Adil Dittmer

Manta

I help organizations understand their data to make better decisions and measure their impact. 

As part of Equal Opportunity Ventures, we believe helping organizations learn and apply data science will unlock economic opportunity and close opportunity gaps across America.

Head of Customer Success

Success in Black

Success in Black is a community platform promoting Diversity, Equity and Inclusion while elevating Black Customer Success professionals to help them advance their careers.

Founding Team - Content Editor

NCAA

NCAAW Basketball Referee

TestBox

TestBox gives your customers reliable, personalized, AI-generated product demos and instant sandboxes so they can quickly get a hands-on experience with your products solutions

Tropic

Director of Customer Experience

Director of Customer Success

Senior Customer Success Manager

On Deck

On Deck Customer Success (ODCS) is a continuous community for senior CS leaders and operators.

On Deck Customer Success - Founding Fellow

Signal Vine, a Modern Campus Company

FY '20 - 124% NRR (#1 Team Attainment)
FY '19 - 109% NRR

Account Manager

Customer Success Manager

Inside Higher Ed

Account Development Representative, Careers Platform

Phi Gamma Delta

Change Management Consultant/Field Secretary

Virginia Tech

Supervisor, Recreational Sports Intramurals

Experienced Customer Success leader focused on providing strategic value for software companies. My professional interests include leadership theory, revenue growth, fundraising, start-ups, and building community through my work.

CS Consultant

Allma provides a suite of tools that allow companies to seamlessly manage and deploy AI to their employees to ensure consistent and optimal use of AI templates to help accomplish their daily tasks. The Allma platform offers companies the power to save, refine, and collaboratively employ AI templates across their teams.

Bob London

Are your CS, Sales or Account Management team's customer conversations really about the customer? 

Or are they just check-the-box "feature-fests," narrowly focused on your product with little or no value to the customer?

RADICALLY AUTHENTIC DISCOVERY (RAD) BOOSTS CUSTOMER ACQUISITION & RETENTION

RAD is based on my customer discovery conversations with over 2,700 B2B decision-makers and features two unique components:

1. Disruptive, penetrating questions that give customers space to talk about what they're experts in: Their problems, priorities and perceptions (not your product!).
2. Techniques to "mute yourself" so you can listen between the lines and go where the customer or prospect wants to go. As a result you'll "hear" what's really important TO THEM.

NOW, YOUR TEAM CAN LEARN RADICALLY AUTHENTIC DISCOVERY

I'd love to help your team reap the benefits of this unique approach. In my personalized professional development programs, your team will receive exclusive and actionable content not available from any other source, including:

+ ​The disruptive questions that yield candid responses and insights.
+ The importance of asking open-ended questions you don't know the answer to.
+ The right way to frame conversations, ask questions and follow up.
+ Tips on “listening between the lines” to maximize insights.

Visit www.boblondon.co to learn more.

CEO, Founder & Chief Listener

Your customer’s voice should be your company’s voice. I help clarify both.

I work best with B2B leaders - CEOs, founders, heads of CS, Sales, Marketing and Product - who have this in common: You're curious about what their ideal customers and prospects actually think and need IRL (in real life) vs. what you HOPE they need. 

You want to understand how to define value on the CUSTOMER’S terms, not yours. And you’re not afraid to “go there,” to discover the their truth. In fact, you're convinced that’s how your business will win.

My promise - based on 2,300+ interviews with B2B decision-makers - is this: Radically authentic customer discovery will help you develop more powerful brand strategy, positioning, messaging, differentiators and value prop.

And these form the foundation of more successful customer acquisition and retention efforts. And of course, that's what it's all about.

SERVICES:

Voice of customer
Radically transparent discovery reveals what matters to the market in the real world. Engagements include Customer insights, Product-market fit, Sales win-loss, Customer churn, Exit interviews

Voice of company
A compelling messaging strategy boosts customer & employee acquisition & retention. Engagements & deliverables include: Messaging playbook, Positioning & differentiators, Value prop & messaging, Brand promise & strategic narrative, Investor pitch

Discovery training
Learn to get customers and prospects to open up like never before. Specialized workshops and coaching for: Customer Success, Sales, Account management, Product marketing & management

taplio

The Battle

Adil Dittmer

Bob London

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