct & distribution sales objectives and manage commission and incentive compensation for direct & indirect dealer channels
Direct and develop regional structures and sales performance strategies for direct, indirect and corporate store sales channels
Lead cross functional teams in order to reach process operational excellence 
Direct the development of the integrated services strategies and performance within corporate accounts segments: As a main accomplishment the transition of the sales department from product to solution consultative selling. 
Direct the development of quality standards for all store locations for all indirect and corporate locations

Build and manage the indirect sales channels according with the sales strategy towards reaching the sales targets
Develop and motivate the sales team in order to achieve a high quality execution  and high performing environment based on company's cultural
 Values  
Ensure an effective matrix management working environment in order to balance properly  the national and regional interests & objectives

Distribution Area Sales Manager

Hire, train and coach a direct sales team for growing the company's corporate market share 
Construct  the necessary tools and motivational systems in order to achieve high levels of performance 
Consolidate market feed back for providing to the marketing department the useful information for building& maintaining  future competitive advantages 
Represent the company's image to official events and fairs

Corporate Accounts Sales Manager

Strategy & Execution Key Principles that I follow and remind to myself:
Sun Tzu:
The Way,the Whether,the Terrain,the Leadership,the Discipline 
10 soldiers that are obeying orders, worth more than 100 soldiers that are not obeying their orders.
If your soldiers are spoiled the general cannot impose himself as he is to close to the soldiers.They are useless. 
The only way to preserve fortune and order is to consider missfortune in time of fortune and disorder in time of order. Fortune attracts calamity, and calamity attracts fortune.
Success is a matter of timing not contention.

IDENITITY-PURPOSE-MINDSET-SPEECH&ACTION-RESULTS =Awareness Power Cycle 

Business Development Executive with 25+ years of experience. Successful business execution in Romania in several industries (IT, telecom, water-cooler, health care and office supply distribution) and international IT&C business development experience across Central & Eastern Europe.

Specialized in leadership, general management, consultative selling, sales & motivational training, start-up and turn around business assignments.

Proven experience in delivering results in general management and leading all the sales channels types Corporate, Direct & Indirect Sales, Retail, Telesales and Call Centers & Customer Operations, on both Business & Consumer Markets.

Key Business Achievements:

1.We successfully delivered the business turnaround of RTC Proffice SA the market leader of office supply in Romania a business with a 25-mil turnover. During the first 2 years and a 1/2 assignment as CEO we succeed to stop a 5 years business decline and to have a 2 year in a raw business growth with a 25% increase on the core business and 15% on the total business in a shrinking market
2. Successfully implementation of alternative sales channels in La Fantana and Medicover 
3.Building from scratch a 400 + people, Tele sales department a new and significant sales channel for Vodafone Romania
4.Lead the implementation of a new retail model, CONNEX 
5.Lead the implementation of the consultative selling method, CONNEX  
6.Key player in the Values Based Organization cultural program in Vodafone Romania, by being the Director with the most closed seminar sessions  

Graduate of 2003-2005 Romanian American Executive MBA program, ASEBUSS. 
Strengths FINDER results, by Gallup organization test:
Futuristic, Strategic, Learner, Responsibility, Significance
Personality Profile: Introverted Intuition-Extroverted Thinking.

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Adrian Ispas

Gabriel Muresanu

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