Adil Dittmer

Manta

I help organizations understand their data to make better decisions and measure their impact. 

As part of Equal Opportunity Ventures, we believe helping organizations learn and apply data science will unlock economic opportunity and close opportunity gaps across America.

Head of Customer Success

Success in Black

Success in Black is a community platform promoting Diversity, Equity and Inclusion while elevating Black Customer Success professionals to help them advance their careers.

Founding Team - Content Editor

NCAA

NCAAW Basketball Referee

TestBox

TestBox gives your customers reliable, personalized, AI-generated product demos and instant sandboxes so they can quickly get a hands-on experience with your products solutions

Tropic

Director of Customer Experience

Director of Customer Success

Senior Customer Success Manager

On Deck

On Deck Customer Success (ODCS) is a continuous community for senior CS leaders and operators.

On Deck Customer Success - Founding Fellow

Signal Vine, a Modern Campus Company

FY '20 - 124% NRR (#1 Team Attainment)
FY '19 - 109% NRR

Account Manager

Customer Success Manager

Inside Higher Ed

Account Development Representative, Careers Platform

Phi Gamma Delta

Change Management Consultant/Field Secretary

Virginia Tech

Supervisor, Recreational Sports Intramurals

Experienced Customer Success leader focused on providing strategic value for software companies. My professional interests include leadership theory, revenue growth, fundraising, start-ups, and building community through my work.

CS Consultant

Allma provides a suite of tools that allow companies to seamlessly manage and deploy AI to their employees to ensure consistent and optimal use of AI templates to help accomplish their daily tasks. The Allma platform offers companies the power to save, refine, and collaboratively employ AI templates across their teams.

I’m a Customer Success leader brought in to stabilize revenue, reduce risk, and turn complex post sales environments into scalable growth engines.

My focus lives at the intersection of retention, renewals, expansion, and executive value realization for enterprise customers. I’ve spent the last 15+ years building and scaling post sales motions across high growth SaaS, MedTech, and Life Sciences organizations, with direct ownership of large enterprise portfolios and multi year revenue outcomes.

I've led an 300M+ enterprise post sales portfolio, where I design and run retention and renewal strategy, executive business reviews, onboarding frameworks, and expansion programs. My work has driven meaningful churn reduction, accelerated time-to-value by 30%+, and generated $1.2M+ in expansion revenue through executive alignment, contract strategy, and outcome-based value conversations.

I operate as a true post sales revenue partner. That means:
	•	Owning renewals and expansion strategy, not just “customer happiness”
	•	Translating product usage and operational data into executive level ROI narratives
	•	Partnering tightly with Sales, Product, Engineering, RevOps, and Finance
	•	Building scalable programs that support both high touch enterprise motion and future growth

I’m especially strong in environments where Customer Success is expected to:
	•	Protect and grow ARR
	•	Support multi-year renewals
	•	De-risk complex enterprise accounts
	•	Influence roadmap and GTM decisions through voice-of-customer intelligence

At my core, I’m a builder. I’ve designed onboarding frameworks, renewal engines, executive engagement models, and internal analytics systems that enable CS teams to operate with clarity, confidence, and commercial impact.

I’m interested in Director level leadership roles across Customer Success, Retention, Renewals, and Customer Experience at companies that view post sales as a strategic revenue function, not just a support layer.

If you’re hiring, building, or rethinking how Customer Success drives long term revenue, I’m always open to a conversation.

Let's Connect! Reach out to:
🎤 Book me for your next conference or panel
🎙️ Feature me on your podcast
💡 Discuss CS strategy and leadership

When I'm not driving success:
🐻 Proud mom of two amazing humans
🤓 Marvel enthusiast
🔭 Amateur astronomer (because space is fascinating!)
🏌🏽‍♀️ Weekend golfer perfecting my swing

Jasmine Reynolds

I just got my snacks delivered by a robot and I’m not mad about it.

Met VenHub Global  at CES today. A fully automated convenience stores that operate 24/7 with zero downtime. Ordered through their app, walked up 90 seconds later, and grabbed my items from a contactless pickup window.

This is wild. The speed, the efficiency, the fact that it just works seamlessly, it’s exactly the kind of innovation that makes you realize how much friction we’ve just accepted as normal in retail. My first thought? How do I invest to get one on the University of Pittsburgh campus? Students would absolutely use this.

They’ve thought of everything, even the safety concerns you might have. This isn’t just a cool concept, it’s a fully realized product that’s ready to scale. VenHub is definitely a company worth checking out.
The future of retail is here and it’s fast.

Oh and follow me on TikTok 😀jasminechanel_onbrand 

#CES2025 #RetailTech #Automation #FutureOfRetail #Innovation #VenHub

Jasmine Reynolds, CCSM, CSM, CSPO

Director of Customer Success | Retention & Renewals Leader | Enterprise SaaS | $300M+ ARR | Churn Reduction & Expansion

Flying solo to CES with 30,000+ attendees, and somehow I’m still the one talking to myself on camera.

I don’t know what I was expecting from this conference, but it’s been exceeding even my wildest imagination. There are so many people and there are things in every single corner. The chaos feels so familiar and slightly overwhelming, but I’m here to consume everything and share it all with you.

Day one down and already finding innovations I can’t wait to tell you about. Follow along as I navigate the show floor.

#CES2026 #Techconference

Where to find me 

You don’t burn out because you can’t handle feedback.
You burn out when the positives disappear and all you hear is what to fix.

Stay positive pumpkin pie ✨

If you learn nothing else about me from this trip, please know that I love cotton candy.


So when I saw a vending machine with a literal robot arm spinning fresh cotton candy at CES, I obviously had to stop. Ordered it, watched the arm work its magic, and 60 seconds later I’m walking around the show floor with the fluffiest cotton candy I’ve ever had.

This is the kind of innovation that just makes you smile. It’s fun, it’s unexpected, and it’s solving a problem I didn’t even know I had, immediate access to fresh cotton candy whenever I want it. Sometimes the best tech at CES isn’t solving world hunger, it’s just making life a little sweeter.

10/10 would recommend. Also now searching for where I can find one of these near me.

#CES2026 #Innovation #TechConference #CottonCandy #Robotics #FoodTech

Open article: A love letter to Customer Success Managers by substack.com

A love letter to Customer Success Managers

Lenovo CES 2026 at the Las Vegas Sphere 🤯 #CES2026

Check out my new Substack. Link in the comments.

Open article: Welcome to the meeting after the meeting by open.substack.com

Social Capital Isn't Built By Proximity. It's Built By Perception.

Being in the room doesn't build social capital.

I learned this the hard way at an exclusive dinner three years ago. 
18 impressive people. I fought to get that seat.
Two hours later, I was... forgettable.
I had access. I did not have influence.

Here's what I finally understood:
Social capital isn't built by being NEAR powerful people. It's built by how people EXPERIENCE you when you're there.

After every interaction, do people: 
→ Seek your input? → Follow up genuinely? → Loop you in on opportunities?

If the answer is no, you don't have a proximity problem. You have a contribution problem.

Access is an invitation. Influence is a pattern.
Presence without contribution rarely compounds.

I wrote about the real work of building social capital, the uncomfortable truths nobody talks about.

What's your take? Does being in the room guarantee anything?

Full breakdown on my Substack: link in the comments

Somewhere between raising children, building careers, and holding everything together, we stopped treating connection like a necessity and started treating it like a bonus.

But what if it’s actually the thing that makes everything else survivable?

Idk just a thought

taplio

The Battle

Adil Dittmer

Jasmine Reynolds

Followers

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Performance ScoreJasmine Reynolds's LinkedIn Performance

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taplio

The Battle

Adil Dittmer

Jasmine Reynolds

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jasmine Reynolds's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreJasmine Reynolds's LinkedIn Performance