Go Nimbly

Not gonna lie... still figuring this part out but pretty sure it includes lots of 'architect-y' buzzwords like instances, integrations, systems, territory modeling, roadmaps, sprints, release cycles, hyper-care, object modeling, lucid-charting, API awareness, database...ing, routing, workflows, problem solving, critical deadlines, impact analysis, cross-functional alignments, client-facing discovery, scope, requirements, user stories, scope creep, regular creeps, analysis, conceptual design, one on ones, popping into calls, certifications, using the phrase 'I don't know but let me check and get back to you', and other stuff like that. 

 But you can follow along with the adventure by subscribing to the podcast here: https://partneropspartner.buzzsprout.com/2173770

RevOps Architect

PartnerOps Partner

PartnerOps Partner is dedicated to raising awareness, capability, and support for the niche role of Partner Operations within SaaS industry. We achieve this by connecting professionals in the highly niche space of "Partner Operations" to one another through community, podcast, events, and networking. Learn more at the website - www.partneropspartner.com - and reach out to connect!

Host

Partner Foundations

Partner Foundations is an App-Exchange approved, Salesforce native solution for partner management that provides your partner team the underlying framework necessary for scalable ecosystem growth. 

Finally, Salesforce built with Partnerships in mind! 

With Partner Foundations, your partner team can accelerate their focus on growth and stop haggling over system headaches while your executive team can get the real-time insights they need to continue investment in your program. 

Reach out for more information or see our site and listing on the Salesforce App Exchange: www.partnerfoundations.com

Co-Founder

Samsara

Lead multiple high value projects impacting program operations including a complete overhaul on the core attribution model to support scalable growth for standard and exception programs. Types of projects included:
- CRM architectural overhaul to support multi-thread partner attribution and program management
- Salesforce Experience site cleanup including basic UI and User management capabilities 
- Deal Reg to ABM Data Alignment + Approvals workflow for Partner referrals
- Improving in-system visibility of existing business (Deal Reg, Leads, Opportunities, Contracts, etc.) within Deal Reg review process
- Subsidy program oversight + operational enhancements for in-system visibility and management of active program engagement and financial impact 
- Partner 'App' for centralizing PAM experience within CRM 
- Improved reporting around new architecture to support in-system visibility of performance based on Program, Partner and Partner contacts

Senior Program Manager, Partner Operations

Atlassian

Working cross-functionally to deliver an excellent partner experience through the lens of system architecture, design, and integration.

Senior Channel Business Operations Architect

6sense

All things Partner Ops nestled in the RevOps team with a heavy dotted line to the Partnership Org! 

So what am I doing? 

- Enhancing Partnership infrastructure within SFDC to provide reliable metrics for Partner Source and Partner Influence, including automatic calculations on estimated referral fees 
- Incorporating program management elements within SFDC to improve visibility and awareness of Partnerships overall
- Implementing a PRM to capitalize on Inbound Referrals, Directory and other features 
- Utilizing Spekit to enhance partnership stories on overlaps nestled right in Accounts and Opportunities
- Developing recruitment and sales rhythms for Partnership programs 
- Working on contract management for inbound recruitment to simplify documentation, agreements, and improve compliance

Manager, Partner Operations

M-Files

> Implemented standardized onboarding process for US Partners as Partner Sales Enablement Manager
>Brought Impartner PRM implementation online within 3 months of introduction to product following 4 month delay in realizing go-live
> Established core channel process for Lead and Opp management and maintained core process through multiple changes in core GTM strategy over the course of several years
> Re-architected overly complex custom PRM integration to standardized integration with zero end user downtime or interruption
> Implemented partner order support model to reduce delivery times from nearly 2 weeks to 2-3 days
> Implemented SFDC Forecasting to improve collection and visibility of global forecast numbers 
> Implemented SFDC Territories to support territory management and improve clarity of ownership
> Lead go-live communication strategy for global Adobe-Sign integration with core platform
> Transitioned checklist based onboarding to Talent LMS for global new hire onboarding support 
> Transitioned checklist based sales onboarding to Talent LMS for global new sales hire support 
> Since implementation of model, 100% OKR (or Rocks) realization for 6 consecutive quarters
> Developed Prospecting Guidelines to support existing tool stack and new hire orientation 
> Acted as support Admin and occasional vendor manager across entire RevOps tool stack, primarily focused on end user experience and strategic adoption within Sales (Impartner PRM, SFDC, 6Sense, Sales Navigator, Outreach, InsideView)
> Lead global redistribution and training of Sales Navigator with an overall in increase in Search and In-Mail adoption and acceptance rates

Lead Program Manager

Drive360 CRM (Closed)

> Reduced new client churn from 95% to 40% through onboarding, support, and product enhancements
> Improved time to cash by 15 days (25%) through onboarding enhancements (reduced from 60 to 45 days)
> Developed remote launch model to reduce initial onboarding costs for end customers, increasing market potential to smaller dealers and improving time-to-value for all
> Improved product management/delivery timelines and stabilized platform through implementation of Agile/Scrum methodologies as Certified Scrum Product Owner (CSPO)
> Implemented automated support model to support staff reductions while increasing increase overall support response time and bug repair
> Convinced primary investor to support 90-day cessation process (instead of 30-day) after uncovering significant financial crisis
> Developed and executed 90 day Cessation of Operations effort as Interim CEO, including transition of 20+ clients to new vendors and settling previously unknown vendor debts at 18% of stated value

9-Month Promotion Path: 
Implementation Manager > Director of Customer Service > VP of Operations

VP of Operations

Cloud Interview /iWorkZone (Acquired)

> Reworked business hosting agreement to reduce annual spend by $4k
> Developed platform user guides for Admins and Public Users
> Identified and prioritized 100+ bugs during intensive 30 day QA on supporting platform 
> Developed onboarding model for new corporate customers
> Developed onboarding model for new individual public users 
> Continuously support product development with identification and prioritization of bugs and features

In Dec of 2013, company shifted direction due to limited growth and, as the only full-time employee I was let go. Company was later acquired.

Business Manager

Riskonnect, Inc.

> Supported expansion of Tier 1 helpdesk from 50 to more than 150 clients within first 90 days of employment
> Reviewed/approved more than 1200 outdated internal articles on product solutions to streamline support efforts within first 6 months
> SFDC reporting SME supporting multiple internal initiatives for ticket reduction and case resolution
> Developed and managed new hire onboarding program for new hires within team 
> Managed ongoing case load of support tickets for Tier 1 issues while continuously supporting colleagues as local SME for core platform, data, and SFDC

Original employer, CS STARS LLC, was rebranded as Marsh Clearsight and the line of business tied to RMIS eventually sold off to Riskonnect. My contacts are now employed by Riskonnect.

Knowledge Manager

Loving All Things Partnerships Experience | I think therefore I often can’t sleep | Podcast: Behind the SaaS

Dragging Partnerships into the RevOps framework, one client at a time.

Aaron Howerton

Headalight

Headalight provides marketing automation consulting for small to medium sized businesses.
I am currently consulting a few organisations on HubSpot best practices, customer journey design and Sales enablement. My main objective is to move towards a RevOps model and empower the business to sustain the practices and processes I help create.

Founder and COO

Struto

As a Senior Strategist at Struto, I often lead client engagements, unearthing and understanding business processes, revenue operations, and marketing strategies of our clients. Leveraging my technical knowledge of HubSpot, I design and implement these external processes to operate effectively inside HubSpot, ensuring operational efficiency and scalability through automation. Often, my role extends to the technical configuration within HubSpot, where I customise the platform to meet client requirements, implementing workflows, lead scoring, and automation for enhanced marketing and sales effectiveness. 

This position allows me to drive impactful results for our clients while continuously refining and expanding my expertise in the ever-evolving landscape of revenue operations.

Senior Digital Strategist

IronTree

Business Development

Compliance at IronTree

Marketing Manager

I am focused on all revenue-driving initiatives at IronTree, including marketing, sales and customer success.  I focus on the core strengths of IronTree, which include a strong channel and partner network, coupled with digital initiatives, and I strive to drive expansion and increase revenue.

Marketing initiatives:
These include but are not limited to inbound marketing activities, social media and paid-for advertising efforts. I rely on a strong up-sell and cross-sell foundation for our strong loyal consumer base.

Sales functions:
I manage a strong sales force focused on existing customers and new business development. I build partner growth campaigns, using event marketing where possible.

Customer success:
Leveraging our fantastic customer service department, I am able to introduce new products and up-sell campaigns to our existing clientele. I collect and report on the data in results to tweak and enhance future activities.

Chief Revenue Officer

IronTree Internet Services is dedicated to providing its customer base with business continuity solutions, including:

Online/cloud data backup
Fully managed disaster recovery as a service (DRaaS(FM))
Cloud hosted ransomware protection
Hosted exchange email
Business continuity planning A complete compliance management solution for POPI (The Protection of Personal Information Act) 

IronTree was established in 2007 and is one of the largest  providers of hosted continuity solutions to South African businesses, with more than 16,000 companies utilising its services daily.

I am responsible for the continuous growth of the brand, delivering exceptional customer communications and increasing qualified sales leads.

Chief Marketing Officer

POPI365

POPI365 provides a cloud based Protection of Personal Information (POPI) act compliancy service. Our aim is to provide all businesses in South Africa with the ability to easily comply with POPI legislation and in addition to ensure that they have additional tools to enable breach prevention. 
Our solution covers all areas of POPI compliance and stores all documents and proof of compliance in one place. 
I am responsible for the establishment  and growth of the new brand.

Marketing Coordinator

GDPR365

GDPR Compliance Ltd. was started by two software entrepreneurs with successful track records in building cloud-based businesses where data management was critical. “Having managed large quantities of client data ourselves, we understand how critical it is for small businesses to comply with data privacy regulations, both to protect their client’s data and to maintain their trust. We appreciate that the EU’s new General Data Protection Regulation will pose a significant challenge to small businesses who have limited resources and are without an in-house legal team. Consequently, we have devised a service to meet this challenge in a simple and inexpensive way.” 
GDPR365 is an online privacy compliance service that helps small businesses understand, implement and ensure ongoing compliance.

I am responsible for all marketing operations. Establishing communication processes and growing the brand organically.

Marketing Operations Specialist

League Digital

Strategy Consultant

MPULL

MPULL is a leading B2B marketing agency specialising in building and executing marketing strategies that generate highly qualified leads. We fine-tune marketing strategies to make them run smoother and deliver return on investment. 

My responsibility as a Strategist is to develop, implement and manage digital strategies for and on behalf of my clients.
Elements that are included in this scope of work:

•	SEO practices and Implementation
•	PPC campaigns (Full campaign management)
•	Content Marketing plans
•	Social Media Strategies
•	Reporting and Analysis
•	Marketing Automation and Email management

Senior Strategist

Space Age Technologies

In this technology age, companies that thrive will be those that embrace a technology led strategy.
From the beginnings of Space Age Technologies in the mid 90’s, they have had a deep belief in the potential for technology to set businesses apart, to enable small businesses to compete with enterprises and to provide exceptional products and services to their customers. To this end, they are dedicated to serving the small and medium enterprise (SME).
Their mission is quite simply, “We make a difference in SMEs through IT”.

Started in 1994 by two engineering students, Space Age Technologies was from the outset a technology led organisation. In 2001, the company became the first Managed Service Provider in South Africa to offer fixed cost 24x7 IT platform maintenance and support services to the SME. Through these services, they have successfully provided their customers with a secure and reliable IT platform on which they run their businesses.

My role as digital marketing manager encompasses full responsibility of all digital sources, focusing on content creation, online brand management, supplier management, public relations and Social Media management.

In my short time with the company, I have already been involved in a few critical projects, including the planning and launch of a new business-to-business service, re-positioning of the company from technology service provider to business consulting service provider, as well as expanding the brand awareness to a global playing field.

Umuntu Media

Umuntu Media is an award-winning African start-up focused on improving the access to and creation of local content across the African continent. Using state-of-the-art technology and utilising the newest development trends, we build online applications that facilitate this goal. 

I am responsible for the growth of our product, Mimiboard and liaise with publishers and media owners across the entire continent of Africa.  

More about Mimiboard:
Mimiboard is fundamentally changing digital advertising, bringing the long-sought goal of legitimate native advertising (and its inherent value) to fruition. The technology allows publishers and brands to collect real-time commentary from multiple social media channels, curate it to optimise messaging and display it in customised formats as centralised, content-rich conversations and user-generated newsfeeds. It is where companies and consumers converse.

My core responsibility is to ensure the growth and brand development of our brand throughout Africa and in other emerging markets. This includes sourcing and establishing business relationships that are both profitable and sustainable.

I manage all operations and relationships in 20 African countries.

Achievements:

Successfully launched nine news and information portals in nine African countries. Managed and directed all implementation processes. Managed and oversaw all paid for advertising campaigns, in various different countries. Including Search Advertising, Facebook Advertising and Public Relations.

Responsible for growth of the product Mimiboard since launch in August 2012 (7 000 visits) to current date (60 million visits).

Chief Operations Officer

WebNow

Responsible for the development and successful implementation of a strategic Marketing and Sales plan for the acquisition of new business and the growth of existing business.
Fully accountable for demand generation on all mediums, including Paid for Advertising, Public Relations and Content Marketing.

Sales and Marketing Manager

WebNow was established in 2004. From developing small brochure-ware websites, they grew over the years to a full-service internet service provider and online solution provider. They provide domain name registrations, email and web hosting, dedicated servers, collocation and VPS hosting, e-marketing and web development services to residential, businesses and corporate customers.

Although founded in South Africa, they serve customers across Africa and in many other parts of the world.

I was responsible for the development and successful implementation of a strategic marketing and sales plan for the acquisition of new business and the growth of existing business.

Clients included:

Toyota SA
Draft FCB
Liberty Health
Cape Argus Pick n Pay Cycle Tour
Timber City
Penny Pinchers
Zoom Advertising

General Manager

I have been involved in the online space for most of my career. Understanding and improving customer service through a variety of digital channels is where I find my passion. 
I am always looking for connections, partners and products that can help me achieve this objective.

I have traveled the long and winding road from customer support to digital sales and marketing. I understand what is expected from Digital Media Companies from a consumer's perspective and strive to narrow that gap.
I am extremely proficient in planning and implementing Social Media strategies, marketing communication strategies, Paid for Advertising campaigns as well improve customer service delivery processes.

My real passion is to understand how consumers act and think, especially in their online behavior. 
Currently my focus is on the implementation and strategic design of Automation flows for B2B companies. With a heavy focus on data analysis and reporting. Through the collection of data we are able to determine trends and "predict" user behavior, and amend our strategies accordingly. I enjoy and excel at creating prolific demand generation strategies, including the use of Paid for Advertising, Inbound Marketing and Social Media Marketing.
I have extensive knowledge about Marketing Automation software and have experience in all the major software vendors.

I finally took the plunge of venturing into full on entrepreneurship. I founded Headalight with 2 other partners. We focus on making marketing technology accessible for the small to medium business. Specifically focused on customer journeys and marketing automation.


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