Adil Dittmer

Manta

I help organizations understand their data to make better decisions and measure their impact. 

As part of Equal Opportunity Ventures, we believe helping organizations learn and apply data science will unlock economic opportunity and close opportunity gaps across America.

Head of Customer Success

Success in Black

Success in Black is a community platform promoting Diversity, Equity and Inclusion while elevating Black Customer Success professionals to help them advance their careers.

Founding Team - Content Editor

NCAA

NCAAW Basketball Referee

TestBox

TestBox gives your customers reliable, personalized, AI-generated product demos and instant sandboxes so they can quickly get a hands-on experience with your products solutions

Tropic

Director of Customer Experience

Director of Customer Success

Senior Customer Success Manager

On Deck

On Deck Customer Success (ODCS) is a continuous community for senior CS leaders and operators.

On Deck Customer Success - Founding Fellow

Signal Vine, a Modern Campus Company

FY '20 - 124% NRR (#1 Team Attainment)
FY '19 - 109% NRR

Account Manager

Customer Success Manager

Inside Higher Ed

Account Development Representative, Careers Platform

Phi Gamma Delta

Change Management Consultant/Field Secretary

Virginia Tech

Supervisor, Recreational Sports Intramurals

Experienced Customer Success leader focused on providing strategic value for software companies. My professional interests include leadership theory, revenue growth, fundraising, start-ups, and building community through my work.

CS Consultant

Allma provides a suite of tools that allow companies to seamlessly manage and deploy AI to their employees to ensure consistent and optimal use of AI templates to help accomplish their daily tasks. The Allma platform offers companies the power to save, refine, and collaboratively employ AI templates across their teams.

Pluralsight

✦ Drive strategic success for an enterprise portfolio across Fintech, Logistics, and Financial Services
✦ Champion proactive churn reduction leveraging Health Score analytics and success metrics
✦ Lead C-suite Executive Business Reviews (EBRs) aligning customer outcomes with strategic goals
✦ Execute personalized customer onboarding and success initiatives driving user adoption
✦ Secure multi-year agreements and expansion revenue through strategic upsell campaigns

Enterprise Customer Success Manager

Member

UserGems 💎

✦ Achieve perfect retention across $1.2M ARR enterprise portfolio through lifecycle optimization
✦ Architect value realization through customized enablement and change management strategies
✦ Orchestrate quarterly executive alignment through strategic business reviews
✦ Drive expansion revenue through proactive opportunity identification and early renewal management

Medrio

✦ Steward $14M portfolio achieving total retention across pharmaceutical and government accounts
✦ Leverage predictive analytics to drive proactive engagement and maximize customer satisfaction
✦ Identify and execute expansion opportunities through strategic success initiatives
✦ Scale customer success strategies across enterprise accounts

Senior Enterprise Customer Success Manager

IngMar Medical

✦ Architect comprehensive success strategy for $11M Enterprise Medical Device portfolio
✦ Design and implement customer lifecycle framework increasing adoption and retention
✦ Drive strategic value realization aligning product capabilities with stakeholder objectives
✦ Scale post-sales operations from three to seven team members establishing SOPs
✦ Partner with C-suite on change management initiatives guiding complex transitions

Senior Manager, Enterprise Customer Success

Portis Insurance

✦ Maintain elite retention rates through strategic relationship management
✦ Conduct executive reviews aligning solutions with enterprise objectives
✦ Execute revenue growth through targeted upsell and cross-sell initiatives
✦ Lead change management for enterprise system transitions
✦ Pioneered lifecycle management processes maximizing long-term value realization

✨ Meet Jasmine Reynolds: An award-winning Enterprise Customer Success Executive and recognized industry thought leader with 15+ years of transformative experience across Life Sciences and SaaS. Named among EverAfter's Top 25 Most Creative CS Leaders (2024) and a two-time Top 100 Customer Success Strategist, I bring strategic vision and proven expertise to every customer partnership.

🎯 As a conference speaker (Rocketlane Propel 2023 & 2024) and industry correspondent, I'm passionate about sharing insights on building scalable customer success organizations and driving exceptional enterprise value realization. My track record speaks for itself: managing multi-million dollar portfolios with 98%+ retention rates while consistently driving significant expansion revenue.

💫 Expertise that sets me apart:

Strategic Enterprise Account Management
Value-based Selling & Revenue Growth
Change Management & Customer Advocacy
Executive Relationship Building

🌟 Beyond the metrics, I'm a certified Scrum Master who believes in the power of authentic connections. Whether I'm mentoring through Women in CS, speaking on diversity in tech at Success in Black panels, or serving as a Growth Coach with Catalyst Coaching, I'm committed to elevating our CS community.

Let's Connect! Reach out to:
🎤 Book me for your next conference or panel
🎙️ Feature me on your podcast or webinar
💡 Discuss CS strategy and leadership

When I'm not driving customer success:
🐻 Proud mom of two amazing humans
🤓 Marvel enthusiast
🔭 Amateur astronomer (because space is fascinating!)
🏌🏽‍♀️ Weekend golfer perfecting my swing

Jasmine Reynolds, CCSM, CSM

Every year, I’m reminded that the Customer Success community is one of the most open, generous, and welcoming spaces in tech. You can walk into a Pulse conference without knowing a soul and somehow leave with new colleagues, new friends, and a few people who feel suspiciously like family. It’s our version of homecoming.

What I love most is that everyone shows up ready to learn, share, and cheer each other on. There is no ego here. There is no “prove yourself first.” This community believes in lifting as we climb and in creating room for every voice, every story, every journey.

I’m grateful to be part of a field where collaboration is the culture and connection is the currency. Pulse is the one place where the hallway conversations hit just as hard as the keynotes, where you can stumble into someone who forever changes how you think about your craft, your career, or your confidence.

If you’ve ever wondered what makes Customer Success special, it’s this. The people. The energy. The feeling that you can come exactly as you are and still belong. And every year, I leave these conferences more inspired, more connected, and more proud to call this community home.

Here’s to many more homecomings.

#PulseEurope2025 #CustomerSuccess

Jasmine Reynolds, CCSM, CSM, CSPO

So... I get to go to CES 2026 as MEDIA. 🤯

Still pinching myself tbh.

For those who don't know, CES is basically Disneyland for tech nerds… except instead of rides, you get robots, AI everything, and gadgets you didn't know you needed (but definitely will want).

I'll be in Vegas this January with a media pass, which means I get to:
✨ Touch all the shiny new tech before everyone else
✨ Ask the "okay but does it ACTUALLY work?" questions
✨ Geek out with innovators who are building the future
✨ Find the weird stuff (because CES always has weird stuff)

I'm coming at this from a UX lens. I care less about specs and more about "will real humans actually use this?" Does it solve a problem or just create new ones? Is it intuitive or frustrating? 

That's the content I'm bringing you. Real talk, real testing, real reactions.

I need your help though:What do you want me to investigate? What tech are you curious about? What categories should I deep dive into? Drop your thoughts below; I'm literally taking notes. 📝

And if you're going to be at CES or know of cool startups/companies I should check out, slide into my DMs. Let's connect!

Time to start breaking in my walking shoes. 40,000 steps a day, here I come. 😅

#CES2026 #TechLife #UserExperience #UXDesign #Innovation

Another CS leader told me today that NPS is their least favorite metric… and honestly? 
I couldn’t agree more!!

After interviewing multiple leaders at the conference, the same theme kept coming up:

🔸 NPS is a lagging indicator.
By the time it dips, the relationship is already strained.

🔸 It rewards the loudest voices, not the truest signals.
Your happiest or most frustrated users answer, everyone in the middle disappears.

🔸 It tells you how they feel, not what they need. And Customer Success can’t afford to operate on vibes.

Here’s the truth we’re all circling around:

➡️ We can’t build the next evolution of Customer Success on a metric that only speaks up after the damage is done.

NPS was great for the last decade.
But the next decade?
We need metrics that measure proactive health, relationship strength, and value realization; not reactive sentiment.

The teams who win next are the ones who stop obsessing over a score…
and start obsessing over signals that predict expansion, retention, and partnership.

Curious to hear from this community:
What metric do you think will replace NPS as the gold standard?

#PulseEurope2025 #NPS #CustomerSuccess

Pulse had everyone in their reflective era, and I was here for it. This attendee dropped a gem that proves intentionality is still the real power move.

Gainsight 
#PulseEurope2025 #CustomerSuccess #Networking

What if creating polished product demos, training videos, or onboarding guides took just one click?

That’s exactly what Trupeer does. Their AI powered platform transforms a simple screen recording into a studio quality video, complete with voice over, captions, visuals, and even documentation; in minutes.  

Why I’m impressed:
• Stress-free content creation — no editing skills, no video-production headaches, just record and let AI work its magic.  
• Instant scalability — from SOPs and onboarding to demos and help guides, every workflow becomes video-ready, instantly.  
• Big-time efficiency — what used to take hours or even days, now gets done in a few clicks.  

If your team spends time explaining features, training users, or documenting workflows, this company is rewriting the rulebook. Take a minute to watch the Trupeer Team talk through what Trupeer is all about. 👇

Trupeer AI 

#AI #SaaS #Productivity #CustomerSuccess #ProductDemos #SOP #Onboarding #Trupeer #VideoMarketing

🔥 If you care about world-class customer experience, you need to know this company.

I just had the chance to learn more about Customer Obsessing, and let me tell you, they are raising the bar for what customer-centric growth should look like. Their CEO breaks it all down in the video below, but here’s the headline: they’re not just talking about customer experience… they’re redefining it.

This team is helping companies turn CX into a competitive advantage through smarter insights, operational rigor, and a true culture of customer devotion. They’re building systems that create loyalty, elevate retention, and transform everyday interactions into business-defining moments.

A few things I love about what they’re doing:
• They treat customer obsession as a business strategy, not a slogan.
• They help teams create experiences that feel personal, intentional, and high impact.
• They’re teaching orgs how to build long-term, human-centered relationships that actually drive growth.

In a world full of noise, they’re doing the thing every brand talks about but few actually deliver: making customers feel valued, understood, and delighted at every touchpoint.

If you’re serious about leveling up your customer experience, this is a company worth watching.
👇 Check out the CEO’s message to see why they’re earning attention.


Amy Downs ✨

#CustomerExperience #CustomerSuccess #CXStrategy #CustomerCentricity #PulseEurope2026 #CustomerObsession

There’s something about Pulse that gets people telling the truth they didn’t plan to share. This moment had me nodding before they even finished.

Gainsight 
#PulseEurope2025 #RealConversations

When ambitious people get in the same room, the energy hits different. This Pulse takeaway says exactly what many of us were feeling.

Gainsight 
#PulseEurope2025

I remember my first Pulse Europe like it was yesterday, that mix of excitement, nerves, and “okay… what did I just walk into?”

And every year since, I meet someone who reminds me why I keep coming back. Someone new. Someone familiar. Someone who feels like a friend I’ve somehow known for years.

This year, it was this group.
Their first Pulse.
But they adopted me instantly; as their new friend, coworker, conference buddy and we had the best time navigating the week together.

These are the moments people underestimate about conferences:
It’s not just the sessions.
It’s the people who turn a massive event into a memory.

Cheers to your first Pulse, friends. Alice Edwards Robert Almstedt Svanhildur Olafsdottir 
I can’t wait to see you all next year. 🥂💙

#PulseEurope2025 #Networking #CustomerSuccess

I just love the energy of first timers at Pulse Europe. There’s this spark that only shows up when someone steps into a room full of possibility.

Gainsight 
#PulseEurope2025 #FirstTimeAtPulse #CustomerSuccess

It’s one thing when a customer likes your product…

It’s another when they’re a poweruser who can’t stop talking about the feature that changed everything for their workflow.

For him, that feature is Staircase AI.
And honestly? I get it.

Here’s the simplest way to understand it:
Staircase AI turns every customer interaction into a clear relationship map; so you know who’s engaged, who’s slipping, and where the next opportunity is hiding.

No more guessing.
No more gut-feel forecasting.
No more “I think they’re happy…?” moments.

Why it matters:
✨ It surfaces risk before it becomes churn
✨ It highlights champions & blockers automatically
✨ It shows sentiment trends across accounts
✨ And it lets teams focus their time where it actually moves the needle

In other words, it gives you the relationship intelligence you wish your CRM had all along.

Gainsight 
#PulseEurope2025 #CustomerSuccess

Just a little Q4 Friday humor for you…

Check in …. Yall good???

Happy to share that I'll be speaking at Furlough ≠ Failure ! Make sure to attend it on December 11.

Unboring™ Sales Specialist 🏆 Global Sales Enablement 🌏 Speaker | Host | GTM Training Facilitator ✨ Bridging the Gap Between Corporate Sales Training & Community Learning 🌟

Over 300,000 Black women have lost their jobs this year.

The current economy can make you believe there’s no hope, no opportunity, and no way forward. 

It can leave you feeling scared, inadequate, unworthy, lost, fearful, ashamed, or embarrassed.

This conversation is proof that a layoff is not failure, it’s a redirection.

Join me and an incredible group of women, Shantel Love, D'Janae Robinson, MBA, Jasmine Reynolds, CCSM, CSM and Shermalyn Sidonie-John , as we open up and have a courageous conversation about our journeys through layoffs, furloughs, and the pivot into full-time entrepreneurship. 

What once seemed impossible became their testimony of faith, grit, and growth.

Our stories are not about perfection, they’re about perseverance. No fluff, just truth. 

Each of us will reveal the mindset shifts and strategies that turned seasons of hardship into catalysts for growth, purpose, and success.

Please share this with your community and don’t forget to RSVP!

Together, let’s reignite hope, courage, and confidence in the face of uncertainty.

#BlackWomenInBusiness #Resilience #FaithOverFear #CareerPivot #FromLayoffsToLegacy #Purpose #Leadership #Entrepreneurship #Hope

D'Janae Robinson, MBA, Jemi Crookes and 36 other attendees

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The Battle

Adil Dittmer

Jasmine Reynolds, CCSM, CSM

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The Battle

Adil Dittmer

Jasmine Reynolds, CCSM, CSM

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jasmine Reynolds, CCSM, CSM's LinkedIn Performance

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