Smith School of Business At Queen's University

As part of the program advisory board, I work with my fellow board members to ensure that the program is delivering learning that is current, up to date, and relevant to current business needs. Our board provides support and advice to other academic programs, assists in the development of additional content and identifies best practice standards.  We serve as ambassadors to the programs, providing a connection while facilitating the exchange of information and ideas with industry peers and multiple global bluechip companies. 
   
☛ SPECIALTIES: 
Analytics | Leadership | Strategy Executive | Machine Learning | Artificial Intelligence | AI | Digital Supply Chain | MBA | Speaker | Loyalty Program Specialist | Motivational Business Speaker | Future Technology Advocate & Speaker | Digital | Research | Speaker | Keynote Speaker

Advisory Board - Master of Management Analytics & Master of Management Artificial Intelligence

International Institute for Analytics

The International Institute for Analytics (IIA) is the authority on analytics maturity and best practices. Co-founded by Tom Davenport and CEO Jack Phillips, IIA works across a breadth of industries to uncover actionable insights from its network of analytics practitioners, industry experts and faculty.  IIA are the leading source of expertise for companies making the transition to data-driven decision-making and advanced analytics, offering four unbiased, client-oriented services designed to help organizations across the entire analytics lifecycle from ideation, through strategy and planning to operationalization.

IIA's Research and Advisory Network provides clients with access to the largest network of independent analytics expertise, allowing them to apply real practitioner insights against initiatives, projects and problems.

As a Senior Executive and Advisory Associate, I help companies and organizations in North America and Europe improve their bottom-line, building analytic presence, creating pricing, and analytic models through insights and recommendations which support decision making by integrating primary and secondary research and analysis, using multiple data sources and relevant proven methodologies. 

Through planning, analytics research, evaluation and data strategy, I assist in the creation and implementation of yearly strategic plans.  Build and sustain Business Improvement (SBI) and programs, including creating a new performance management strategy for optimum results. 

My goal is to be a trusted partner and to mentor and modernize the overall analytic environment, based on my evaluation of the client's business and technical requirements.  


☛ SPECIALTIES:
Analytics | Leadership | Strategy Executive | Machine Learning | Artificial Intelligence | AI | Digital Supply Chain | MBA | Speaker | Loyalty Program Specialist | Motivational Business Speaker | Future Technology Advocate & Speaker | Digital | Data Science | AML  | Speaker | Keynote Speaker

Faculty & Advisory 

Loblaw Companies Limited

☛ Head of Enterprise Business Information Competency Centre (BICC) @Loblaw,  Canada's largest retail company:

Responsible for enabling revenue growth, operational efficiency & risk avoidance through data innovation, data strategy, data monetization, data governance.

☛ Scope included: Customer Loyalty & Analytics, Digital Channels, Pharmacy & Healthcare, Retail Product & HR data.

Analytics Lead COE, analytics strategy, and drove culture change, executive alignment and adoption, and key technology investments.

☛ Led the creation and development of the inaugural Loblaw Analytics Certificate program, in partnership with Queens University Analytics- to-date, 70+ Loblaw colleagues have completed the program.

☛ SPECIALTIES:
Analytics | Leadership | Strategy Executive | Machine Learning | Artificial Intelligence | AI | Digital Supply Chain | MBA | Speaker | Loyalty Program Specialist | Motivational Business Speaker | Future Technology Advocate & Speaker | Digital | Supply Chain / FP&A | Speaker | Keynote Speaker

Senior Director Finance, Enterprise Business Information Competency Centre  & Loyalty

☛ Led the financial reporting, planning and analysis function for the $1B+ Loblaw Distribution and Supply Chain business

Led the creation of 5-year Financial Plan ensuring division alignment and supported the strategic plan including conducting sensitivity analyses to determine impact of changes to underlying assumptions on annual and strategic plan.

☛ Successful collaboration with Senior Operators across 20+ distribution sites for Warehouse, Transportation, and Replenishment – including external third-party providers.

Presented financial results and forecasts to Senior Management.

☛ Lead the FP&A team in providing financial support of the Total Supply Chain business through detailed, insightful commentary on financial results and forecasts; ensuring the Operations teams and Senior Management are connected to the financial processes and the division's financial performance; achievement of consistent 2-3% forecast accuracy rate.

☛Managed the long-range planning process for the Supply Chain business.

Standardized the financial reporting and forecasting process across the network; resulting in efficiencies with various financial and analytical processes.

Financial lead for network transition projects.

☛ SPECIALTIES:
Analytics | Leadership | Strategy Executive | Machine Learning | Artificial Intelligence | AI | Digital Supply Chain | MBA | Speaker | Loyalty Program Specialist | Motivational Business Speaker | Future Technology Advocate & Speaker | Digital | Supply Chain / FP&A | Speaker | Keynote Speaker

Senior Director FP&A, Supply Chain, Central Analytics, Loblaw Digtial, Customs

Support colleague engagement and development.
 
☛ Consistently achieved team engagement survey scores well above the business’ national average.

Providing members with opportunities and exposure to areas within Supply Chain that are outside their normal scope of duties.

☛ Maintain a strong relationship with all team members, through open and honest communication based on mutual respect.

Several mentoring relationships within the organization; succession planning.

Director,  Financial Planning & Analysis, Supply Chain, E-Commerce, TMS 

Supply Chain Management Inc. (a Division of DHL/Exel)

Exel is a North America 3PL leader, providing customer-focused supply chain solutions, resources and expertise. With a range of solutions that include: consulting, design, integrated information management, e-commerce support, and warehousing and distribution services. With more than 40,000 associates, 80 million square feet of warehouse space and annual revenue of over $4.5 billion, Exel is delivering value across the supply chain for several of the world’s largest and well-known brands

Senior Manager Financial Planning & Analysis

FANUC Robotics

FANUC America Corporation provides the most complete range of industrial automation equipment including robots, CNCs and motion control systems. FANUC’s innovative technologies and proven expertise help manufacturers in the Americas maximize efficiency, reliability and profitability. Markets served include: Aerospace, Agriculture, Assembly, Automation, Automotive, Construction, Education, Energy, Fabricating, Food, General Motion Control, Machine Tool, Material Handling, Material Removal, Medical, Metal Fabrication, Metalforming, Mold & Die and Woodworking.

Advisor

#1 Most Followed Voice in AI Business (1.5M) | Leading AI Entrepreneur & Advisor | Former Amazon, IBM | LinkedIn Top Voice | @alliekmiller on Instagram, X, TikTok

AI isn’t magic. It’s method.

Most executives don’t need more AI hype.
They need real-world results.
Fast.

I'm Achille Ettorre.
TEDx speaker. Advisor to C-suite leaders.
Author of The Digital Advantage.

I help senior leaders turn AI into ROI.
Not dashboards. Not prototypes.
Actual outcomes.

Where it started:
I scaled a gritty equipment rental company into a process-driven, tech-enabled business.
It taught me how transformation really works — from the inside out.

That experience grounds my approach today:
From back office to boardroom, I’ve helped Fortune 500s, retailers, universities, and governments design AI and data strategies that get traction — not just talk.

What I believe:
AI doesn’t fix broken processes. It exposes them.

Clean data beats big data.

Strategic alignment always outperforms automation.

How I help decision-makers:
✅ Keynotes on AI, analytics & transformation

✅ Board-level advisory & AI audits

✅ Workshops for C-suites and senior teams

✅ Custom training based on The Digital Advantage

Who I’ve worked with:
Clients include DHL, Walmart, Loblaw, top grad schools, and multiple government agencies.
I sit on advisory boards, speak globally, and collaborate with forward-thinking execs building the future — not chasing trends.

Let’s work together if you’re:
→ A CEO, COO, or VP ready to deploy AI for real results
→ Leading transformation and need clarity over complexity
→ Planning an event and want a speaker who simplifies the complex

🎯 Book a strategy call → www.achilleettorre.com
📘 Get The Digital Advantage on Amazon
🎤 Watch my TEDx talk in the Featured section

Achille Ettorre, MBA

Canadian Stewardship Services Alliance (CSSA) Inc.

In this role, I formulated customer service and support models for all programs and steward segments. I discovered possible areas for improvement by executing all administrative and financial duties regularly, including budget evaluation, report writing, and communication with top officials.
Prominent Accomplishments:
• Directed quality program execution, achieving an impressive 77% consensus rate and exemplary service delivery.
• Led a team of two key account specialists and five steward account specialists, achieving a 25% improvement in service standards adherence and a 30% reduction in resolution times for steward issues.
• Mentored key account specialists to support productive interactions with businesses and organizations.
• Implemented Pure Chat, a full-featured live chat product, incorporating real-time visitor analytics and contact history to optimize every interaction, resulting in a 20% increase in overall steward satisfaction ratings.
• Fostered productive interactions with businesses and organizations, ensuring alignment with program objectives, while implementing a steward success measurement framework. This initiative resulted in a 30% improvement in identifying and addressing steward needs, leading to enhanced overall steward success outcomes.
• Led and contributed to the wind-up of Stewardship Ontario's Programs, ensuring compliance with the Resource Recovery and Circular Economy Act of 2016. Provided subject matter expertise and guidance on steward-related deliverables, consultations, and issues. Maintained a 100% response rate to inquiries and requests from internal and external partners, ensuring timely resolution of issues and smooth project execution. Achieved a 95% satisfaction rate among stakeholders, demonstrating expert knowledge, professionalism, and responsiveness in representing CSSA as a service provider.

Senior Manager, National Steward Services

Over this course of employment, I delivered excellent customer service to stewards by successfully articulating laws, rules, contractual duties, and regulations pertaining to material tonnage reporting and fee payment. I also oversaw all day-to-day operations and executed excellent service strategy.
Major Achievements:
• Provided exceptional customer service to stewards, ensuring adherence to material tonnage reporting and fee payment requirements.
• Cultivated strong relationships with stewards, resulting in a 75% overall quality feedback metric.
• Successfully managed a best-in-class steward services team, fostering uniformity and optimal resource utilization among eight national steward services representatives, resulting in a 98% employee satisfaction rate and a 15% reduction in turnover through targeted recruitment, training, and coaching initiatives.

Manager, National Steward Services

Over this course of employment, I implemented a standardized fee-setting approach for packaging and printed paper that is principle-based, simple to understand, fair, and long-lasting. I efficiently improved company strategy through the elimination of gaps in internal processes, while structuring activities to create the best possible environment for departmental growth.
Basic Contributions:
• Devised a harmonized fee-setting process for packaging and printed paper, resulting in fair and long-lasting fee structures.
• Orchestrated a high-performing team of financial analysts, ensuring adherence to stringent federal and provincial environmental stewardship regulations, by streamlining internal processes and workflows, leading to a 20% increase in team productivity and timely submission of regulatory reports.
• Reduced company risk exposure by 5% through the provision of comprehensive quantitative support and in-depth research on environmental and regulatory compliance.

Manager, Stewardship

In this period, I mentored a second finance manager to support the company's expansion, ensuring consistent adoption of best practices and fostering professional growth, resulting in a 20% increase in productivity and a 15% decrease in error rates within the finance team.
Provided financial and core operations insight to top management, facilitating agreement on business strategy and goals.
Key Attainments:
• Implemented standardized SAP and P&L reporting processes, resulting in a 5% improvement in operational efficiency. This standardization facilitated easier data analysis and decision-making, leading to quicker insights into cost center performance.
• Consolidated redundant cost centers and streamlined the budgeting process, resulting in a 5% reduction in costs. By identifying and eliminating inefficiencies, the streamlined process allowed for better resource allocation and improved financial planning for central operations.

Manager Finance, Central Operations

Key Attainments:
Strategic Collaboration and Resource Coordination:
• Collaborated with the SVP Warehouse & Supply Chain Finance to effectively coordinate resources for 20+ distribution sites, including Warehouse, Transportation, and Replenishment, as well as external third-party providers.
Analytical Reporting Package Development:
• Created a comprehensive Analytical & Reporting Package for the Financial Planning Team, integrating additional insights such as areas of opportunity, scenario analysis, and benchmarking. This package guided business unity activity and facilitated informed decision-making.
Budget Process Enhancement:
• Enhanced the budget process by standardizing and consolidating key aspects of the Supply Chain budget, resulting in a consistent 2-3% forecast accuracy rate. Identified and implemented methods to streamline budgeting processes, improving overall efficiency.
Data-Driven Financial Assessments:
• Conducted consistent and accurate assessments of unit financial health using a data-driven approach. Effectively communicated with resources to compile and compare information, facilitating quality evaluation of a business unit valued at over $2B.

Sr. Analyst, Financial, Distribution & Supply Chain

Solectron Global Services Canada Inc.

Financial Analyst

Carlson Wagonlit Travel

Senior Accountant, Leisure and Local Business

INTRA Travel Corporation

Senior Accountant

𝗦𝗲𝗻𝗶𝗼𝗿 𝗘𝗦𝗚 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝘄𝗶𝘁𝗵 𝗢𝘃𝗲𝗿 𝟭𝟬 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
As a seasoned sustainability strategist with over a decade of experience in environmental, social, and governance (ESG) management, I guide organizations toward achieving their ESG goals and enhancing performance. My solid experience in finance, corporate social responsibility, and executive management enables me to seamlessly integrate ESG considerations into business processes, craft detailed reports, and deliver data-driven recommendations to senior management. Additionally, my strong background in environmental sustainability, materiality assessment, and ESG reporting is complemented by my Certificate of Completion in MBA Essentials and Post-Graduate Certificate in CSR & Sustainability.

𝗞𝗲𝘆 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀:
• Integrating ESG considerations into core business operations
• Crafting precise, insightful reports
• Presenting data-driven recommendations to senior management

𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:
Leading multi-disciplinary best-in-class service teams and fostering strong stakeholder relationships
Directing quality program execution with a 77% consensus rate and exemplary service delivery
Passionate about driving positive change and making impactful contributions to sustainability goals
I strive to make meaningful contributions by fostering strong relationships, reducing environmental impacts, and implementing sustainability strategies and continuous improvement plans.

𝗠𝗲𝗻𝘁𝗼𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:
I actively stay current with the latest trends and best practices in ESG management through continuous learning and professional development. I hold certifications in Project Management Foundations, Navigating Environmental Sustainability, and Corporate Finance: ESG. As a proactive mentor and guide, I offer valuable insights and support to peers and emerging professionals in the field.

Let's connect to explore how my expertise in ESG management can contribute to your organization's success! Contact me at pmdibart@sympatico.ca for discussions on innovative sustainability solutions and strategic collaborations.

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Achille Ettorre, MBA

Paolo Di Bartolomeo

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